Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Archive > Archives of Old Posts > General Mac Discussion

 
 
Thread Tools Search this Thread Display Modes
Old Oct 17, 2003, 04:03 PM   #1
Macaddict16
macrumors member
 
Join Date: Oct 2002
iBook problems...

I have had an iBook for almost a year and it has been in for repair twice for the exact same problem. I know other companies do this but has anyone ever heard of Apple letting you get a new product after so many repairs? It is really pissing me off because last time it took 2 weeks to get my iBook back!

Macaddict16
Macaddict16 is offline   0
Old Oct 17, 2003, 04:17 PM   #2
CrackedButter
macrumors 68040
 
CrackedButter's Avatar
 
Join Date: Jan 2003
Location: 51st State of America
And the problem is...
__________________
"Absorb what is useful, Discard what is not, Add what is uniquely your own" - Bruce Lee
http://jonathanjk.com
CrackedButter is offline   0
Old Oct 17, 2003, 08:56 PM   #3
isd_glory
macrumors member
 
Join Date: Oct 2003
Location: Rochester, NY
Yeah, eventually Apple will allow you the chance for a replacement. Its kinda sketchy to argue for a replacement after just two repairs though, even if it is a pretty major repair. Only after the logic board in my iBook 800 died for the *fourth* time did customer support gladly offer me a replacement. I bet I could have argued it at the third failure, but I was definately told by several customer support reps that two failures isnt quite enough.

Another thing to remember if they ever grant a replacement is their "paid upgrade" option. Basically, they'll credit you back for the laptop (without upgrades) and allow you the option to send them a cashier's check so you could get something else. After four logic board failures I no longer trusted the current iBook line, so I sent Apple a big, fat check to upgrade me to a 15" Powerbook. Although, from what I've heard, those are having their issues as well...

-nick
isd_glory is offline   0
Old Oct 17, 2003, 10:10 PM   #4
Macaddict16
Thread Starter
macrumors member
 
Join Date: Oct 2002
my iBooks display has gone out twice. From what I know about laptop displays they can be pretty pricey. Thanks for the info on the paid upgrade option, just after i bought my iBook is when they releases the 12" PowerBook and I want one of those.
Macaddict16 is offline   0
Old Oct 20, 2003, 01:51 AM   #5
yoda13
macrumors 65816
 
yoda13's Avatar
 
Join Date: Sep 2003
Location: Texas
my iBook has been in three times for a bad logic board. I was told that if it happens again that I would be able to get a new one. So I guess that four is the number
__________________
For over a thousand generations, the Jedi Knights were the guardians of peace and justice in the Old Republic. Before the dark times, before the Empire.
yoda13 is offline   0


 
MacRumors Forums > Archive > Archives of Old Posts > General Mac Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:54 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC