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Shipping Built To Order purchase

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bernuli

macrumors 6502a
Original poster
Oct 10, 2011
710
403
I ordered a BTO Mac Pro which arrived damaged via UPS so I sent back.

On the second try used fed ex overnight. The box arrived without punctures but is pretty well beat up.

Apple ships the Mac Pro in the box as is, not even a fragile sticker on it.

Is it not possible to get a custom configured product from Apple delivered without any shipping wounds?

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trustever

macrumors 6502
Jan 14, 2013
290
0
Considering how much a mac pro cost I'd expect them to put a bit more effort in the wrapping than just the original box
 
Macman45

Macman45

macrumors G5
Jul 29, 2011
13,197
135
Somewhere Back In The Long Ago
I've never ever received any of my Macs in just their own box. Every one has come in a heavy brown padded box Call Apple I'm sure they will want to know that packing has been removed, or was absent when shipped.
 
calderone

calderone

Cancelled
Aug 28, 2009
3,743
352
Macman45 said:
I've never ever received any of my Macs in just their own box. Every one has come in a heavy brown padded box Call Apple I'm sure they will want to know that packing has been removed, or was absent when shipped.
Click to expand...

Mac Pro does not ship in a brown box.
 
B

bernuli

macrumors 6502a
Original poster
Oct 10, 2011
710
403
Spink10 said:
Ouch - I would call Apple on this one.
Click to expand...

I did, they said the box as is is sufficient protection.

It turns out the machine has not a scratch on it and runs fine.

Next time I am buying something from whatever they have in stock at the physical store. Less stress, plus same day shipping!


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