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Old Mar 30, 2013, 08:07 AM   #1
netdog
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trouble at www.asmallorange.com?

Any idea why I might be having trouble getting to asmallorange.com in my Web browser?

I can get through to my cpanel and to my site just fine, but not to their main site and not, curiously, to my new email accounts on my domain there.

Is there anything that might have gotten tripped in OS X? Surely my Internet provider wouldn't block them.

Ideas? It has been going on for a few days now, and aso's Twitter doesn't indicate anything awry.
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Old Mar 30, 2013, 08:08 AM   #2
maflynn
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I just went to asmallorange.com, no problem at all. Did you try clearing your cache?
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Old Mar 30, 2013, 08:10 AM   #3
Brian Y
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It's working fine here - why don't you shoot Tim an email and ask him to check if anything's up with your accounts
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Old Mar 30, 2013, 08:11 AM   #4
OllyW
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Quote:
Originally Posted by maflynn View Post
I just went to asmallorange.com, no problem at all.
It opens correctly for me too.
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Old Mar 30, 2013, 08:20 AM   #5
netdog
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So then what could be blocking it?

Could I have toggled something in 10.8?

I tried changing DNS to Google, and that didn't change anything. When I go to my cpanel, no problem. When I go to asmallorange.com, even from a Google search, it just hangs and hangs and hangs.

What on earth could do this?

And like I said, Mail doesn't seem to be reaching mail.asmallorange.com either.
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Old Mar 30, 2013, 08:24 AM   #6
Brian Y
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Quote:
Originally Posted by netdog View Post
So then what could be blocking it?

Could I have toggled something in 10.8?

I tried changing DNS to Google, and that didn't change anything. When I go to my cpanel, no problem. When I go to asmallorange.com, even from a Google search, it just hangs and hangs and hangs.

What on earth could do this?

And like I said, Mail doesn't seem to be reaching mail.asmallorange.com either.
Could you post traceroutes to both asmallorange.com and mail.smallorange.com?
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Old Mar 30, 2013, 08:30 AM   #7
netdog
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How do I do that? From terminal?

----------

traceroute to asmallorange.com (173.192.78.125), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 1.441 ms 1.060 ms 0.957 ms
2 217.32.145.235 (217.32.145.235) 5.516 ms 8.150 ms 5.875 ms
3 217.32.146.30 (217.32.146.30) 6.250 ms 57.298 ms 45.990 ms
4 213.120.181.150 (213.120.181.150) 10.865 ms 9.628 ms 9.953 ms
5 217.41.169.221 (217.41.169.221) 9.857 ms 10.002 ms 10.025 ms
6 217.41.169.109 (217.41.169.109) 10.017 ms 10.057 ms 10.181 ms
7 109.159.251.237 (109.159.251.237) 10.805 ms
109.159.251.205 (109.159.251.205) 9.567 ms 10.061 ms
8 core1-te0-5-0-7.ilford.ukcore.bt.net (109.159.251.149) 23.087 ms
core1-te-0-0-0-17.ilford.ukcore.bt.net (109.159.251.189) 15.967 ms
core1-te-0-3-0-3.ilford.ukcore.bt.net (109.159.251.163) 17.460 ms
9 transit1-pos9-0.telehouse.ukcore.bt.net (62.6.201.118) 20.546 ms 18.047 ms 16.042 ms
10 166-49-211-157.eu.bt.net (166.49.211.157) 19.483 ms 17.406 ms 18.523 ms
11 t2a1-ge7-0-0.uk-lon1.eu.bt.net (166.49.135.49) 18.802 ms 14.457 ms 13.754 ms
12 bbr02.lon01.networklayer.com (195.66.237.183) 15.499 ms 19.094 ms 21.778 ms
13 ae1.bbr02.tl01.nyc01.networklayer.com (50.97.18.204) 96.865 ms 98.700 ms 98.208 ms
14 * * ae1.bbr01.eq01.chi01.networklayer.com (173.192.18.132) 122.082 ms
15 ae20.bbr01.eq01.dal03.networklayer.com (173.192.18.136) 140.038 ms 139.688 ms 143.887 ms
16 ae5.dar01.sr01.dal05.networklayer.com (173.192.18.215) 137.299 ms
ae6.dar02.sr01.dal05.networklayer.com (50.97.18.193) 128.986 ms 143.909 ms
17 po2.fcr01.sr01.dal05.networklayer.com (173.192.118.133) 125.887 ms
po1.fcr01.sr01.dal05.networklayer.com (173.192.118.131) 130.562 ms
po2.fcr01.sr01.dal05.networklayer.com (173.192.118.133) 131.592 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *

