Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Apr 15, 2013, 07:26 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Initiates Replacement Program for 3rd Generation Apple TVs With Wi-Fi Connectivity Issues




Apple has notified its retail stores, authorized resellers, and AppleCare employees about WiFi issues being experienced by a small portion of its third generation Apple TVs, reports 9to5Mac. The units are having issues locating and joining WiFi networks and maintaining a connection.
Quote:
Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues:

Cannot locate network

Unable to join network

Dropped or intermittent connection.
Apple technicians are authorized to replace affected products for two years from the original date of purchase at no charge to the customer after verifying that the devices are running software version 5.2.1 and that there are no third party interference issues.

The Apple TVs experiencing connectivity problems feature the following serial numbers:

The third generation Apple TV, which features support for 1080p video, was first released in March of last year. It was later tweaked in late January to include a smaller A5 chip.

Update: According to several readers, Apple has acknowledged that it initially erred in referring to the character pairs appearing the third and fourth positions of the serial number. The listed pairs would actually occur in the fourth and fifth positions.

Article Link: Apple Initiates Replacement Program for 3rd Generation Apple TVs With Wi-Fi Connectivity Issues
MacRumors is offline   0 Reply With Quote
Old Apr 15, 2013, 07:32 PM   #2
RoastingPig
macrumors 65816
 
RoastingPig's Avatar
 
Join Date: Jul 2012
Location: SoCal
Send a message via AIM to RoastingPig
first. haha naw apple tv is a good product never had wifi issues with mine
__________________
Retina 13 256gb/8gb 5000.
RoastingPig is offline   0 Reply With Quote
Old Apr 15, 2013, 07:34 PM   #3
lifeinhd
macrumors 65816
 
lifeinhd's Avatar
 
Join Date: Mar 2008
Location: 127.0.0.1
Oh wow, I've actually had mine replaced twice due to this. My third unit seems to be doing well, but this is great to know.

Also: what's the best news about this is seeing Apple actually acknowledge a problem. Too often they just remain silent or deny there's a problem, which is extremely frustrating
__________________
PowerBook G5, 1.67GHz MacBook Pro, iPhone Nano, iPhone 6, Apple Television Set
lifeinhd is offline   0 Reply With Quote
Old Apr 15, 2013, 07:34 PM   #4
LimeiBook86
macrumors 604
 
LimeiBook86's Avatar
 
Join Date: May 2002
Location: Hanging around in NJ with his cutie. :)
Send a message via AIM to LimeiBook86 Send a message via MSN to LimeiBook86 Send a message via Yahoo to LimeiBook86
Glad to know they are admitting there may be an issue and are replacing units which have the issue. Mine seems to be okay.
LimeiBook86 is offline   0 Reply With Quote
Old Apr 15, 2013, 07:39 PM   #5
Azadre
macrumors 6502
 
Join Date: Jun 2005
Location: USA
Is there any chance this also affects the iPhone 4S? My 4S has terrible transfer speeds while connected to my home router. Two MBPs connect without issue.
Azadre is offline   0 Reply With Quote
Old Apr 15, 2013, 07:41 PM   #6
Aeolius
macrumors 6502a
 
Join Date: Jul 2002
Where are instructions for fixing an AppleTV "bricked" by the last update?
Aeolius is offline   0 Reply With Quote
Old Apr 15, 2013, 07:43 PM   #7
GenesisST
macrumors 65816
 
GenesisST's Avatar
 
Join Date: Jan 2006
Location: Where I live
Although I don't have trouble connecting, I do notice that sometimes NetFlix will downgrade to crappy. blocky video... Even if speedtest.net shows a constant speed of 30 mbps...

Will check my serial number now...

EDIT: nope... had it been 4th and 5th alphanumerical it would have been yep... Feels like missing the last number of the lottery.... well, maybe not...
__________________
Kenmore microwave, Frigidaire oven, Fisher & Paykel fridge, LG washer & Dryer and Crane toilet

Last edited by GenesisST; Apr 15, 2013 at 07:50 PM.
GenesisST is offline   0 Reply With Quote
Old Apr 15, 2013, 07:45 PM   #8
you people smh
macrumors regular
 
Join Date: Oct 2011
typical apple response

Quote:
Originally Posted by lifeinhd View Post
Oh wow, I've actually had mine replaced twice due to this. My third unit seems to be doing well, but this is great to know.

