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Old Sep 21, 2013, 08:37 PM   #1
bigjnyc
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iPhone 5s Blue screen of death and reboot

So I got my iPhone 5s yesterday and set everything up when I got home. I started playing around with it and all of a sudden the screen blue and the the phone rebooted. I thought maybe this was just a one-off issue and thought nothing of it.

but the issue kept happening. I noticed that it happened whenever I was using either the ESPN Scorecenter or Numbers apps. Very bizzare I thought so I recorded a video of this happening and headed to the Apple store. Of course I couldn't reproduce the problem in front of the genius but the video helped and they gave me a brand new replacement.... I backed up from my iCloud and stayed in the store for nearly an hour playing around with the phone. Later on while doing some shopping I open numbers and there it goes again!

So I'm guessing its a software issue and going back for another replacement won't help. this is frustrating because I don't see anything online about anyone else having this issue.

Video below

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Last edited by SandboxGeneral; Sep 21, 2013 at 10:20 PM. Reason: Added YouTube tags
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Old Sep 21, 2013, 09:11 PM   #2
Troneas
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other people have had this problem. i came across someone's post earlier describing exactly this.


http://forums.macrumors.com/showthread.php?t=1641666
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Old Sep 21, 2013, 10:18 PM   #3
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Originally Posted by Troneas View Post
other people have had this problem. i came across someone's post earlier describing exactly this.


http://forums.macrumors.com/showthread.php?t=1641666
Thanks I hadn't seen that. Looks like it's happening with several different apps
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Whenever I go to delete an app on my iPhone, I like to pretend the shaking icons are all screaming loudly in panic over who's getting axed
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Old Sep 21, 2013, 11:16 PM   #4
powerstrokin
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Well maybe if people weren't clickin' around like a chicken with it's head cut off, telling the mini computer to do this and that and this and that all willy nilly...

I almost forgot- they've got to make them "American" proof.














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Old Sep 26, 2013, 09:45 AM   #5
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It just happened to me. Listening to a podcast with downcast, phone was on the home screen. Then sudden blue screen and reboot.
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Old Sep 26, 2013, 11:41 AM   #6
kloda
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Happened to me on my 5s while exiting Keynote last night.
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Old Sep 26, 2013, 12:51 PM   #7
bigjnyc
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I wonder if this 7.0.2 update addresses this. my phone is not showing the update yet.
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Whenever I go to delete an app on my iPhone, I like to pretend the shaking icons are all screaming loudly in panic over who's getting axed
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Old Sep 27, 2013, 06:14 AM   #8
iArch
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Bought my 64 gb ATT 5S early yesterday morning, restored with my old 5's backup and everything worked as intended until just now. I woke up in the middle of the night remembering something I needed to tend to, grabbed it off the nightstand, hit the home button to wake it up and now it's in an endless loop. Spinning wheel for a long time, white background with apple logo, blue screen, black screen, repeat, repeat, repeat. Searched online and came across this thread and others. Tried to restore it to no avail. Looked for more info and learned about DFU mode. Trying for the third time to restore it that way, but the 7.0.2 download fails about midway. Good grief.
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Old Sep 27, 2013, 07:17 AM   #9
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Originally Posted by iArch View Post
Bought my 64 gb ATT 5S early yesterday morning, restored with my old 5's backup and everything worked as intended until just now. I woke up in the middle of the night remembering something I needed to tend to, grabbed it off the nightstand, hit the home button to wake it up and now it's in an endless loop. Spinning wheel for a long time, white background with apple logo, blue screen, black screen, repeat, repeat, repeat. Searched online and came across this thread and others. Tried to restore it to no avail. Looked for more info and learned about DFU mode. Trying for the third time to restore it that way, but the 7.0.2 download fails about midway. Good grief.
seems like it's worse for some users than others. For me it just happens when running numbers or ESPN scorecenter.... I saw a macrumors user whose iPhone was on a infinite blue screen and reboot loop. This is becoming very widespread... I'm surprised it hasn't been reported anywhere.
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Whenever I go to delete an app on my iPhone, I like to pretend the shaking icons are all screaming loudly in panic over who's getting axed
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Old Sep 27, 2013, 08:28 PM   #10
Jahacopo2221
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I have a 16GB 5S that I set up using the backup from my previous iPhone (as instructed when going from one iPhone to the next). I got the BSOD and reboot, as well as numerous app crashes, finally driving me to the Apple store today. The tech there said that looking at the device history (they're able to pull up the full record of crashes and failures) it seemed to be software related, and it could be tied to having set up the phone off of the backup. So, he had me wipe the phone completely clean, and reset it up as a new iPhone, only connecting to iCloud to retrieve my Contacts. I lost all of my apps (and progress within apps that don't store to a remote server), photos, text messages, the whole enchilada. I was told that if it happened again after wiping it, to bring it back to Apple and they would replace it as that would indicate a hardware issue. I'm not sure if I should hold my breath or not. I've already had two apps crash on me, and I hardly have anything open that would be killing the memory available. Incidentally, I've noticed that this thing gets really hot. Like, if it was my 4S, I would've had temperature warnings before it got half as hot as this thing gets. Possibly that's related? I tried explaining that to the Apple tech, but since it never triggered a warning in the system, he couldn't get a reading on that, and it's hard to duplicate when it's going to suddenly burn with the force of 10,000 suns, lol. I will try and keep you guys posted. It does seem like several people are having this issue though. The Apple guy acted like I was the first person he'd heard of experiencing this....
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Old Sep 27, 2013, 09:10 PM   #11
Populus
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Man, I love your avatar and your signature.

Hope you -actually, Apple- find a solution for that issue.
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Old Oct 11, 2013, 09:56 AM   #12
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Originally Posted by powerstrokin View Post
Well maybe if people weren't clickin' around like a chicken with it's head cut off, telling the mini computer to do this and that and this and that all willy nilly...

I almost forgot- they've got to make them "American" proof.
Troll much?
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Old Oct 11, 2013, 10:57 PM   #13
powerstrokin
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Troll much?
Sometimes, yeah... I like to point out certain things from time to time. Sue me.
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Old Oct 14, 2013, 02:56 AM   #14
Keknight
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Angry Same problem

I am having exactly the same problem with my phone. I'd love the answer, or for Apple to sort it out quick smart. It's happened about 15 times today and I'm over it!
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Old Oct 15, 2013, 02:56 PM   #15
bigjnyc
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Originally Posted by Keknight View Post
I am having exactly the same problem with my phone. I'd love the answer, or for Apple to sort it out quick smart. It's happened about 15 times today and I'm over it!
Looks like Apple has chosen to publicly ignore the issue... They will probably release an ios update and hide it under the guise of "bug fixes"

I don't really care as long as they get it fixed with the next update. If the next update does not address this and they don't acknowledge the problem, then I'll be mighty pissed.
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Old Oct 16, 2013, 02:30 AM   #16
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Originally Posted by bigjnyc View Post
Looks like Apple has chosen to publicly ignore the issue... They will probably release an ios update and hide it under the guise of "bug fixes"

I don't really care as long as they get it fixed with the next update. If the next update does not address this and they don't acknowledge the problem, then I'll be mighty pissed.
Yeah they didn't really acknowledge the issue when I called them. They just said they'd replace it without asking any questions.
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