big problem with macbook

gamer2502 · 01:46 PM

hey everyone i have a pretty big problem with my newish alu. 2.4ghz macbook. you see i was typing away today on it and the c key popped off out of no where. i thought nothing of it and just popped it back on then i hit the c key and it came off again. so i looked at the bottom and saw that one of the little clear i guess you could call them hooks had on side broken. it is on the actual key not the whit hinge or the mac any help would be very appreciated because i really love my mac

Mr_Brightside_@ · Feb 8, 2009, 01:42 PM

Quote:

Originally Posted by gamer2502

hey everyone i have a pretty big problem with my newish alu. 2.4ghz macbook you see i was typing away today on it and the c key popped off out of no where and i thought nothing of it and just popped it back on then i hit the c key and i came off again so i looked ate the bottom and saw that one of the little plastic connectors on the bottom of the key not the white piece on the mac but the actual key on the bottom that hooks to the white part any help would be very appreciated because i really love my mac

Please. Retype. In. Sentences. So. We. Understand. What. Happened.

gamer2502 · Feb 8, 2009, 01:46 PM

Quote:

Originally Posted by Mr_Brightside_@

Please. Retype. In. Sentences. So. We. Understand. What. Happened.

hey everyone i have a pretty big problem with my newish alu. 2.4ghz macbook. you see i was typing away today on it and the c key popped off out of no where. i thought nothing of it and just popped it back on then i hit the c key and it came off again. so i looked at the bottom and saw that one of the little clear i guess you could call them hooks had on side broken. it is on the actual key not the whit hinge or the mac any help would be very appreciated because i really love my mac

Osarkon · Feb 8, 2009, 01:53 PM

Well you could either take it to an Apple Store and ask them to put in a replacement key, or go onto ebay, buy a replacement key and fit it yourself.

acfusion29 · Feb 8, 2009, 01:55 PM

Quote:

Originally Posted by Mr_Brightside_@

Please. Retype. In. Sentences. So. We. Understand. What. Happened.

I understood it just fine without the periods.

rimbdizz · Feb 8, 2009, 03:12 PM

nice repost. lmao. If what you were intending to do was in fact, sarcastic. As for the c key, ebay.

gamer2502 · Feb 8, 2009, 03:21 PM

Quote:

Originally Posted by rimbdizz

nice repost. lmao. If what you were intending to do was in fact, sarcastic. As for the c key, ebay.

i tried ebay and couldn't find it

JoeDRC · Feb 8, 2009, 03:51 PM

would this not be covered by applecare?

gamer2502 · Feb 8, 2009, 03:51 PM

Quote:

Originally Posted by JoeDRC

would this not be covered by applecare?

i don't know thats why i asked

JoeDRC · Feb 8, 2009, 03:53 PM

fair enough, I'm assuming it would be, this could be a lesser common issue with the alu keyboards, aside from some being slanted

SHADO · Feb 8, 2009, 04:18 PM

Take it to an Apple store. If it is a physical defect, it will be covered by Applecare or your warranty.

GUILTIE · Feb 8, 2009, 05:14 PM

My escape key popped off (lol) and I took it into the Apple Store. They said they no longer replace individual keys so they had to replace the whole top case! During the process they screwed up twice, ended up getting a new laptop for me which took forever. By the time I got my laptop back it had been 2 months. I hope you have more luck

gamer2502 · Feb 8, 2009, 06:24 PM

Quote:

Originally Posted by GUILTIE

My escape key popped off (lol) and I took it into the Apple Store. They said they no longer replace individual keys so they had to replace the whole top case! During the process they screwed up twice, ended up getting a new laptop for me which took forever. By the time I got my laptop back it had been 2 months. I hope you have more luck

i hope that doesn't happen to me

om3ga785 · Feb 8, 2009, 07:05 PM

Dude, Apple Care will take care of it. Find the nearest apple store and take it there. Thats what a warranty is for. Right?

gamer2502 · Feb 8, 2009, 08:27 PM

Quote:

Originally Posted by om3ga785

Dude, Apple Care will take care of it. Find the nearest apple store and take it there. Thats what a warranty is for. Right?

ya i guess

Mikey B · Feb 8, 2009, 08:36 PM

Quote:

