iBook problems...

Discussion in 'General Mac Discussion' started by Macaddict16, Oct 17, 2003.

  1. macrumors regular

    Joined:
    Oct 7, 2002
    #1
    I have had an iBook for almost a year and it has been in for repair twice for the exact same problem. I know other companies do this but has anyone ever heard of Apple letting you get a new product after so many repairs? It is really pissing me off because last time it took 2 weeks to get my iBook back!

    Macaddict16
     
  2. macrumors 68040

    CrackedButter

    Joined:
    Jan 15, 2003
    Location:
    51st State of America
  3. macrumors member

    Joined:
    Oct 17, 2003
    Location:
    Rochester, NY
    #3
    Yeah, eventually Apple will allow you the chance for a replacement. Its kinda sketchy to argue for a replacement after just two repairs though, even if it is a pretty major repair. Only after the logic board in my iBook 800 died for the *fourth* time did customer support gladly offer me a replacement. I bet I could have argued it at the third failure, but I was definately told by several customer support reps that two failures isnt quite enough.

    Another thing to remember if they ever grant a replacement is their "paid upgrade" option. Basically, they'll credit you back for the laptop (without upgrades) and allow you the option to send them a cashier's check so you could get something else. After four logic board failures I no longer trusted the current iBook line, so I sent Apple a big, fat check to upgrade me to a 15" Powerbook. Although, from what I've heard, those are having their issues as well...

    -nick
     
  4. thread starter macrumors regular

    Joined:
    Oct 7, 2002
    #4
    my iBooks display has gone out twice. From what I know about laptop displays they can be pretty pricey. Thanks for the info on the paid upgrade option, just after i bought my iBook is when they releases the 12" PowerBook and I want one of those.
     
  5. macrumors 65816

    yoda13

    Joined:
    Sep 26, 2003
    Location:
    Texas
    #5
    my iBook has been in three times for a bad logic board. I was told that if it happens again that I would be able to get a new one. So I guess that four is the number
     

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