Also: what's the best news about this is seeing Apple actually acknowledge a problem. Too often they just remain silent or deny there's a problem, which is extremely frustrating
This is a welcome change from their old reliable "you placed it by your tv wrong"
you people smh is offline   1 Reply With Quote
Old Apr 15, 2013, 07:46 PM   #9
D.T.
macrumors 68030
 
D.T.'s Avatar
 
Join Date: Sep 2011
Location: Vilano Beach, FL
Quote:
Originally Posted by GenesisST View Post
Although I don't have trouble connecting, I do notice that sometimes NetFlix will downgrade to crappy. blocky video... Even if speedtest.net shows a constant speed of 30 mbps...

Will check my serial number now...
Yeah, I just picked up two new ATV3s, and neither are having any issues yet, but I'm going to cross check my serials just to know I have an option _if_ they do start acting up...
__________________
"I am not in danger, Skyler. I am the danger. A guy opens his door and gets shot, and you think that of me? No, I am the one who knocks." ~Walter White
D.T. is offline   0 Reply With Quote
Old Apr 15, 2013, 07:46 PM   #10
Peace
macrumors P6
 
Peace's Avatar
 
Join Date: Apr 2005
Location: Space--The ONLY Frontier
ahh..So close. I was off by one character.

There goes getting a free Apple TV.

Ha !
Peace is offline   1 Reply With Quote
Old Apr 15, 2013, 07:47 PM   #11
Carlanga
macrumors 603
 
Carlanga's Avatar
 
Join Date: Nov 2009
Location: PR
Mine didn't last 5 mins connected. I had already sent it for replacement about 2 months ago and my 'new' refurbished replacement unit has been working great so far.
__________________
☻ "A dream you dream alone is only a dream...
... A dream you dream together is reality." ☻
Carlanga is offline   1 Reply With Quote
Old Apr 15, 2013, 07:49 PM   #12
GenesisST
macrumors 65816
 
GenesisST's Avatar
 
Join Date: Jan 2006
Location: Where I live
Quote:
Originally Posted by Peace View Post
ahh..So close. I was off by one character.

There goes getting a free Apple TV.

Ha !
Same here, but it is not a free Apple TV, you did pay for it before...
__________________
Kenmore microwave, Frigidaire oven, Fisher & Paykel fridge, LG washer & Dryer and Crane toilet
GenesisST is offline   3 Reply With Quote
Old Apr 15, 2013, 07:49 PM   #13
charlituna
macrumors G3
 
charlituna's Avatar
 
Join Date: Jun 2008
Location: Los Angeles, CA
Quote:
Originally Posted by lifeinhd View Post
Oh wow, I've actually had mine replaced twice due to this. My third unit seems to be doing well, but this is great to know.

Also: what's the best news about this is seeing Apple actually acknowledge a problem. Too often they just remain silent or deny there's a problem, which is extremely frustrating
To their staff. They haven't sent a public notice like the Seagate hard drive thing. And there is nothing yet about refunding out of warranty repairs etc
charlituna is offline   1 Reply With Quote
Old Apr 15, 2013, 07:55 PM   #14
soya
macrumors regular
 
Join Date: Jul 2010
What about the iPhone 5, Apple ?? 800000 views, 4000 replies and still no replacement program ? https://discussions.apple.com/thread...=4170&tstart=0
soya is offline   1 Reply With Quote
Old Apr 15, 2013, 08:17 PM   #15
Rumple
macrumors member
 
Join Date: Jul 2011
Mine works but more often buggy, and can not connect to my itunes most of the time. That is a pain in the rear being the main reason I own an apple tv. Tons of netflix connection errors where i'm about ready to give up on using it at all. I have no idea if mine is bad it seemed ok before the last update.


I like to add mine has no problem connecting to my home network/extreme base station just connecting to my mac ( waking it up), and netflix servers.
Rumple is offline   0 Reply With Quote
Old Apr 15, 2013, 08:17 PM   #16
applefanDrew
macrumors 65816
 
Join Date: Jul 2010
My serial is DY5H9DT2DRHN. Am I eligible? It says the 3rd and 4th but the H9 is the 4th and 5th alpanumeric letters.
applefanDrew is offline   1 Reply With Quote
Old Apr 15, 2013, 08:18 PM   #17
mushroomtip
macrumors 6502
 
Join Date: Oct 2012
the timing couldn't be better . ill be within a mile of the Apple Store this Friday and will be replacing this Badboy .
__________________
Once You Go Mac, You Never Go Back !
mushroomtip is offline   0 Reply With Quote
Old Apr 15, 2013, 08:20 PM   #18
Krazy Bill
Banned
 
Join Date: Dec 2011
Well, crap. I'm on the list. Apple just can't do Wi-Fi. Be it a signal loss on my MBP or the inability to sync with iTunes.