----------

traceroute mail.asmallorange.com
traceroute to nightcrawler.asmallorange.com (173.192.78.124), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 4.105 ms 1.065 ms 1.143 ms
2 217.32.145.235 (217.32.145.235) 6.504 ms 8.152 ms 5.304 ms
3 217.32.146.46 (217.32.146.46) 45.334 ms 5.444 ms 5.087 ms
4 213.120.181.134 (213.120.181.134) 9.813 ms 9.898 ms 9.697 ms
5 217.41.169.221 (217.41.169.221) 11.660 ms 10.011 ms 10.016 ms
6 217.41.169.109 (217.41.169.109) 10.911 ms 9.903 ms 9.908 ms
7 109.159.251.193 (109.159.251.193) 9.935 ms
109.159.251.207 (109.159.251.207) 9.704 ms
109.159.251.209 (109.159.251.209) 10.746 ms
8 core1-te-0-4-0-16.ilford.ukcore.bt.net (109.159.251.51) 20.005 ms
core1-te-0-4-0-17.ilford.ukcore.bt.net (109.159.251.53) 17.607 ms
core1-te0-5-0-7.ilford.ukcore.bt.net (109.159.251.149) 24.622 ms
9 transit1-pos9-0.telehouse.ukcore.bt.net (62.6.201.118) 16.327 ms 16.486 ms 15.967 ms
10 166-49-211-157.eu.bt.net (166.49.211.157) 20.005 ms 16.981 ms 19.459 ms
11 t2a1-ge4-0-0.uk-lon1.eu.bt.net (166.49.135.17) 19.349 ms 17.386 ms 17.184 ms
12 bbr02.lon01.networklayer.com (195.66.237.183) 15.788 ms 14.468 ms 14.737 ms
13 ae1.bbr02.tl01.nyc01.networklayer.com (50.97.18.204) 99.146 ms 98.276 ms 127.140 ms
14 ae1.bbr01.eq01.chi01.networklayer.com (173.192.18.132) 119.148 ms 125.510 ms 118.044 ms
15 ae20.bbr01.eq01.dal03.networklayer.com (173.192.18.136) 142.049 ms 139.100 ms 138.584 ms
16 ae5.dar01.sr01.dal05.networklayer.com (173.192.18.215) 138.946 ms 136.744 ms 148.700 ms
17 po1.fcr01.sr01.dal05.networklayer.com (173.192.118.131) 134.639 ms 134.435 ms
po2.fcr01.sr01.dal05.networklayer.com (173.192.118.133) 128.075 ms
18 * * *
19 * * *
20 * * *
21 *
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Old Mar 30, 2013, 08:38 AM   #8
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having used it for a few years until end of last year, im not sure why you would want to use them now anyway....

after endless issues with servers going down and crap speeds, i switched to hostgator and got unlimited for half the price.

ASO were a pain in the ass to get help from as well as far as i remember..
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Old Mar 30, 2013, 08:43 AM   #9
netdog
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I've used them for years and never a problem until now.

Anybody have any idea if there could be something in my own settings doing this?

Firewall on my Mac is off. Can't see anywhere else that it might trip.

----------

Does anybody have an email address at ASO where I might get some immediate help?
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Old Mar 30, 2013, 11:10 AM   #10
netdog
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Turns out that they were locking me out because the setup they'd given me for Mail was wrong, i.e. they hadn't set up the servers correctly.
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