Originally Posted by GUILTIE

My escape key popped off (lol) and I took it into the Apple Store. They said they no longer replace individual keys so they had to replace the whole top case! During the process they screwed up twice, ended up getting a new laptop for me which took forever. By the time I got my laptop back it had been 2 months. I hope you have more luck

OMG. That's horrible. It's great that they made it right, but 2 months?

gamer2502 · Feb 8, 2009, 08:50 PM

Quote:

Originally Posted by Mikey B

OMG. That's horrible. It's great that they made it right, but 2 months?

ya it is horrible and i hope it doesn't happen to me too

gamer2502 · Feb 9, 2009, 05:48 AM

can i fix it myself e because i really don't want to not have my macbook for a couple of weeks

cogsinister · Feb 9, 2009, 12:12 PM

Quote:

Originally Posted by Mr_Brightside_@

Please. Retype. In. Sentences. So. We. Understand. What. Happened.

I understood ok......are you a bit mental ?

HazRutter · Feb 9, 2009, 12:49 PM

Quote:

Originally Posted by gamer2502

can i fix it myself e because i really don't want to not have my macbook for a couple of weeks

Not sure, it would be a fiddly job, if I was you I'd make use of Apple Care .

yoppie · Feb 9, 2009, 12:55 PM

Take it to the Apple Store. It might be out 1-2 days at the most unless you have to mail it in (if you don't live near a store). I've had the top case replaced several times on my Core Duo MacBook and each time it only took an hour or two (Genius bar was busy). The exception was the time I went into the Apple Store really late and they kept it overnight.

You can also request that you be able to keep your MacBook until the part comes in and they're ready to repair it. It's not worth trying to do it yourself especially since it's covered under AppleCare.

GUILTIE · Feb 9, 2009, 02:26 PM

Quote:

Originally Posted by Mikey B

OMG. That's horrible. It's great that they made it right, but 2 months?

Yeah but I was pissed off to say the least. They also didn't give anything to make up for all of the trouble it was. I'm happy now though because I really love this computer, but it turned my dad off from

so when he needed a new computer he got a PC. For all the credit

gets for their good customer service it really was unbelievable. They even called to say it was ready one day and when I got there after the hour ride they said "Oh actually the new computer we ordered for you failed our quality tests, so we will have to order another." Ohh boy what a day...

gamer2502 · Feb 9, 2009, 06:18 PM

i'm going to the apple store tomorrow

gamer2502 · Feb 9, 2009, 06:49 PM

i hope they fix it if they don't I will probably buy a key and sell the macbook

gamer2502 · Feb 10, 2009, 06:42 PM

Update: I took it to the apple store today and made a appointment at the store when i got there and just browsed the mall for a 1/2 hour until it was time for my appointment then i went i there and they literally just took a key off of anther macbook and stuck it on mine so overall i am very satisfied with my experience at the apple store and will definitely be keeping my macbook btw thanks everyone for helping me decide what to do

Feb 8, 2009, 01:37 PM	#1
gamer2502 macrumors regular Join Date: Dec 2008 Location: near Pittsburgh,pa	big problem with macbook hey everyone i have a pretty big problem with my newish alu. 2.4ghz macbook. you see i was typing away today on it and the c key popped off out of no where. i thought nothing of it and just popped it back on then i hit the c key and it came off again. so i looked at the bottom and saw that one of the little clear i guess you could call them hooks had on side broken. it is on the actual key not the whit hinge or the mac any help would be very appreciated because i really love my mac __________________ 13'' aluminum macbook 2.4ghz 2gb ram 250gb 1 quad core intel pc running ubuntu and vista ultimate and 1 amd pc running windows7 ultimate beta Last edited by gamer2502; Feb 8, 2009 at 01:46 PM.
	0

Feb 8, 2009, 03:51 PM	#8
JoeDRC macrumors 6502 Join Date: Jul 2008 Location: UK	would this not be covered by applecare? __________________ Some of my graphics work
	0

Feb 8, 2009, 03:53 PM	#10
JoeDRC macrumors 6502 Join Date: Jul 2008 Location: UK	fair enough, I'm assuming it would be, this could be a lesser common issue with the alu keyboards, aside from some being slanted __________________ Some of my graphics work
	0

