tried to exchange UMB for MBP got $250.00 instead

ikos · Jun 14, 2009, 06:07 PM

today my wife and I went to the apple store to buy her a new 13" MBP, I had purchased mine a month prior when it was a MacBook. so I asked the manager if I could replace mine for the new MBP, she said she could not do that ( I though it was worth a shot! ) but was willing to adjust my receipt with a refund of $250, apparently my Macbook is now worth $1499 and I paid $1749 so at least I walked out of the store with $250!

BTW I'm in Toronto, Canada thats why the prices are higher.

molala · Jun 14, 2009, 06:39 PM

Thanks and well done for trying. If you are happy with your MacBook anyway, the $250 back is probably a better deal. That's a good Apple story - it's little things like this that keep customers loyal.

HLdan · Jun 14, 2009, 06:49 PM

Hmm, that's interesting. I guess Apple just doesn't want the Macbook back in their possession. If they were willing to give $250 credit back I can't see why they wouldn't just charge the OP a restocking fee and let him exchange his computer?

unixufan · Jun 14, 2009, 07:20 PM

Quote:

Originally Posted by ikos

today my wife and I went to the apple store to buy her a new 13" MBP, I had purchased mine a month prior when it was a MacBook. so I asked the manager if I could replace mine for the new MBP, she said she could not do that ( I though it was worth a shot! ) but was willing to adjust my receipt with a refund of $250, apparently my Macbook is now worth $1499 and I paid $1749 so at least I walked out of the store with $250!

BTW I'm in Toronto, Canada thats why the prices are higher.

not bad. I'm in the same situation as you were, the only diff is I bought mine at apple.ca about two weeks ago. So, I'm not sure apple store would be willing to deal with macbook ordered online. btw, did you pay for the restocking fee? I'm in Toronto too, the closest apple store is Eaton Center, which person did talk to ?

swingerofbirch · Jun 14, 2009, 07:31 PM

Quote:

Originally Posted by HLdan

Hmm, that's interesting. I guess Apple just doesn't want the Macbook back in their possession. If they were willing to give $250 credit back I can't see why they wouldn't just charge the OP a restocking fee and let him exchange his computer?

It's cheaper than certifying the computer to sell as a refurb. I think. Maybe. I make stuff up sometimes when it feels right.

ikos · Jun 14, 2009, 07:46 PM

Quote:

Originally Posted by unixufan

not bad. I'm in the same situation as you were, the only diff is I bought mine at apple.ca about two weeks ago. So, I'm not sure apple store would be willing to deal with macbook ordered online. btw, did you pay for the restocking fee? I'm in Toronto too, the closest apple store is Eaton Center, which person did talk to ?

no restocking fee, did not return computer.

yoyomaster · Jun 14, 2009, 08:00 PM

Sounds like a good deal if you don't really care that you did not get a new macbook pro.

student_trap · Jun 14, 2009, 08:05 PM

great news, hopefully more people will have as much luck, it's always annoying when you pay a lot for something that is so quickly outdated!

ikos · Jun 14, 2009, 09:41 PM

Quote:

Originally Posted by student_trap

great news, hopefully more people will have as much luck, it's always annoying when you pay a lot for something that is so quickly outdated!

come on man I wouldn't say it's outdated, it's still a great MacBook!

Zafeer · Jun 15, 2009, 11:44 PM

I hope they will do the same for me!

Jun 14, 2009, 06:07 PM	#1
ikos macrumors regular Join Date: Jun 2009 Location: Toronto, Ontario	tried to exchange UMB for MBP got $250.00 instead today my wife and I went to the apple store to buy her a new 13" MBP, I had purchased mine a month prior when it was a MacBook. so I asked the manager if I could replace mine for the new MBP, she said she could not do that ( I though it was worth a shot! ) but was willing to adjust my receipt with a refund of $250, apparently my Macbook is now worth $1499 and I paid $1749 so at least I walked out of the store with $250! BTW I'm in Toronto, Canada thats why the prices are higher. __________________ 27" iMac Quad Core i7,1TB HD, 8GB RamMacBook Pro 13.3" 2.26GHz 4GB Ram. Airport Express. iPhone 4s white.
	0

Jun 14, 2009, 08:05 PM	#8
student_trap macrumors 68000 Join Date: Mar 2005 Location: 'Ol Smokey, UK	great news, hopefully more people will have as much luck, it's always annoying when you pay a lot for something that is so quickly outdated! __________________ Mac Pro 2.8 Octo and macbook 2.13 Too many iPods Too few ears
	0

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Jun 14, 2009, 06:39 PM	#2
molala macrumors 6502a Join Date: Oct 2008 Location: Cambridge, UK	Thanks and well done for trying. If you are happy with your MacBook anyway, the $250 back is probably a better deal. That's a good Apple story - it's little things like this that keep customers loyal.
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Jun 14, 2009, 06:49 PM	#3
HLdan Banned Join Date: Aug 2007	Hmm, that's interesting. I guess Apple just doesn't want the Macbook back in their possession. If they were willing to give $250 credit back I can't see why they wouldn't just charge the OP a restocking fee and let him exchange his computer?
	0

Jun 14, 2009, 08:00 PM	#7
yoyomaster macrumors regular Join Date: Apr 2009	Sounds like a good deal if you don't really care that you did not get a new macbook pro.
	0

Jun 15, 2009, 11:44 PM	#10
Zafeer macrumors newbie Join Date: Nov 2008	I hope they will do the same for me!
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