I emailed ATT about the iPhone 2 days ago and they final replied back. I asked them : What time on July 11 will the iPhone 3G go on sale? Will I be able to buy it when the store opens?
Here is their reply
Dear Mr. P******,
Thank you for taking the time to e-mail the new AT&T regarding your inquiry about when on July 11 will our customers be able to purchase the iPhone. You are inquring about if the phone will be available at the time our stores open. I am happy to help you with your inquiry.
We have not been advised when, on July 11, 2008, the iPhone will be available through our corporate retail stores as retail stores can have different hours of operation. You will need to contact our retail stores directly to obtain this information. You can view our store locations by going to http://www.wireless.att.com/find-a-store/.
The new 3G iPhone, Mr. P******, which is scheduled to be available 7/11/2008, will harnesses the power of AT&T's broad and powerful 3G mobile broadband network. Please visit http://www.wireless.att.com/cell-phone-service/specials/iPhone.jsp? To submit your e-mail address to find out more about the new 3G iPhone as soon as it?s available. You can also check 3G coverage availability for your area by using the 3G Coverage Viewer link or by visiting http://www.wireless.att.com/coverageviewer. AT&T's 3G network is currently available in 280 leading U.S. metropolitan areas; by year-end, the company plans to offer 3G service in nearly 350 metro areas.
The 3G iPhone will initially only be available for purchase at company owned AT&T retail stores and Apple stores. There is a limit of three per customer for the 3G iPhone in AT&T stores and customers will be required to pay for the device when the order is placed. The phone will be shipped to the store in the customer's name. We will continue to sell 2G devices until they are out of stock. All of our current postpaid 2G iPhone customers that are in good standing are upgrade eligible and will qualify to upgrade to a 3G iPhone when it is available. Customers that do not currently have an iPhone must qualify for an upgrade to the 3G iPhone and can verify upgrade options via myWireless Account or by contacting Customer Service at 1-800-331-0500 when the new device becomes available. No-commitment pricing is unavailable for the 3G iPhone, which will only be available for purchase with a new 2 year service agreement.
The new 3G device, Mr. P******, will be activated in store in both AT&T and Apple store locations. You must accept AT&T and Apple's Terms and Conditions, as well as select a 3G iPhone Data plan before leaving the store. You can add the $30.00 per month 3G iPhone Unlimited Data (Email-Web) plan that includes Visual Voicemail to your qualifying voice plan. The 3G iPhone $45.00 per month Unlimited Data with personal and Corporate e-mail, Web, and Visual Voicemail can be added to your qualifying voice plan if you intend on using the 3G iPhone for access to corporate e-mail, business applications, or access to corporate intranet. The activation process for 3G iPhones includes a short tether process to unbrick the 3G device and will be performed in all AT&T stores (tether cords will be provided). Apple stores will also perform this tether process, however, in the event that your device is not tethered in the Apple store, your device will be inoperable until you get home and tether through iTunes. Prepaid and Pick Your Plan service will not be available on the 3G device. Service discounts are available to qualifying customers for individual user accounts for voice and data plans on the 3G iPhone only. The return policy for the new 3G iPhone is 30 days for both Apple and AT&T stores. To cancel service within the first 30 days, you must return your equipment to the place of purchase. If you cancel after the 30 days, you will be charged the early termination fees and are not required to return the device.
I hope that the information provided has been helpful , Mr. P******, and has resolved all of your questions. If you need further assistance, feel free to reply to this e-mail or contact customer service at 1-800-331-0500 or 611 from your wireless phone.
I encourage you to visit our web site (http://www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings. Thank you for allowing the new AT&T to serve as your wireless company. We will do our best to ensure that your wireless experience is a success.
Sincerely,
Deborah Clayton
AT&T
Online Customer Care Professional
I would also like to remind you of our STAR (*) Services. There are four
services that we currently offer. Using your wireless phone:
- You can check your minutes by pressing *MIN#, then "Call."
- You can check your data usage by pressing *DATA#, then "Call."
- You can check your balance by pressing *BAL#, then "Call."
- You can even make a payment by dialing *PAY, then "Call."
* Services are available 24 hours a day, seven days a week free of charge.
There may be delays processing network call records. Minutes Used may not include airtime used within the last two to five days and does not include recent roaming minutes due to delayed processing. Roaming airtime and roaming long distance minutes used are based on call records received from other carriers and processed by AT&T. A delay of two to ten days at minimum is usual. A delay of up to 60 days or longer is possible. Results for Family Talk customers may not involve all minutes for the entire Family Talk group. Prepaid customers will not have access to *Services.
Help AT&T improve our service to you! Please complete our short survey about your e-mail Customer Service experience. Click on:
http://www.wireless.att.com/supportsurvey/epoll/Booth.do? LINK TO SURVEY
The information provided in this e-mail is intended for the view and use of the authorized AT&T subscriber only. Content may not be shared or relied upon by third parties. AT&T, at its sole discretion, reserves the right to amend, modify or replace the written content of this message to correct or update answers provided to Subscriber. No term of Subscriber's Customer Service Agreement is altered, waived, or modified by this message unless expressly agreed by an authorized AT&T representative.
(c) 2007 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Original Message Follows:
------------------------
Contact and Verification Information
First Name: CHUCK
Last Name: P******
Wireless Number: 386506****
E-mail Address: chuck@*********.com
Topic/Subtopic
Topic: I have a question about equipment
Subtopic: No subtopic 2 available
Additional Information
Q1:Enter the wireless number associated with your account
A1:386506****
Q2:What is the manufacturer of the equipment you are inquiring about?
A2:Other
Q3:manufactures Model?
A3:iPhone 3G
Q4:Enter your question about the feature below:
A4:What time on July 11 will the iPhone 3G go on sale? Will I be able to buy it when the store opens?
