Sync Stuck!

MarkW19 · Dec 28, 2007, 05:03 PM

My UK iPhone (not jailbroken) has been syncing fine since I got it on Nov 9th.

But, today, it's been refusing to sync. iTunes simply stays on "Syncing "iPhone"", and doesn't make any progress like it usually does. 30 minutes later, and it's still there.

I've tried rebooting my Mac, my iPhone, but it's just the same. I've not changed anything recently on either device, so I can't understand why this is suddenly happening.

Can anyone help, please?

chrisblore · Dec 28, 2007, 05:48 PM

Quote:

Originally Posted by MarkW19

My UK iPhone (not jailbroken) has been syncing fine since I got it on Nov 9th.

But, today, it's been refusing to sync. iTunes simply stays on "Syncing "iPhone"", and doesn't make any progress like it usually does. 30 minutes later, and it's still there.

I've tried rebooting my Mac, my iPhone, but it's just the same. I've not changed anything recently on either device, so I can't understand why this is suddenly happening.

Can anyone help, please?

There have been numerous threads about this on the official Apple forums about this in the last few days and it seems to be a fairly recent and widespread problem. I've submitted a feedback report to Apple and am rather hoping that they will acknowledge the issue and release a quick fix as this renders my iPhone practically useless, particularly at the moment as I am annoyed about O2 and CPW being very sluggish in porting my number over.

Having received this thing as a Christmas present costing £269, one would expect it to do what it is supposed to do and instead I'm carrying around the equivalent of a Blackberry that only checks my emails every 15 minutes, albeit a very, very cool one.

MarkW19 · Dec 28, 2007, 05:57 PM

Well, I had a US iPhone (jailbroken, SIM unlocked) earlier in the year, and this same problem happened once with that, too.

I've sorted it out for now, anyway, by force-quitting iTunes, then relaunching. I tried this many times about an hour ago and it didn't change anything, so god knows why it's just worked again now.

I can't wait for the new update, whenever it comes. I love my iPhone, but it's far from perfect. I have a lot of random Safari crashes, and performance is sluggish a lot of the time - SMS delays when opening, as does Calendar, and others. I'd just like it to be snappier!

alFR · Dec 28, 2007, 06:09 PM

I've been seeing this problem too, since installing the updated version of the latest security update for 10.4.11. The iPhone does sync, but it sits at "Syncing iPhone" for a few minutes before it starts to sync the contacts etc. I'm assuming that it's something to do with the security update: did your problems start after you installed that?

MarkW19 · Dec 28, 2007, 06:16 PM

I haven't actually installed the security update yet, just 10.5.1

alFR · Dec 28, 2007, 06:19 PM

Update - postings on the Apple support forum indicate that this may be a problem at Apple's end with one of the servers that iTunes tries to contact during the sync process. Try syncing without an internet connection and see if it works - I'm currently in an airport on WiFi and don't want to log out for now, so can't try this but will later on.

MarkW19 · Dec 28, 2007, 06:21 PM

Ahh that makes sense, and is good news if it's right!

I've got it working now after force-quitting iTunes for the 10th time and it finally working, but if it happens again, I'll turn off my net connection.

Good work!

chrisblore · Dec 28, 2007, 06:23 PM

Quote:

Originally Posted by alFR

Update - postings on the Apple support forum indicate that this may be a problem at Apple's end with one of the servers that iTunes tries to contact during the sync process. Try syncing without an internet connection and see if it works - I'm currently in an airport on WiFi and don't want to log out for now, so can't try this but will later on.

I can confirm that this is the work-around for the issue at the moment. Not great by any means, but sufficient until

decide to get their butts in gear and fix it.

Cheers

rasskull · Dec 29, 2007, 12:51 AM

Yep, this totally worked for me. woohooo

nsheikh80 · Dec 29, 2007, 06:47 AM

Also, you can quit the “MDCrashReportToo” process in Activity Monitor once the iPhone is connected.

