Hello
My iMac has developed a fault with the stand/hinge where it is unable to hold its own weight and just flops forward when trying to adjust the screen angle.
I've taken it to my closest Apple Store in the UK but having some issues, looking for some advice please:
18th August - loud noise heard from iMac and screen instantly falls forward. Use the live chat with Apple to diagnose and book Genius Bar Appointment
23rd August - Took the iMac to closest UK Apple Store. Took one look at it and agreed to repair but would have to order the correct part. Left iMac with the shop
27th August - Apple Store calls me to explain the 2 parts they ordered have not solved the issue and an additional part has been ordered and would be delivered in a couple of days.
1st September - I call the Apple Store to chase and told that the part is on order and as they don't receive deliveries on a Sunday or Monday, they expect the part to be delivered tomorrow.
2nd September - Apple Store calls me to say that the part is still on order and they have no estimated date of when it will be delivered. Their system just says "on order". They have contacted all other local Apple Stores and found a store with the part in stock. That store has agreed to send the part to them and will be delivered tomorrow.
3rd September - Apple Store calls me and says that the other store is unable to send them the part as they don't have this function available in their stock control. The original part is still on order, although they still have no estimate of when it will be delivered or even if, and they now want me to come and collect the iMac from them until the part is in stock.
Now I realise that the fault is only with the stand and the actual system is working fine, but its a real pain as the angle effects viewing the screen correctly. I feel i've been constantly lied to about when the part will be delivered and if they have no idea when it will be delivered how can they ever fix it?
The iMac is covered under AppleCare until April 2016
Am I within my right to request a replacement iMac, or do i have no other option than to wait?
Thanks in advance for any help provided
My iMac has developed a fault with the stand/hinge where it is unable to hold its own weight and just flops forward when trying to adjust the screen angle.
I've taken it to my closest Apple Store in the UK but having some issues, looking for some advice please:
18th August - loud noise heard from iMac and screen instantly falls forward. Use the live chat with Apple to diagnose and book Genius Bar Appointment
23rd August - Took the iMac to closest UK Apple Store. Took one look at it and agreed to repair but would have to order the correct part. Left iMac with the shop
27th August - Apple Store calls me to explain the 2 parts they ordered have not solved the issue and an additional part has been ordered and would be delivered in a couple of days.
1st September - I call the Apple Store to chase and told that the part is on order and as they don't receive deliveries on a Sunday or Monday, they expect the part to be delivered tomorrow.
2nd September - Apple Store calls me to say that the part is still on order and they have no estimated date of when it will be delivered. Their system just says "on order". They have contacted all other local Apple Stores and found a store with the part in stock. That store has agreed to send the part to them and will be delivered tomorrow.
3rd September - Apple Store calls me and says that the other store is unable to send them the part as they don't have this function available in their stock control. The original part is still on order, although they still have no estimate of when it will be delivered or even if, and they now want me to come and collect the iMac from them until the part is in stock.
Now I realise that the fault is only with the stand and the actual system is working fine, but its a real pain as the angle effects viewing the screen correctly. I feel i've been constantly lied to about when the part will be delivered and if they have no idea when it will be delivered how can they ever fix it?
The iMac is covered under AppleCare until April 2016
Am I within my right to request a replacement iMac, or do i have no other option than to wait?
Thanks in advance for any help provided