A question about warranty...

gibbo82 · Feb 13, 2013, 04:46 PM

Ok so I'm just wondering whether I will have warranty for my iPhone 5. I bought it from a independent phone shop which sells second hand mobiles, accessories, does repairs etc. I have a receipt for it

The iPhone I purchased belonged to someone else who had it on contract, but it was a brand new replacement from apple as he had problems with his original iPhone. He sold it to the shop as new, and now I have purchased it.

But now I'm having issues with the battery life, so I'm wondering do you think I could get it replaced again if I took it to a apple store and explained the problem?

Jalopybox · Feb 13, 2013, 05:02 PM

Yep, one year from original activation.

gibbo82 · Feb 13, 2013, 05:06 PM

So it doesn't make a difference who owns the phone!?

aristobrat · Feb 13, 2013, 05:07 PM

Quote:

Originally Posted by gibbo82

So it doesn't make a difference who owns the phone!?

No, it doesn't.

You can type your serial number into this web page and it will give the specific warranty status of your device:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

gibbo82 · Feb 13, 2013, 05:15 PM

Ok, thanks

gibbo82 · Feb 13, 2013, 05:26 PM

In warranty till 9th December

gibbo82 · Feb 13, 2013, 09:40 PM

This is my last cycle, bad hey!? :s

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gibbo82 · Feb 14, 2013, 12:37 PM

Any tips if I do go to the apple store?
What are the chances of getting a replacement?

Jalopybox · Feb 14, 2013, 12:56 PM

Depends on what you did in that time. GPS/Navigation will drain about 1% every couple minutes, streaming video/music, etc also hogs battery.

takeshi74 · Feb 14, 2013, 01:19 PM

Quote:

Originally Posted by gibbo82

Any tips if I do go to the apple store?
What are the chances of getting a replacement?

No idea. Wipe and use it stock and see if you have battery problems. If battery drastically improves then a replacement isn't going to solve your problem. It's standard troubleshooting. Your usage can greatly affect battery life.

gibbo82 · Feb 14, 2013, 06:19 PM

Browsing Internet on safari is killing the battery 1% every couple of minutes, does that sound right?. I lose about 20% a hour if I browse, on facebook, check email. just checking general apps that use the Internet. No texts or calls.

Screen brightness is at about 30%

gnasher729 · Feb 14, 2013, 06:33 PM

Quote:

Originally Posted by gibbo82

Ok so I'm just wondering whether I will have warranty for my iPhone 5. I bought it from a independent phone shop which sells second hand mobiles, accessories, does repairs etc. I have a receipt for it

The iPhone I purchased belonged to someone else who had it on contract, but it was a brand new replacement from apple as he had problems with his original iPhone. He sold it to the shop as new, and now I have purchased it.

But now I'm having issues with the battery life, so I'm wondering do you think I could get it replaced again if I took it to a apple store and explained the problem?

1. Would be helpful if you said what country you live in. Your rights are very different depending on the country.

2. Apple warranty would depend on how long ago the phone was purchased from Apple. If Apple gives 12 months warranty, and they give someone a new phone as a replacement for a broken one after 11 1/2 months, then you wouldn't get 12 months warranty on the replacement. Well, iPhone 5 should be under warranty.

3. Battery life depends on many things; what you do, what apps you run, how bright the screen is, jailbreaking, areas with borderline reception. Google for "improve iphone battery life" and see if there's something helpful.

gibbo82 · Feb 15, 2013, 11:32 AM

I'm from the uk,

It's not to bad on standby, it's when I start using it, the battery starts to drain very quickly.

Eg... Using tapatalk, battery is losing 1% evey 2 minutes

Brian Y · Feb 15, 2013, 11:50 AM

Have you restored the phone?

- Its the first thing they'll try
- It normally resolves battery issues

Also, with the warranty, was it sealed when you bought it? Those mobile phone shops have a habit of opening and messing with/repairing iPhones, which will render them OOW.

