iOS Trends/Sales Reports in iTunes Connect!

What are the sales/downloads looking like for everyone's apps?

The numbers look pretty good...unfortunately the report only goes back 3 days so we can't see what weekend trends are like. Of course that will change as more time passes. Well done Apple. This is exactly what I was hoping for.

I'm not sure I really understand the reports. Some of the customer prices are 0. Are these updates? (my app is not free)
I also have one listing that says -1 units sold with -revenue. Was that some sort of refund Apple gave without my notification?

jshmrsn said:

I'm not sure I really understand the reports. Some of the customer prices are 0. Are these updates? (my app is not free)
I also have one listing that says -1 units sold with -revenue. Was that some sort of refund Apple gave without my notification?

Click to expand...

Apple can answer those questions better than we can:

itunesondemand@apple.com

But note the disclaimer at the top of the transaction reports:

"Transaction reports are for directional purposes only and should not be considered or used as official financial records."

My assumption is the transaction reports are unaudited raw data that should be used to get a general idea of downloads and help spot trends. The financial reports should be audited and more accurate.

Tom

"Units" is how many were downloaded, correct? So if I had 50 units total through all countries that would mean 50 downloads, right?

ethana said:

"Units" is how many were downloaded, correct? So if I had 50 units total through all countries that would mean 50 downloads, right?

Click to expand...

Yes.

Tom

admanimal said:

Yes, those are updates. They should have a Product Type ID of 7. The refunds are more likely for people who were double charged or weird things like that. Generally I don't think Apple gives refunds for iTunes purchases.

Click to expand...

Yeah fraud or system error.

Royalty Price

Hey guys.... I would like to know what the "Royalty Price" column is on the "Sales/Trend Reports" section of iTunes connect. It seems to be the 70% of the share of the application, but in USD its less than 10%.

What does it say on yours?

I tried emailing iTunes ondemand but they didnt get back to me.

Thanks!

kcjones said:

Hey guys.... I would like to know what the "Royalty Price" column is on the "Sales/Trend Reports" section of iTunes connect. It seems to be the 70% of the share of the application, but in USD its less than 10%.

Click to expand...

Be careful. The “Customer Currency” and the “Royalty Currency” are not always the same.

Also for other countries beside the US, the royalty rate is not always 70%.

DipDog3 said:

Also for other countries beside the US, the royalty rate is not always 70%.

Click to expand...

The royalty rate is always 70% of the customer price, net of sales tax.

When do they update?

Does anyone know about what time of day the new reports get posted. My app posted over 24 hours ago but still no reports generated, and I'm tired of checking every couple of hours. Are we looking at 12:00 midnight Cupertino time? Or something else? Thanks for any info you can provide this impatient guy.

jakerrz said:

Does anyone know about what time of day the new reports get posted. My app posted over 24 hours ago but still no reports generated, and I'm tired of checking every couple of hours. Are we looking at 12:00 midnight Cupertino time? Or something else? Thanks for any info you can provide this impatient guy.

Click to expand...

In my case, it's like 2am. I am gmt-6

thanks

CarlosH said:

In my case, it's like 2am. I am gmt-6

Click to expand...

Thanks CarlosH,

That would make it about 1am apple (cupertino) time or 5pm my time. Good to know ^^b

wait so....

wait so if my report says there were 25 units and my app is .99

does that mean 25 people bought it? giving me around 17 bucks?

GabeJ said:

wait so if my report says there were 25 units and my app is .99

does that mean 25 people bought it? giving me around 17 bucks?

Click to expand...

Correct.

Timeframe?

Anyone who signed up recently and posted an app recently have a timeframe of when their "Sales/Trends Report" item showed up in iTunes Connect? I'm going on 5 days since app launch and nothing.

captcanuk said:

Anyone who signed up recently and posted an app recently have a timeframe of when their "Sales/Trends Report" item showed up in iTunes Connect? I'm going on 5 days since app launch and nothing.

Click to expand...

Sales reports showed up immediately giving a daily summary of 50. No idea what other types of report are available, I only get 'Summary'.

captcanuk said:

Anyone who signed up recently and posted an app recently have a timeframe of when their "Sales/Trends Report" item showed up in iTunes Connect? I'm going on 5 days since app launch and nothing.

Click to expand...

YOu need to email them and tell them they aren't showing up. I had the same problem, and they emailed back right away and added it to my itunesconnect. For some reason it's not on by default for some people.

nottooshabby said:

YOu need to email them and tell them they aren't showing up. I had the same problem, and they emailed back right away and added it to my itunesconnect. For some reason it's not on by default for some people.

Click to expand...

I e-mailed them but go no response (it has been 5 days).

Nottooshabby:
Which e-mail address did you e-mail them at or what address did they respond from? Thanks for the info.

captcanuk said:

I e-mailed them but go no response (it has been 5 days).

Nottooshabby:
Which e-mail address did you e-mail them at or what address did they respond from? Thanks for the info.

Click to expand...

This is the one you want to use. iTunesAppReporting@apple.com

nottooshabby said:

This is the one you want to use. iTunesAppReporting@apple.com

Click to expand...

Thanks, that's who I e-mail Friday. I guess I just have to wait.