More solutions can be found here: http://www.iphoneatlas.com/2007/12/2...e-sync-freeze/

MarkW19 · Dec 29, 2007, 04:36 PM

It's just done it again, turning off my internet connection temporarily sorted it. Grr...

dmetzcher · Dec 30, 2007, 01:51 PM

Quote:

Originally Posted by MarkW19

It's just done it again, turning off my internet connection temporarily sorted it. Grr...

http://discussions.apple.com/thread....218275#6218275
More information can be found at the link above.
We've been talking about this for a few days now and we're all hoping that Apple gets is corrected soon. Until then, the most-reliable way to get iPhone to sync is to disable your Internet connection (Airport or ethernet).

Dec 28, 2007, 05:03 PM	#1
MarkW19 macrumors 65816 Join Date: Sep 2002 Location: Surrey, UK	Sync Stuck! My UK iPhone (not jailbroken) has been syncing fine since I got it on Nov 9th. But, today, it's been refusing to sync. iTunes simply stays on "Syncing "iPhone"", and doesn't make any progress like it usually does. 30 minutes later, and it's still there. I've tried rebooting my Mac, my iPhone, but it's just the same. I've not changed anything recently on either device, so I can't understand why this is suddenly happening. Can anyone help, please?
	0

Dec 29, 2007, 06:47 AM	#10
nsheikh80 macrumors regular Join Date: May 2005 Location: London, England	Also, you can quit the “MDCrashReportToo” process in Activity Monitor once the iPhone is connected. More solutions can be found here: http://www.iphoneatlas.com/2007/12/2...e-sync-freeze/ __________________ LinkedIn: http://www.linkedin.com/in/nsheikh Twitter: http://twitter.com/nsheikh Me: http://www.naomansheikh.com Facebook: http://bit.ly/3OE7zX
	0

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Dec 28, 2007, 05:57 PM	#3
MarkW19 Thread Starter macrumors 65816 Join Date: Sep 2002 Location: Surrey, UK	Well, I had a US iPhone (jailbroken, SIM unlocked) earlier in the year, and this same problem happened once with that, too. I've sorted it out for now, anyway, by force-quitting iTunes, then relaunching. I tried this many times about an hour ago and it didn't change anything, so god knows why it's just worked again now. I can't wait for the new update, whenever it comes. I love my iPhone, but it's far from perfect. I have a lot of random Safari crashes, and performance is sluggish a lot of the time - SMS delays when opening, as does Calendar, and others. I'd just like it to be snappier!
	0

Dec 28, 2007, 06:09 PM	#4
alFR macrumors 68000 Join Date: Aug 2006	I've been seeing this problem too, since installing the updated version of the latest security update for 10.4.11. The iPhone does sync, but it sits at "Syncing iPhone" for a few minutes before it starts to sync the contacts etc. I'm assuming that it's something to do with the security update: did your problems start after you installed that?
	0

Dec 28, 2007, 06:16 PM	#5
MarkW19 Thread Starter macrumors 65816 Join Date: Sep 2002 Location: Surrey, UK	I haven't actually installed the security update yet, just 10.5.1
	0

Dec 28, 2007, 06:19 PM	#6
alFR macrumors 68000 Join Date: Aug 2006	Update - postings on the Apple support forum indicate that this may be a problem at Apple's end with one of the servers that iTunes tries to contact during the sync process. Try syncing without an internet connection and see if it works - I'm currently in an airport on WiFi and don't want to log out for now, so can't try this but will later on.
	0

Dec 28, 2007, 06:21 PM	#7
MarkW19 Thread Starter macrumors 65816 Join Date: Sep 2002 Location: Surrey, UK	Ahh that makes sense, and is good news if it's right! I've got it working now after force-quitting iTunes for the 10th time and it finally working, but if it happens again, I'll turn off my net connection. Good work!
	0

Dec 29, 2007, 12:51 AM	#9
rasskull macrumors newbie Join Date: Jul 2007	Yep, this totally worked for me. woohooo
	0

Dec 29, 2007, 04:36 PM	#11
MarkW19 Thread Starter macrumors 65816 Join Date: Sep 2002 Location: Surrey, UK	It's just done it again, turning off my internet connection temporarily sorted it. Grr...
	0


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