How to cancel ATT pre-order?

macintosh.apple · Jun 12, 2009, 09:58 PM

Hi, I placed a pre-order on the 3G S, but I have recently decided to wait to upgrade. Is there a way I can cancel my pre-order?

.Andy · Jun 12, 2009, 09:59 PM

You could ring them. Alternatively leave it to me I'll chase it up for you.

AmpCoder · Jun 12, 2009, 10:00 PM

If you pre-ordered in a store, you will probably have to go back to that store with your receipt to cancel it. If you pre-ordered it online or over the phone, I would give AT&T sales a call to cancel it.

JoelMarcey · Jun 12, 2009, 10:05 PM

I know there is no way to do it online. I have heard that AT&T frowned on canceling orders, so many people refuse delivery.

Has anyone had success canceling an order over the phone with a rep?

Applejuiced · Jun 12, 2009, 10:08 PM

I thought that if you didnt go pick it up within 7 days they just sell it to someone else and refund your purchase.
Not 100% though

yakkonvazn · Jun 12, 2009, 11:02 PM

it actually tells you online. I think you refuse it upon delivery or accept it and not activate it then return it. That's the only way, you can't do it before. You have to wait til you get it.

nioted · Jun 13, 2009, 01:10 AM

Quote:

Originally Posted by macintosh.apple

Hi, I placed a pre-order on the 3G S, but I have recently decided to wait to upgrade. Is there a way I can cancel my pre-order?

If you preordered it in a brick and mortar AT&T store, you have to wait until it actually ships to the store to cancel the order. That's what the rep said when I placed my order. Not sure how it works online though.

Blackforge · Jun 13, 2009, 01:25 AM

I decided to cancel my online pre-order and do in-store instead of delivery (luckily not too many pre-orders at the particular AT&T store I went to), as I figured I would be more likely to get one on the release date.

All I had to do in my case was dial the Premier 800 number and cancel the order. They didn't give me any issues or say they couldn't do it. I received a cancellation e-mail within 15 minutes. Of course my initial order was on the 10th, so maybe that fit within the cancellation window, or Premier doesn't mess around..

Jun 12, 2009, 09:58 PM	#1
macintosh.apple macrumors 6502 Join Date: May 2008	How to cancel ATT pre-order? Hi, I placed a pre-order on the 3G S, but I have recently decided to wait to upgrade. Is there a way I can cancel my pre-order?
	0

Jun 12, 2009, 09:59 PM	#2
.Andy macrumors 68030 Join Date: Jul 2004 Location: The Mergui Archipelago	You could ring them. Alternatively leave it to me I'll chase it up for you. __________________ Each man's death diminishes me, for I am involved in mankind. Therefore, send not to know for whom the bell tolls, it tolls for thee.
	0

Jun 12, 2009, 10:05 PM	#4
JoelMarcey macrumors 6502 Join Date: Jun 2009 Location: Northern California	I know there is no way to do it online. I have heard that AT&T frowned on canceling orders, so many people refuse delivery. Has anyone had success canceling an order over the phone with a rep? __________________ iMac 27" i5 w/ 12GB RAM; 13" MBA (2010); iPhone 5 32GB Black; First Gen 16GB WiFi iPad; Apple TV 2nd Gen; A Couple of 2nd gen iPod shuffles;
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Jun 12, 2009, 10:00 PM	#3
AmpCoder macrumors 6502 Join Date: Mar 2007	If you pre-ordered in a store, you will probably have to go back to that store with your receipt to cancel it. If you pre-ordered it online or over the phone, I would give AT&T sales a call to cancel it.
	0

Jun 12, 2009, 10:08 PM	#5
Applejuiced macrumors Demi-God Join Date: Apr 2008 Location: At the iPhone hacks section.	I thought that if you didnt go pick it up within 7 days they just sell it to someone else and refund your purchase. Not 100% though
	0

Jun 12, 2009, 11:02 PM	#6
yakkonvazn macrumors member Join Date: Jun 2009	it actually tells you online. I think you refuse it upon delivery or accept it and not activate it then return it. That's the only way, you can't do it before. You have to wait til you get it.
	0

Jun 13, 2009, 01:25 AM	#8
Blackforge macrumors regular Join Date: Mar 2008	I decided to cancel my online pre-order and do in-store instead of delivery (luckily not too many pre-orders at the particular AT&T store I went to), as I figured I would be more likely to get one on the release date. All I had to do in my case was dial the Premier 800 number and cancel the order. They didn't give me any issues or say they couldn't do it. I received a cancellation e-mail within 15 minutes. Of course my initial order was on the 10th, so maybe that fit within the cancellation window, or Premier doesn't mess around..
	0