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Old Jan 27, 2013, 06:18 PM   #1
Xomegax
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Smart Cover damaged iPad

Has anyone had any luck exchanging their iPad with Apple for this reason? I've had a Smart Cover on my iPad 4 since I got it (less than 2 months ago) and when I removed it this morning I noticed that the entire left hand side of my iPad is scratched to hell. I've already tried rubbing it off but its actually damage to the aluminum. I'm so incredibly annoyed..
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Old Jan 27, 2013, 06:19 PM   #2
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Pics?
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Old Jan 27, 2013, 06:21 PM   #3
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Similar thing happened to mine. Fastener for the top hinge seems to have eroded through the plastic lining on the magnetic spine and has scratched a deep scar in to the iPad (just at the top contact point, however.

I haven't yet bothered to do anything though, since its otherwise covered in that spot by any case I have.
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Old Jan 27, 2013, 06:48 PM   #4
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Here is a pic of the damage.
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Old Jan 27, 2013, 07:11 PM   #5
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Had that on mine...licked my finger and it rubbed right off...sorry to hear yours was damaged, you should def get a swap for new one...
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Old Jan 27, 2013, 08:56 PM   #6
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think its definitely swapable because it is caused by apple's own smart cover.
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Old Jan 27, 2013, 10:13 PM   #7
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I had a spot that it happened on my 3. No big deal though. It's covered with the smartcover. The only way you'll find out if they'll replace it is to either call them or make an appointment.

I think it's safe to say that it should be expected that the aluminum might scratch as dust and dirt will get into the areas and the constant movement of opening and closing is going grid it a bit. If they do replace it I would use a piece of scotch tape if you don't want it to happen again.
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Old Jan 27, 2013, 10:19 PM   #8
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Go to Apple and see what happens. I think also, you should look for other types of cover.
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Old Jan 27, 2013, 10:38 PM   #9
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I looked up issues with the Smart Cover before buying one, seen this was an issue and so when I bought one, I just put clear tape on the side of my Mini, it prevents it from being damaged by the cover.
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Old Jan 27, 2013, 10:58 PM   #10
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I looked up issues with the Smart Cover before buying one, seen this was an issue and so when I bought one, I just put clear tape on the side of my Mini, it prevents it from being damaged by the cover.
It's not necessary on the mini's Smart Cover since there's no metal.
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Old Jan 28, 2013, 12:25 AM   #11
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It's not necessary on the mini's Smart Cover since there's no metal.
I know, I just wanted to be safe than sorry.
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Old Jan 28, 2013, 12:38 AM   #12
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I know, I just wanted to be safe than sorry.
Gotcha. There's nothing wrong with that.
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Old Jan 28, 2013, 02:15 PM   #13
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think its definitely swapable because it is caused by apple's own smart cover.
It is cosmetic, and Apple does not cover cosmetic issues under warranty.
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Old Jan 28, 2013, 02:17 PM   #14
Brian Y
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It is cosmetic, and Apple does not cover cosmetic issues under warranty.
If there's no damage other than where the smart cover was, they'll cover it under warranty.
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Old Jan 28, 2013, 02:43 PM   #15
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It is cosmetic, and Apple does not cover cosmetic issues under warranty.
Apple will cover cosmetic issues that its products caused.
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Old Jan 28, 2013, 02:55 PM   #16
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Here is a pic of the damage.
Try using a pencil eraser on those marks. That's worked very well on my Ipad 2, which has been protected by the smart cover coming up on two years in March.

I have one small mark, but that was caused by a paperclip that got wedged in the cover. My responsibility, certainly not Apple's, and one that is of little importance since it's hidden by the smart cover.

Also, remove the cover and clean it on occasion, as well as the inside of the magnetic bar. Getting the grunge out is helpful.
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Old Jan 28, 2013, 06:49 PM   #17
Xomegax
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These weren't smudges, definitely scratches in the aluminum. I went to the apple store and they replaced it
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Old Jan 28, 2013, 06:51 PM   #18
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These weren't smudges, definitely scratches in the aluminum. I went to the apple store and they replaced it
The iPad or the Smart Cover? Or both?
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Old Jan 28, 2013, 06:55 PM   #19
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I used the clear tape trick.
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Old Jan 28, 2013, 10:34 PM   #20
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I used the clear tape trick.
Please explain
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Old Jan 29, 2013, 05:37 PM   #21
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Please explain
Cover that edge of the tablet with a strip of tape. It prevents the cover from touching the aluminum.
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Old Jan 29, 2013, 05:54 PM   #22
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Cover that edge of the tablet with a strip of tape. It prevents the cover from touching the aluminum.
And the magnets still work well I'm guessing, I'm gonna try this. Thanks for the tip.
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Old Jan 29, 2013, 06:15 PM   #23
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And the magnets still work well I'm guessing, I'm gonna try this. Thanks for the tip.
Don't do it, the strip of tape demagnetizes your Smart Cover, so it the magnets won't work.
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Old Jan 29, 2013, 06:19 PM   #24
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Don't do it, the strip of tape demagnetizes your Smart Cover, so it the magnets won't work.
What?

I assume you are trolling or not very clever...

Please let it be the first...
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Old Jan 29, 2013, 06:29 PM   #25
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What?

I assume you are trolling or not very clever...

Please let it be the first...
I was being sarcastic. Of course it'll still work, I'm just wondering if he's trolling or not very clever...
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