iPhone reported as stolen?!?

albertxp06 · Feb 27, 2013, 11:50 PM

So I tried my luck by sending AT&T a request to unlock my iPhone 5. Yes, it's on contract, but I have had them unlock two on contract iPhone 4's. A few hours later, I receive an email saying that it can't be completed because my IMEI was reported as stolen. It's not blacklisted though as it works just fine.

I've had my iPhone 5 in my hands since launch day, bought from AT&T and I don't ever recall losing it or anyone else having it.

Any way around this? I've heard that once it's reported it can't be cleared.

dictoresno · Feb 28, 2013, 12:02 AM

you can ask them if they would be kind enough to maybe reach out for the original owner and see if he/she would be willing to speak with you regarding the matter, but i highly doubt that will happen.

my money is that youre out of luck.

iAsimov76 · Feb 28, 2013, 12:04 AM

Oooh Oooh! I know!!! You could....CALL THEM!?

Applejuiced · Feb 28, 2013, 12:26 AM

You should call them up. If you bought it from AT&T on launch day and was never reported lost or stolen by you then something might be screwed up on their end.

617aircav · Feb 28, 2013, 12:49 AM

Makes no sense as if it was reported stolen the imei would have been blocked. Just a mistake. Why didn't you bother to call them, that's the first thing I would have done.

albertxp06 · Feb 28, 2013, 01:01 AM

Calling them is absolutely not my cup of tea. The past three times I've called, they didn't help at all and ended up holding longer than 50 minutes once.

And now it's too late as they've closed for the night.

albertxp06 · Feb 28, 2013, 01:21 AM

Took over an hour and three reps, but they finally confirmed it was a mistake. Not exactly my idea of a good time, but at least it was resolved.

///M Powah · Feb 28, 2013, 03:08 AM

Quote:

Originally Posted by albertxp06

So I tried my luck by sending AT&T a request to unlock my iPhone 5. Yes, it's on contract, but I have had them unlock two on contract iPhone 4's. A few hours later, I receive an email saying that it can't be completed because my IMEI was reported as stolen. It's not blacklisted though as it works just fine.

I've had my iPhone 5 in my hands since launch day, bought from AT&T and I don't ever recall losing it or anyone else having it.

Any way around this? I've heard that once it's reported it can't be cleared.

Go to the nearest AT&T store and talk with them then.

Feb 27, 2013, 11:50 PM	#1
albertxp06 macrumors regular Join Date: Oct 2011 Location: California	iPhone reported as stolen?!? So I tried my luck by sending AT&T a request to unlock my iPhone 5. Yes, it's on contract, but I have had them unlock two on contract iPhone 4's. A few hours later, I receive an email saying that it can't be completed because my IMEI was reported as stolen. It's not blacklisted though as it works just fine. I've had my iPhone 5 in my hands since launch day, bought from AT&T and I don't ever recall losing it or anyone else having it. Any way around this? I've heard that once it's reported it can't be cleared.
	0

Feb 28, 2013, 12:02 AM	#2
dictoresno macrumors 6502a Join Date: Apr 2012 Location: NJ	you can ask them if they would be kind enough to maybe reach out for the original owner and see if he/she would be willing to speak with you regarding the matter, but i highly doubt that will happen. my money is that youre out of luck. __________________ Verizon iPhone 5 32GB Black iPad Mini 16GB Black iPod Touch 4th Generation 64GB
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Feb 28, 2013, 12:04 AM	#3
iAsimov76 Banned Join Date: Feb 2013	Oooh Oooh! I know!!! You could....CALL THEM!?
	2

Feb 28, 2013, 12:26 AM	#4
Applejuiced macrumors Demi-God Join Date: Apr 2008 Location: At the iPhone hacks section.	You should call them up. If you bought it from AT&T on launch day and was never reported lost or stolen by you then something might be screwed up on their end.
	1

Feb 28, 2013, 12:49 AM	#5
617aircav macrumors 6502a Join Date: Jul 2012	Makes no sense as if it was reported stolen the imei would have been blocked. Just a mistake. Why didn't you bother to call them, that's the first thing I would have done.
	0

Feb 28, 2013, 01:01 AM	#6
albertxp06 Thread Starter macrumors regular Join Date: Oct 2011 Location: California	Calling them is absolutely not my cup of tea. The past three times I've called, they didn't help at all and ended up holding longer than 50 minutes once. And now it's too late as they've closed for the night.
	0

Feb 28, 2013, 01:21 AM	#7
albertxp06 Thread Starter macrumors regular Join Date: Oct 2011 Location: California	Took over an hour and three reps, but they finally confirmed it was a mistake. Not exactly my idea of a good time, but at least it was resolved.
	1