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Old Mar 4, 2008, 06:42 PM   #1
jeffEngland
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Join Date: Jul 2007
Apple TV frozen

Hi just wondering if anyone else has had their apple tv freeze. I've been using mine for about a month now without any problems, now the entire thing does not work!

I've unplugged the unit multiple times, but everytime it loads it just stays on the navigation, I cannot navigate through the menus! and the remote is not dead because each time I press the remote the light on the apple TV changes from white to red/orange.

It's very annoying and I hope I don't have to bring it back.

Any help would be great
Jeff
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Old Mar 4, 2008, 07:06 PM   #2
Jeff Hall
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Join Date: Apr 2006
Did you call the Apple support line yet? Maybe the have a reset procedure that can be done over the phone.
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Old Mar 4, 2008, 07:08 PM   #3
MikieMikie
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Join Date: Aug 2007
Location: Newton, MA
Using the menu + "-" for 6 secs reset might do the trick.

It will restart and offer you system diagnosis, etc.
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Old Mar 4, 2008, 07:52 PM   #4
jeffEngland
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I tried the menu and - trick but no luck it dosent even allow me to do that
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Old Mar 4, 2008, 11:07 PM   #5
frankiepdx
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Join Date: Dec 2007
Location: Portland OR
I had the exact same thing happen last night. It happened right after I updated iTunes on one of my streaming Windows computers. I thought that was it until I saw your post. BUT, the unplugging did fix it.

I was watching a TV show that I was streaming and it froze. Then soon after I saw nothing but the navigation menu that just led to black from whichever choice I made. Hope it doesn't happen again because I bought this used with no warranty.
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