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Old Oct 1, 2013, 09:58 PM   #1
DerfBWH
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Bent iPhone 5s

My new iPhone 5s, which has been in a case since I walked out of the Apple Store with it on launch morning, is ever so slightly bent. It's incredibly minor, but noticeable to a discerning eye.

Never been used out of the case other than for the purpose of this video. Never been dropped. Never been in a back pocket. Never been sat on.

Video evidence:
You can see that when I apply pressure to the bottom of the iPhone, the top half lifts slightly from the table. I compared this with a friend of mine's 6 month old iPhone 5 which does not exhibit this.
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Old Oct 1, 2013, 09:59 PM   #2
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Quote:
Originally Posted by DerfBWH View Post
My new iPhone 5s, which has been in a case since I walked out of the Apple Store with it on launch morning, is ever so slightly bent. It's incredibly minor, but noticeable to a discerning eye.

Never been used out of the case other than for the purpose of this video. Never been dropped. Never been in a back pocket. Never been sat on.

Video evidence:
haha, made me chuckle.
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Old Oct 1, 2013, 10:01 PM   #3
djn4eva
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WOW... don't feel bad mine came with a dent!
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Old Oct 1, 2013, 10:01 PM   #4
DerfBWH
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Originally Posted by yanki01 View Post
haha, made me chuckle.
I've been an Apple owner for over 10 years and have had an original iPhone, iPhone 3GS, iPhone 4S all without issue. I'm a dedicated Apple customer and hope that they can help me; I have no reason to lie about this.
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Old Oct 1, 2013, 10:05 PM   #5
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Quote:
Originally Posted by DerfBWH View Post
I've been an Apple owner for over 10 years and have had an original iPhone, iPhone 3GS, iPhone 4S all without issue. I'm a dedicated Apple customer and hope that they can help me; I have no reason to lie about this.
easy chief, see the bold which made me chuckle. there's another thread about someone sitting on their iPhone and demanding it be replaced which made me think of it.

can it be the table you have it on? just a suggestion to try it elsewhere.
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Old Oct 1, 2013, 10:39 PM   #6
Carlanga
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what is she saying?
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Old Oct 1, 2013, 10:41 PM   #7
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Originally Posted by djn4eva View Post
WOW... don't feel bad mine came with a dent!
Are you serious? What did you do about it?
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Old Oct 1, 2013, 11:07 PM   #8
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Quote:
Originally Posted by DerfBWH View Post
I'm a dedicated Apple customer
No sense in being dedicated to a company that only sees you as a means to more money..
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Old Oct 1, 2013, 11:18 PM   #9
DerfBWH
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what is she saying?
Haha, I think she was talking about the baseball game that was going on. Some sort of post-season game, I'm personally not a fan and don't pay much attention.
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Old Oct 3, 2013, 03:38 PM   #10
caseycrocker
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Mine too

I noticed my first 16gig Space Gray 5S was bent right out of the box! Had that one replaced same day only to get a slightly less bent one.

Putting light pressure on the top part of my phone on a flat surface lifts the bottom of the phone about 1 millimeter or so. Apple tech explained they don't know what is causing the issue but have seen a few reports at the store level of this happening.

Decided I will continue to use this device unless the bend gets worse, but it does not lay flat as my Black iPhone 5 does

Also had a co-worker test his wife's Space Gray 5S and same issue so seems to be common.
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Old Oct 3, 2013, 03:44 PM   #11
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I don't know if it's more noticeable in person, but based on the video, that is so very minor...
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Old Oct 3, 2013, 03:44 PM   #12
zer06ame
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Quote:
Originally Posted by DerfBWH View Post
My new iPhone 5s, which has been in a case since I walked out of the Apple Store with it on launch morning, is ever so slightly bent. It's incredibly minor, but noticeable to a discerning eye.

Never been used out of the case other than for the purpose of this video. Never been dropped. Never been in a back pocket. Never been sat on.

Video evidence:
You can see that when I apply pressure to the bottom of the iPhone, the top half lifts slightly from the table. I compared this with a friend of mine's 6 month old iPhone 5 which does not exhibit this.
That's unfortunate. If it really bothers you I'd request a replacement from Apple. I received multiple faulty MBPs (although minor, my trackpad creaking audibly when touched/scratch in AG film/etc. is not deserving of $2600) and they completely understood every time and swapped it out for a new one.
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Old Oct 3, 2013, 04:59 PM   #13
mcrto
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I have nightmares where I bend or crack my phone. How sad is that?
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Old Oct 3, 2013, 05:09 PM   #14
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I have seen many like this. It's from production. Without it's internals and screen adding sheer, the aluminum is easily bent. You can bend it back by putting the phone out of a case on a hard flat clean surface, put a facecloth or light thin towel under, then take a large heavy text book and push evenly on the phone. It will bend back to shape.
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Old Oct 4, 2013, 05:56 AM   #15
djn4eva
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Originally Posted by antiprotest View Post
Are you serious? What did you do about it?
I was going to return it to best buy but thinking about how long I might have to wait for a new one I just kept it. It's insured anyway.
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Old Oct 4, 2013, 06:15 AM   #16
Lucille Carter
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You phone can get bent even in your front pocket.

My fiends 5 got bent badly in his front pocket. The can and do bend
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Old Oct 4, 2013, 06:22 AM   #17
sulpfiction
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Don't blame the pocket. The iPhone will NEVER bend from being in any pocket.
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Old Oct 4, 2013, 08:07 AM   #18
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Quote:
Originally Posted by Lucille Carter View Post
You phone can get bent even in your front pocket.

My fiends 5 got bent badly in his front pocket. The can and do bend
What kind of pants is your friend wearing , it is impossible to bend a phone in front pocket
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Old Oct 4, 2013, 08:20 AM   #19
KLF
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Originally Posted by Carlanga View Post
what is she saying?
I think someone promised her that she would feel better soon.
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Old Oct 4, 2013, 08:30 AM   #20
Lucille Carter
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Originally Posted by R.Stoychev View Post
What kind of pants is your friend wearing , it is impossible to bend a phone in front pocket
Funny how some people make comments that are not true.

His pants were loose, phone in front pocket. Phone was between his leg and the table edge he slightly bumped and it was at the level where it bent the phone right at the volume button. This "bending" can happen many ways as the 5 and 5S is weak and if hit just right can and DID bend.

Apple is only giving us what they think we are demanding and that is thinner and lighter. At the same time they increased the length which makes it even more vulnerable to this stress
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