Shipping Built To Order purchase

bernuli · Feb 4, 2013, 04:25 PM

I ordered a BTO Mac Pro which arrived damaged via UPS so I sent back.

On the second try used fed ex overnight. The box arrived without punctures but is pretty well beat up.

Apple ships the Mac Pro in the box as is, not even a fragile sticker on it.

Is it not possible to get a custom configured product from Apple delivered without any shipping wounds?

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trustever · Feb 4, 2013, 04:28 PM

Considering how much a mac pro cost I'd expect them to put a bit more effort in the wrapping than just the original box

Spink10 · Feb 4, 2013, 04:34 PM

Ouch - I would call Apple on this one.

Macman45 · Feb 4, 2013, 04:41 PM

I've never ever received any of my Macs in just their own box. Every one has come in a heavy brown padded box Call Apple I'm sure they will want to know that packing has been removed, or was absent when shipped.

calderone · Feb 5, 2013, 11:30 AM

Quote:

Originally Posted by Macman45

I've never ever received any of my Macs in just their own box. Every one has come in a heavy brown padded box Call Apple I'm sure they will want to know that packing has been removed, or was absent when shipped.

Mac Pro does not ship in a brown box.

bernuli · Feb 5, 2013, 07:04 PM

Quote:

Originally Posted by Spink10

Ouch - I would call Apple on this one.

I did, they said the box as is is sufficient protection.

It turns out the machine has not a scratch on it and runs fine.

Next time I am buying something from whatever they have in stock at the physical store. Less stress, plus same day shipping!

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Feb 4, 2013, 04:25 PM	#1
bernuli macrumors regular Join Date: Oct 2011	Shipping Built To Order purchase I ordered a BTO Mac Pro which arrived damaged via UPS so I sent back. On the second try used fed ex overnight. The box arrived without punctures but is pretty well beat up. Apple ships the Mac Pro in the box as is, not even a fragile sticker on it. Is it not possible to get a custom configured product from Apple delivered without any shipping wounds? B
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Feb 4, 2013, 04:34 PM	#3
Spink10 macrumors 68020 Join Date: Nov 2011	Ouch - I would call Apple on this one. __________________ cMBP 2012 15" 2.7, 8GB, Samsung 830 256GB, 650M 1GB, Hi-Res AG / MBA 2011 11" 1.6, 4GB, 128GB SSD / iMac 2011 27" 2.7, 12GB, 1TB HD, 6770M 512MB / iPhone 5 16GB / iPad 4 16GB / Time Capsule 2TB
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Feb 4, 2013, 04:41 PM	#4
Macman45 macrumors G4 Join Date: Jul 2011 Location: Somewhere Back In The Long Ago	I've never ever received any of my Macs in just their own box. Every one has come in a heavy brown padded box Call Apple I'm sure they will want to know that packing has been removed, or was absent when shipped. __________________ Time And Tide Wait For No Man
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Feb 4, 2013, 04:28 PM	#2
trustever macrumors 6502 Join Date: Jan 2013	Considering how much a mac pro cost I'd expect them to put a bit more effort in the wrapping than just the original box
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