Radiating · Feb 15, 2013, 11:52 AM

Poor battery life is 99% if the time a software defect. Restore as new or reset all settings a few times.

Mlrollin91 · Feb 15, 2013, 12:10 PM

Apple considers average battery life at roughly 5 hours of usage. At 4:41 you probably won't get a replacement. Especially considering you have no standby time, the phone has pretty much been used non-stop since you unplugged it.

If I recall correctly, 5 hours of usage with 12 hours of standby is the baseline.

Feb 13, 2013, 04:46 PM	#1
gibbo82 macrumors newbie Join Date: May 2012	A question about warranty... Ok so I'm just wondering whether I will have warranty for my iPhone 5. I bought it from a independent phone shop which sells second hand mobiles, accessories, does repairs etc. I have a receipt for it The iPhone I purchased belonged to someone else who had it on contract, but it was a brand new replacement from apple as he had problems with his original iPhone. He sold it to the shop as new, and now I have purchased it. But now I'm having issues with the battery life, so I'm wondering do you think I could get it replaced again if I took it to a apple store and explained the problem?
	0

Feb 15, 2013, 12:10 PM	#16
Mlrollin91 macrumors 68000 Join Date: Nov 2008 Location: SoCal	Apple considers average battery life at roughly 5 hours of usage. At 4:41 you probably won't get a replacement. Especially considering you have no standby time, the phone has pretty much been used non-stop since you unplugged it. If I recall correctly, 5 hours of usage with 12 hours of standby is the baseline. __________________ iMac 21.5", 2.7 i5 Quad, 8GB, 1TB; 11" MBA 1.7 i5, 4GB, 64GB; Black 64GB 3G iPad 2; Black 32GB iPhone 5; and Red 8GB iPod Nano 5G
	0

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Feb 13, 2013, 05:02 PM	#2
Jalopybox macrumors regular Join Date: Nov 2012	Yep, one year from original activation.
	1

Feb 13, 2013, 05:06 PM	#3
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	So it doesn't make a difference who owns the phone!?
	0

Feb 13, 2013, 05:15 PM	#5
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	Ok, thanks
	0

Feb 13, 2013, 05:26 PM	#6
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	In warranty till 9th December
	0

Feb 13, 2013, 09:40 PM	#7
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	This is my last cycle, bad hey!? :s
	0

Feb 14, 2013, 12:37 PM	#8
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	Any tips if I do go to the apple store? What are the chances of getting a replacement?
	0

Feb 14, 2013, 12:56 PM	#9
Jalopybox macrumors regular Join Date: Nov 2012	Depends on what you did in that time. GPS/Navigation will drain about 1% every couple minutes, streaming video/music, etc also hogs battery.
	1

Feb 14, 2013, 06:19 PM	#11
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	Browsing Internet on safari is killing the battery 1% every couple of minutes, does that sound right?. I lose about 20% a hour if I browse, on facebook, check email. just checking general apps that use the Internet. No texts or calls. Screen brightness is at about 30%
	0

Feb 15, 2013, 11:32 AM	#13
gibbo82 Thread Starter macrumors newbie Join Date: May 2012	I'm from the uk, It's not to bad on standby, it's when I start using it, the battery starts to drain very quickly. Eg... Using tapatalk, battery is losing 1% evey 2 minutes
	0

Feb 15, 2013, 11:50 AM	#14
Brian Y macrumors 65816 Join Date: Oct 2012	Have you restored the phone? - Its the first thing they'll try - It normally resolves battery issues Also, with the warranty, was it sealed when you bought it? Those mobile phone shops have a habit of opening and messing with/repairing iPhones, which will render them OOW.
	0

Feb 15, 2013, 11:52 AM	#15
Radiating macrumors 6502a Join Date: Dec 2011	Poor battery life is 99% if the time a software defect. Restore as new or reset all settings a few times.
	0