Apple TV frozen

jeffEngland · Mar 4, 2008, 06:42 PM

Hi just wondering if anyone else has had their apple tv freeze. I've been using mine for about a month now without any problems, now the entire thing does not work!

I've unplugged the unit multiple times, but everytime it loads it just stays on the navigation, I cannot navigate through the menus! and the remote is not dead because each time I press the remote the light on the apple TV changes from white to red/orange.

It's very annoying and I hope I don't have to bring it back.

Any help would be great
Jeff

Jeff Hall · Mar 4, 2008, 07:06 PM

Did you call the Apple support line yet? Maybe the have a reset procedure that can be done over the phone.

MikieMikie · Mar 4, 2008, 07:08 PM

Using the menu + "-" for 6 secs reset might do the trick.

It will restart and offer you system diagnosis, etc.

jeffEngland · Mar 4, 2008, 07:52 PM

I tried the menu and - trick but no luck it dosent even allow me to do that

frankiepdx · Mar 4, 2008, 11:07 PM

I had the exact same thing happen last night. It happened right after I updated iTunes on one of my streaming Windows computers. I thought that was it until I saw your post. BUT, the unplugging did fix it.

I was watching a TV show that I was streaming and it froze. Then soon after I saw nothing but the navigation menu that just led to black from whichever choice I made. Hope it doesn't happen again because I bought this used with no warranty.

Mar 4, 2008, 06:42 PM	#1
jeffEngland macrumors newbie Join Date: Jul 2007	Apple TV frozen Hi just wondering if anyone else has had their apple tv freeze. I've been using mine for about a month now without any problems, now the entire thing does not work! I've unplugged the unit multiple times, but everytime it loads it just stays on the navigation, I cannot navigate through the menus! and the remote is not dead because each time I press the remote the light on the apple TV changes from white to red/orange. It's very annoying and I hope I don't have to bring it back. Any help would be great Jeff
	0

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Mar 4, 2008, 07:06 PM	#2
Jeff Hall macrumors member Join Date: Apr 2006	Did you call the Apple support line yet? Maybe the have a reset procedure that can be done over the phone.
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Mar 4, 2008, 07:08 PM	#3
MikieMikie macrumors 6502a Join Date: Aug 2007 Location: Newton, MA	Using the menu + "-" for 6 secs reset might do the trick. It will restart and offer you system diagnosis, etc.
	0

Mar 4, 2008, 07:52 PM	#4
jeffEngland Thread Starter macrumors newbie Join Date: Jul 2007	I tried the menu and - trick but no luck it dosent even allow me to do that
	0

Mar 4, 2008, 11:07 PM	#5
frankiepdx macrumors regular Join Date: Dec 2007 Location: Portland OR	I had the exact same thing happen last night. It happened right after I updated iTunes on one of my streaming Windows computers. I thought that was it until I saw your post. BUT, the unplugging did fix it. I was watching a TV show that I was streaming and it froze. Then soon after I saw nothing but the navigation menu that just led to black from whichever choice I made. Hope it doesn't happen again because I bought this used with no warranty.
	0


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