Earlier today, Apple released a statement to several different media outlets in response to reports about the iPhone 6 Plus bending within user pockets, stating that bending from normal use was "extremely rare" and suggesting only nine customers had complained about bending issues.
In addition to outlining its rigorous testing policies, Apple has now invited reporters from both CNBC and The Verge to its testing facility to see the machines that it uses to test its products in person. The lab contains an array of different testing equipment, with Apple's head of engineering Dan Riccio telling CNBC the iPhone 6 was "the most tested product we have ever done" and that Apple had not tested another phone as exhaustively.
Three-point pressure test image, courtesy of The Verge
"As we add more and more features, we have to find out a way to break them before customers do," Riccio told The Verge. According to Apple, 15,000 separate tests were conducted on both the iPhone 6 and the iPhone 6 Plus. "The bottom line is that if you use enough force to bend an iPhone, or any phone, it's going to deform," said Riccio.When asked about the reports of bending, Apple's head of marketing, Phil Schiller, called them "extremely rare occurrences" reiterating to CNBC that out of millions of iPhones sold, Apple had only received nine complaints. He also told The Verge that Apple "designed the product to be incredibly reliable throughout all your real world use."
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Article Link: Apple Invites Reporters Into Testing Lab, Details iPhone 6 Plus Durability Tests
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