Here is their reply
Dear Mr. P******,
Thank you for taking the time to e-mail the new AT&T regarding your inquiry about when on July 11 will our customers be able to purchase the iPhone. You are inquring about if the phone will be available at the time our stores open. I am happy to help you with your inquiry.
We have not been advised when, on July 11, 2008, the iPhone will be available through our corporate retail stores as retail stores can have different hours of operation. You will need to contact our retail stores directly to obtain this information. You can view our store locations by going to http://www.wireless.att.com/find-a-store/.
The new 3G iPhone, Mr. P******, which is scheduled to be available 7/11/2008, will harnesses the power of AT&T's broad and powerful 3G mobile broadband network. Please visit http://www.wireless.att.com/cell-phone-service/specials/iPhone.jsp? To submit your e-mail address to find out more about the new 3G iPhone as soon as it?s available. You can also check 3G coverage availability for your area by using the 3G Coverage Viewer link or by visiting http://www.wireless.att.com/coverageviewer. AT&T's 3G network is currently available in 280 leading U.S. metropolitan areas; by year-end, the company plans to offer 3G service in nearly 350 metro areas.
The 3G iPhone will initially only be available for purchase at company owned AT&T retail stores and Apple stores. There is a limit of three per customer for the 3G iPhone in AT&T stores and customers will be required to pay for the device when the order is placed. The phone will be shipped to the store in the customer's name. We will continue to sell 2G devices until they are out of stock. All of our current postpaid 2G iPhone customers that are in good standing are upgrade eligible and will qualify to upgrade to a 3G iPhone when it is available. Customers that do not currently have an iPhone must qualify for an upgrade to the 3G iPhone and can verify upgrade options via myWireless Account or by contacting Customer Service at 1-800-331-0500 when the new device becomes available. No-commitment pricing is unavailable for the 3G iPhone, which will only be available for purchase with a new 2 year service agreement.
The new 3G device, Mr. P******, will be activated in store in both AT&T and Apple store locations. You must accept AT&T and Apple's Terms and Conditions, as well as select a 3G iPhone Data plan before leaving the store. You can add the $30.00 per month 3G iPhone Unlimited Data (Email-Web) plan that includes Visual Voicemail to your qualifying voice plan. The 3G iPhone $45.00 per month Unlimited Data with personal and Corporate e-mail, Web, and Visual Voicemail can be added to your qualifying voice plan if you intend on using the 3G iPhone for access to corporate e-mail, business applications, or access to corporate intranet. The activation process for 3G iPhones includes a short tether process to unbrick the 3G device and will be performed in all AT&T stores (tether cords will be provided). Apple stores will also perform this tether process, however, in the event that your device is not tethered in the Apple store, your device will be inoperable until you get home and tether through iTunes. Prepaid and Pick Your Plan service will not be available on the 3G device. Service discounts are available to qualifying customers for individual user accounts for voice and data plans on the 3G iPhone only. The return policy for the new 3G iPhone is 30 days for both Apple and AT&T stores. To cancel service within the first 30 days, you must return your equipment to the place of purchase. If you cancel after the 30 days, you will be charged the early termination fees and are not required to return the device.
I hope that the information provided has been helpful , Mr. P******, and has resolved all of your questions. If you need further assistance, feel free to reply to this e-mail or contact customer service at 1-800-331-0500 or 611 from your wireless phone.
I encourage you to visit our web site (http://www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings. Thank you for allowing the new AT&T to serve as your wireless company. We will do our best to ensure that your wireless experience is a success.
Sincerely,
Deborah Clayton
AT&T
Online Customer Care Professional
I would also like to remind you of our STAR (*) Services. There are four
services that we currently offer. Using your wireless phone:
- You can check your minutes by pressing *MIN#, then "Call."
- You can check your data usage by pressing *DATA#, then "Call."
- You can check your balance by pressing *BAL#, then "Call."
- You can even make a payment by dialing *PAY, then "Call."
* Services are available 24 hours a day, seven days a week free of charge.
There may be delays processing network call records. Minutes Used may not include airtime used within the last two to five days and does not include recent roaming minutes due to delayed processing. Roaming airtime and roaming long distance minutes used are based on call records received from other carriers and processed by AT&T. A delay of two to ten days at minimum is usual. A delay of up to 60 days or longer is possible. Results for Family Talk customers may not involve all minutes for the entire Family Talk group. Prepaid customers will not have access to *Services.
Help AT&T improve our service to you! Please complete our short survey about your e-mail Customer Service experience. Click on:
http://www.wireless.att.com/supportsurvey/epoll/Booth.do? LINK TO SURVEY
The information provided in this e-mail is intended for the view and use of the authorized AT&T subscriber only. Content may not be shared or relied upon by third parties. AT&T, at its sole discretion, reserves the right to amend, modify or replace the written content of this message to correct or update answers provided to Subscriber. No term of Subscriber's Customer Service Agreement is altered, waived, or modified by this message unless expressly agreed by an authorized AT&T representative.
(c) 2007 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Original Message Follows:
------------------------
Contact and Verification Information
First Name: CHUCK
Last Name: P******
Wireless Number: 386506****
E-mail Address: chuck@*********.com
Topic/Subtopic
Topic: I have a question about equipment
Subtopic: No subtopic 2 available
Additional Information
Q1:Enter the wireless number associated with your account
A1:386506****
Q2:What is the manufacturer of the equipment you are inquiring about?
A2:Other
Q3:manufactures Model?
A3:iPhone 3G
Q4:Enter your question about the feature below:
A4:What time on July 11 will the iPhone 3G go on sale? Will I be able to buy it when the store opens?
This is the only phone out that I can't just buy outright. Wow AT&T must be desperate... Just wow 
