20" iMac Mini DVI port dead

mikehowett · Sep 30, 2006, 09:22 AM

I purchased my iMac in March of this year and about a week ago I noticed that the mini dvi port no longer works. What options have I got to get it fixed? The screen has also developed about 5 dead pixels since i've had it, which i'm pretty sure were not there when I got it. Would I be able to get both replaced under warranty?

Thanks in ad!

Sam0r · Sep 30, 2006, 10:20 AM

Well its still in warranty if you haven't mucked about inside.

Either phone apple's tech support or take it into a store, they should repair ir free of charge.

nightelf · Sep 30, 2006, 01:09 PM

Take it to an Apple Store. Good luck.

2nyRiggz · Sep 30, 2006, 02:43 PM

To check if the port is really working you can check in system profiler and see what it says in there but take it back.

Apple should fix it or replace it for you if its only five months old.

Bless

mikehowett · Sep 30, 2006, 02:55 PM

Quote:

Originally Posted by 2nyRiggz

To check if the port is really working you can check in system profiler and see what it says in there but take it back.

Apple should fix it or replace it for you if its only five months old.

Bless

Never thought of that. But I just tried it and nothing showed up, however if I push and hold the mini dvi connector into the iMac the display works. There must be a loose connection inside. How would they fix that? New logic board or just fix the loose connection?

Also, what about the dead pixel problem?

2nyRiggz · Sep 30, 2006, 03:02 PM

Take it in so they can fix it up for you or replace it. I'm not sure about dead pixels(I'm not sure if it is covered).

Bless

mikehowett · Oct 15, 2006, 10:26 AM

Just thought I would give a quick update.

Finally managed to get to my local Apple store today. Explained the problems to the guy, who was very friendly and helpful and they're gonna replace the logic board and the LCD

Result! He also said he would fast track it because it's the second time i've had to have it repaired

Sep 30, 2006, 09:22 AM	#1
mikehowett macrumors member Join Date: Apr 2006 Location: UK	20" iMac Mini DVI port dead I purchased my iMac in March of this year and about a week ago I noticed that the mini dvi port no longer works. What options have I got to get it fixed? The screen has also developed about 5 dead pixels since i've had it, which i'm pretty sure were not there when I got it. Would I be able to get both replaced under warranty? Thanks in ad! __________________ 27" iMac 2.93GHz i7, 16GB RAM, 1024MB HD 5750, 1TB HDD & 256GB SSD
	0

Sep 30, 2006, 02:43 PM	#4
2nyRiggz macrumors 603 Join Date: Aug 2005 Location: Thank you Jah...I'm so Blessed	To check if the port is really working you can check in system profiler and see what it says in there but take it back. Apple should fix it or replace it for you if its only five months old. Bless __________________ I take everything to Jah in prayer 2ny, do something righteous with your life..
	0

Sep 30, 2006, 03:02 PM	#6
2nyRiggz macrumors 603 Join Date: Aug 2005 Location: Thank you Jah...I'm so Blessed	Take it in so they can fix it up for you or replace it. I'm not sure about dead pixels(I'm not sure if it is covered). Bless __________________ I take everything to Jah in prayer 2ny, do something righteous with your life..
	0

Oct 15, 2006, 10:26 AM	#7
mikehowett Thread Starter macrumors member Join Date: Apr 2006 Location: UK	Just thought I would give a quick update. Finally managed to get to my local Apple store today. Explained the problems to the guy, who was very friendly and helpful and they're gonna replace the logic board and the LCD Result! He also said he would fast track it because it's the second time i've had to have it repaired __________________ 27" iMac 2.93GHz i7, 16GB RAM, 1024MB HD 5750, 1TB HDD & 256GB SSD
	0

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Sep 30, 2006, 10:20 AM	#2
Sam0r macrumors regular Join Date: Jun 2005 Location: Birmingham, UK	Well its still in warranty if you haven't mucked about inside. Either phone apple's tech support or take it into a store, they should repair ir free of charge.
	0

Sep 30, 2006, 01:09 PM	#3
nightelf macrumors 6502 Join Date: Mar 2003	Take it to an Apple Store. Good luck.
	0

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