Feb 8, 2009, 04:18 PM	#11
SHADO macrumors 6502a Join Date: Aug 2008 Location: Beach	Take it to an Apple store. If it is a physical defect, it will be covered by Applecare or your warranty. __________________ SHADO WAS HERE Need DropBox? Let's both get some free space: http://db.tt/fgml86fY
	0

Feb 8, 2009, 07:05 PM	#14
om3ga785 macrumors member Join Date: Aug 2008 Location: Raleigh, NC	Dude, Apple Care will take care of it. Find the nearest apple store and take it there. Thats what a warranty is for. Right? __________________ -MacBook Alum. 2.4 GHz 13.3 - 8GB - 500GB -- iPod Classic 80GB Black iPhone 4 Black 16GB
	0

Feb 8, 2009, 01:53 PM	#4
Osarkon macrumors 68020 Join Date: Aug 2006 Location: Wales	Well you could either take it to an Apple Store and ask them to put in a replacement key, or go onto ebay, buy a replacement key and fit it yourself.
	0

Feb 8, 2009, 03:12 PM	#6
rimbdizz macrumors newbie Join Date: Feb 2009 Location: Salad Bowl, CA	nice repost. lmao. If what you were intending to do was in fact, sarcastic. As for the c key, ebay.
	0

Feb 8, 2009, 05:14 PM	#12
GUILTIE macrumors regular Join Date: Jan 2008 Location: Richmond, Virginia	My escape key popped off (lol) and I took it into the Apple Store. They said they no longer replace individual keys so they had to replace the whole top case! During the process they screwed up twice, ended up getting a new laptop for me which took forever. By the time I got my laptop back it had been 2 months. I hope you have more luck
	0

Feb 9, 2009, 05:48 AM	#18
gamer2502 Thread Starter macrumors regular Join Date: Dec 2008 Location: near Pittsburgh,pa	can i fix it myself e because i really don't want to not have my macbook for a couple of weeks __________________ 13'' aluminum macbook 2.4ghz 2gb ram 250gb 1 quad core intel pc running ubuntu and vista ultimate and 1 amd pc running windows7 ultimate beta
	0

Feb 9, 2009, 12:55 PM	#21
yoppie macrumors 6502a Join Date: Oct 2007	Take it to the Apple Store. It might be out 1-2 days at the most unless you have to mail it in (if you don't live near a store). I've had the top case replaced several times on my Core Duo MacBook and each time it only took an hour or two (Genius bar was busy). The exception was the time I went into the Apple Store really late and they kept it overnight. You can also request that you be able to keep your MacBook until the part comes in and they're ready to repair it. It's not worth trying to do it yourself especially since it's covered under AppleCare.
	0

Feb 9, 2009, 06:18 PM	#23
gamer2502 Thread Starter macrumors regular Join Date: Dec 2008 Location: near Pittsburgh,pa	i'm going to the apple store tomorrow __________________ 13'' aluminum macbook 2.4ghz 2gb ram 250gb 1 quad core intel pc running ubuntu and vista ultimate and 1 amd pc running windows7 ultimate beta
	0

Feb 9, 2009, 06:49 PM	#24
gamer2502 Thread Starter macrumors regular Join Date: Dec 2008 Location: near Pittsburgh,pa	i hope they fix it if they don't I will probably buy a key and sell the macbook __________________ 13'' aluminum macbook 2.4ghz 2gb ram 250gb 1 quad core intel pc running ubuntu and vista ultimate and 1 amd pc running windows7 ultimate beta
	0

Feb 10, 2009, 06:42 PM	#25
gamer2502 Thread Starter macrumors regular Join Date: Dec 2008 Location: near Pittsburgh,pa	Update: I took it to the apple store today and made a appointment at the store when i got there and just browsed the mall for a 1/2 hour until it was time for my appointment then i went i there and they literally just took a key off of anther macbook and stuck it on mine so overall i am very satisfied with my experience at the apple store and will definitely be keeping my macbook btw thanks everyone for helping me decide what to do __________________ 13'' aluminum macbook 2.4ghz 2gb ram 250gb 1 quad core intel pc running ubuntu and vista ultimate and 1 amd pc running windows7 ultimate beta
	0

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