Are macbook power adaptors covered in Applecare? Mine "ripped"

spaceballl · Jan 4, 2008, 12:56 AM

Hi there,

I have a 13" macbook and my magsafe power adaptor all of a sudden stopped working last night. The light wouldn't light up. When I grabbed it to look at it, I saw that there was a small tear where the adaptor meets the cord. I really don't put the adaptor under much strain - I travel with my work PC, not my mac, so it doesn't even get stressed beyond the confines of my bedroom - i know i didn't rip this or anything. Do I need to buy another adaptor or if I take my "still in warranty" macbook to the store, will they replace the adaptor? Thanks!

-Kevin

WildCowboy · Jan 4, 2008, 01:03 AM

Technically, if it's due to accidental damage or rough treatment, it wouldn't be covered, but if it's a defect, it would be covered.

That said, there have been enough complaints about the design of the power adapter that you shouldn't have a ton of trouble getting them to replace it for you free of charge.

heatmiser · Jan 4, 2008, 01:15 AM

The adapter is defective, and a known fire hazard. Replacing it is the least they could do (which is precisely why they'll do it).

craigverse · Jan 4, 2008, 01:19 AM

They will replace it. It's a faulty design. I had my 17inch macbook pro adapter replaced 3 times. Finely I taped the end so it couldn't move and fray like it does. Good luck!

skyrider007 · Jan 4, 2008, 05:26 AM

I have had my adapter replaced twice in six months. I must say it is one of the worst designed Apple products. My 3 year old VAIO adapter is much more rugged and durable. Who needs a white useless plastic brick when it just doesn't work. I'd rather have a conventional laptop adapter for my MBP rather than this industrial design piece of art that breaks every other month.

Ranting aside, yes it is covered under warranty. Return it and get a replacement.

worldwearyeyes · Jan 4, 2008, 02:03 PM

I was at the Genius bar the other day, and the person next to me brought their charger in because it "ripped". The genius said this wasn't really covered because it appeared to be due to user wear, but he went ahead and replaced it "because he was a nice guy." so take your chances and have a genius take a look.

iJawn108 · Jan 4, 2008, 02:06 PM

mine burnt, started ommiting an oder(thats how i knew what happened) and is completely charded through the cord... im not even under applecare but they are sending me a new one.

martin1000 · Jan 4, 2008, 02:14 PM

About 6 months ago, my power adaptor stopped working. I called Applecare and they replaced it no questions asked.

heatmiser · Jan 4, 2008, 02:16 PM

Quote:

Originally Posted by worldwearyeyes

I was at the Genius bar the other day, and the person next to me brought their charger in because it "ripped". The genius said this wasn't really covered because it appeared to be due to user wear, but he went ahead and replaced it "because he was a nice guy." so take your chances and have a genius take a look.

Good old Apple Store arrogance :^)

spaceballl · Jan 4, 2008, 03:08 PM

Thanks for all the feedback! I'll give it a shot

Jan 4, 2008, 12:56 AM	#1
spaceballl macrumors 68020 Join Date: Nov 2003 Location: Silicon Valley	Are macbook power adaptors covered in Applecare? Mine "ripped" Hi there, I have a 13" macbook and my magsafe power adaptor all of a sudden stopped working last night. The light wouldn't light up. When I grabbed it to look at it, I saw that there was a small tear where the adaptor meets the cord. I really don't put the adaptor under much strain - I travel with my work PC, not my mac, so it doesn't even get stressed beyond the confines of my bedroom - i know i didn't rip this or anything. Do I need to buy another adaptor or if I take my "still in warranty" macbook to the store, will they replace the adaptor? Thanks! -Kevin
	0

Jan 4, 2008, 01:03 AM	#2
WildCowboy macrumors god Join Date: Jan 2005	Technically, if it's due to accidental damage or rough treatment, it wouldn't be covered, but if it's a defect, it would be covered. That said, there have been enough complaints about the design of the power adapter that you shouldn't have a ton of trouble getting them to replace it for you free of charge. __________________ Editor in Chief, MacRumors
	0

Jan 4, 2008, 01:15 AM	#3
heatmiser macrumors 68020 Join Date: Dec 2007	The adapter is defective, and a known fire hazard. Replacing it is the least they could do (which is precisely why they'll do it). __________________ Always on the lookout for longer battery life...
	0

Jan 4, 2008, 01:19 AM	#4
craigverse macrumors 6502 Join Date: Dec 2006 Location: Reno, NV	They will replace it. It's a faulty design. I had my 17inch macbook pro adapter replaced 3 times. Finely I taped the end so it couldn't move and fray like it does. Good luck! __________________ 24" iMac, 17" MBP, 15" MBP, Airport Extreme N, 140GB Apple TV, 80GB 5g iPod, 16GB 3G iPhone, BT Mighty Mouse, Wireless Keyboard
	0

Jan 4, 2008, 05:26 AM	#5
skyrider007 macrumors 65816 Join Date: Aug 2007 Location: Bangkok	I have had my adapter replaced twice in six months. I must say it is one of the worst designed Apple products. My 3 year old VAIO adapter is much more rugged and durable. Who needs a white useless plastic brick when it just doesn't work. I'd rather have a conventional laptop adapter for my MBP rather than this industrial design piece of art that breaks every other month. Ranting aside, yes it is covered under warranty. Return it and get a replacement. __________________ 15.4" MacBook Pro 2.0GHz i7 iPad 3G iPod Touch 16GB (2G) BlackBerry Bold 9780 (white)
	0

Jan 4, 2008, 02:03 PM	#6
worldwearyeyes macrumors regular Join Date: Mar 2005	I was at the Genius bar the other day, and the person next to me brought their charger in because it "ripped". The genius said this wasn't really covered because it appeared to be due to user wear, but he went ahead and replaced it "because he was a nice guy." so take your chances and have a genius take a look.
	0

Jan 4, 2008, 02:06 PM	#7
iJawn108 macrumors 65816 Join Date: Apr 2006	mine burnt, started ommiting an oder(thats how i knew what happened) and is completely charded through the cord... im not even under applecare but they are sending me a new one.
	0

Jan 4, 2008, 02:14 PM	#8
martin1000 macrumors regular Join Date: Apr 2005 Location: Washington, D.C.	About 6 months ago, my power adaptor stopped working. I called Applecare and they replaced it no questions asked. __________________ 24" iMac 2.4 GHz Aluminum \| 13" uMBP 2.26 GHz iPhone 4 Black 32GB \| iPad 3G 64GB Apple TV
	0

Jan 4, 2008, 03:08 PM	#10
spaceballl Thread Starter macrumors 68020 Join Date: Nov 2003 Location: Silicon Valley	Thanks for all the feedback! I'll give it a shot
	0

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