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Old Apr 14, 2009, 01:58 AM   #1
dkh587
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$29 charge to replace earphones that are within the 1 year warranty?

I've searched and searched, and haven't found anything with my exact question or anything, so sorry if I missed it.

Well, my earphones that came with my classic that I got back in November are starting to sound like crap. I know from using my warranty before, that they'll exchange your earphones for free under warranty, so I go to the site, and go through the warranty support thing or whatever, where you enter your serial # and tell them what's wrong and what you're wanting fixed. So, I fill out everything, state what's wrong, and get to the service order, and it talks about the $29 no return penalty, which is fine, I will be sending in my headphones, and won't have to worry about being charged. I continue on and submit the order. Blindly and idiotically, I didn't read EVERYTHING, and I got charged $29 to my credit card. Is this correct? I thought the $29 was for if you didn't return the defective earphones? I'm confused and I feel like a dummy. It's late and I have ot be somewhere at 4AM, so take it easy on me! Any help is appreciated!
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Old Apr 14, 2009, 02:56 AM   #2
hexonxonx
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I would just go to the Apple store. The $29 will be returned when you return the old ones.
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Old Apr 14, 2009, 03:45 AM   #3
dkh587
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Originally Posted by hexonxonx View Post
I would just go to the Apple store. The $29 will be returned when you return the old ones.
I normally would for hardware issues with my iPod and Macbook, but it is an hour away and I can't justify that long of a trip for some headphones. As long as the $29 is refunded, that's fine. I was just a little confused, because I don't remember Apple charging the credit card the last time I used the warranty for headphone replacement.
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Old Apr 14, 2009, 04:52 AM   #4
miles01110
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You should call them. I have never been charged "in advance" for warranty returns...
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Old Apr 14, 2009, 05:43 AM   #5
ninjadex
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This is usually seen when using a debit card rather than a credit card.
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Old Apr 14, 2009, 07:15 AM   #6
bozz2006
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sounds weird. I think it's a screw-up. call 1800-MY-APPLE
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Old Apr 14, 2009, 10:00 AM   #7
applelvr22
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Definitely call. Don't go to your Apple Store, I don't think they have access to the system to be able to refund your credit card.
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Old Apr 14, 2009, 10:10 AM   #8
sbking
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Are you actually paying 30 bucks to repair the BUNDLED apple earphones?
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Old Apr 14, 2009, 10:14 AM   #9
aristobrat
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Quote:
Originally Posted by ninjadex View Post
This is usually seen when using a debit card rather than a credit card.
True. Some banks will show a pre-auth as an actual charge when using a debit card. After a few days, it drops off (per the banks policy).

dkh587, any chance you used a debit card this time?
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Old Apr 15, 2009, 12:03 AM   #10
dkh587
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Quote:
Originally Posted by miles01110 View Post
You should call them. I have never been charged "in advance" for warranty returns...
According to 2 different Apple reps, that is what happened. It is a "hold" and once the defective headphones are returned, then it is removed.

Quote:
Originally Posted by ninjadex View Post
This is usually seen when using a debit card rather than a credit card.
I used my Mastercard. A real one, not a debit mastercard.


Quote:
Originally Posted by aristobrat View Post
True. Some banks will show a pre-auth as an actual charge when using a debit card. After a few days, it drops off (per the banks policy).

dkh587, any chance you used a debit card this time?
Mastercard.
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Old Apr 15, 2009, 01:25 AM   #11
alphaod
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The $29 is a hold, so they know you have the money. Otherwise I wouldn't worry about it.
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Old Apr 16, 2009, 10:38 PM   #12
lilkoolaidman
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If you get ur money back, just by a pair of Sennheiser CX300s don't bother with the free earbuds(which are $30 otherwise). <wait, that might be what the charge is see if they send you new earbuds, if not get the CX300s they're also $30 and far better.
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