Yeah, I know... I'm probably holding it wrong.
Krazy Bill is offline   3 Reply With Quote
Old Apr 15, 2013, 08:25 PM   #19
mushroomtip
macrumors 6502
 
Join Date: Oct 2012
Quote:
Originally Posted by Krazy Bill View Post
Well, crap. I'm on the list. Apple just can't do Wi-Fi. Be it a signal loss on my MBP or the inability to sync with iTunes.

Yeah, I know... I'm probably holding it wrong.
did you try connecting rabbit ears to it ?
__________________
Once You Go Mac, You Never Go Back !
mushroomtip is offline   0 Reply With Quote
Old Apr 15, 2013, 08:30 PM   #20
mattroman246
macrumors 6502
 
Join Date: Mar 2009
Location: Upstate NY
Mine ends in DRHN but does not have the other alphanumeric characters. Seriously the ********* airplay ever, songs just stop. Guess I'll bring it down to them and have it checked out for sure
__________________
13" Macbook Pro, 2.3 GHZ i5, 16 GB RAM, 256 GB SSD
16 GB Space Grey iPhone 6
64 GB iPad Air 2 WiFi
Game Center ID: matthewdanger
mattroman246 is offline   0 Reply With Quote
Old Apr 15, 2013, 08:32 PM   #21
T5BRICK
macrumors 601
 
Join Date: Aug 2006
Location: Oregon
Quote:
Originally Posted by applefanDrew View Post
My serial is DY5H9DT2DRHN. Am I eligible? It says the 3rd and 4th but the H9 is the 4th and 5th alpanumeric letters.
I wouldn't think you are officially eligible, but if you're having problems it wouldn't hurt to ask.

Mine is covered in that group but I haven't ever had a problem with WiFi, save for the occasional Netflix bug. I'll try to remember to take it in next time I'm by the Apple store, but it isn't really a priority for me.
T5BRICK is online now   0 Reply With Quote
Old Apr 15, 2013, 08:42 PM   #22
Steve.P.JobsFan
macrumors 6502a
 
Join Date: Jan 2010
Location: Bowling Green, OH
Just called them -- they're overnighting a new one to me for free and they gave me AppleCare for $19 instead of $29.

__________________
iPhone | 6 Plus | 128GB | Space Gray | GSM
iPad Air | Black | 32GB | Wi-Fi + LTE
iMac | Core i5 2.7 GHz | 12GB RAM |Radeon 6770 (512MB VRAM)
Apple TV | 3rd Generation
Steve.P.JobsFan is offline   4 Reply With Quote
Old Apr 15, 2013, 08:48 PM   #23
mushroomtip
macrumors 6502
 
Join Date: Oct 2012
Quote:
Originally Posted by Steve.P.JobsFan View Post
Just called them -- they're overnighting a new one to me for free and they gave me AppleCare for $19 instead of $29.

Image
do you have to send the old one back ?
__________________
Once You Go Mac, You Never Go Back !
mushroomtip is offline   0 Reply With Quote
Old Apr 15, 2013, 08:56 PM   #24
XboxMySocks
macrumors 68000
 
Join Date: Oct 2009
Quote:
Originally Posted by mushroomtip View Post
do you have to send the old one back ?
... Surely you're kidding.

Of course you do.
__________________
Out of Warranty Replacements:
iPad mini Retina: $249; iPad Air, 3 & 4: $299; iPad mini: $219; iPad 2: $249; iPhone 6+: $369; iPhone 6: $329; iPhone 5: $299; iPhone 4S: $199; iPhone 4: $169
XboxMySocks is offline   1 Reply With Quote
Old Apr 15, 2013, 08:58 PM   #25
mushroomtip
macrumors 6502
 
Join Date: Oct 2012
Quote:
Originally Posted by XboxMySocks View Post
... Surely you're kidding.

Of course you do.
nothing wrong with wishful thinking
__________________
Once You Go Mac, You Never Go Back !
mushroomtip is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Apple Initiates Graphic Card Replacement Program for Mid-2011 27-inch iMac MacRumors MacRumors.com News Discussion 211 Sep 24, 2014 12:01 PM
Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program [Updated] MacRumors MacRumors.com News Discussion 550 Sep 23, 2014 06:06 PM
First Generation Apple TVs Unable to Connect to iTunes MacRumors MacRumors.com News Discussion 242 Apr 24, 2014 07:46 PM
First Generation Apple TVs Once Again Able to Connect to iTunes MacRumors Mac Blog Discussion 25 Apr 24, 2014 03:08 PM
Apple Releases 5.0.2 Update for 2nd and 3rd Generation Apple TV MacRumors iOS Blog Discussion 62 Jun 10, 2012 08:19 PM

Forum Jump

All times are GMT -5. The time now is 04:35 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC