Help Finder

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GiantsFan

macrumors member

Original poster

• Jun 10, 2004

• #1

my help finder doesnt work anymore. i think after the june 7 update or after yesterdays iTunes update. anyone else have this problem?

 

MacsRgr8

macrumors G3

• Jun 10, 2004

• #2

Do you mean the "Help" application in the Finder?

Maybe deleting the prefs could work:
com.apple.help.plist
com.apple.helpui.plist
com.apple.helpviewer.plist

(in <yourhome>/Library/Preferences/)

 

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GiantsFan

macrumors member

Original poster

• Jun 10, 2004

• #3

ops. i meant the help viewer. i deleted those things. still won't work. like, i'd type the simplest thing in that should return results (ie, print) and nothing shows up.

 

HexMonkey

Administrator emeritus

• Jun 10, 2004

• #4

Try deleting the Help Viewer cache folder located at Home/Library/Caches/com.apple.helpui/. Deleting this folder and the files that MacsRgr8 listed has fixed all Help Viewer problems that I have seen.

 

micvog

macrumors 6502

• Jun 11, 2004

• #5

GiantsFan -

I have the same problem... just noticed it and came here looking for help. Thanks for starting the thread.

I repaired permissions, ran the three CRON jobs in terminal and deleted the Help plist... none of which worked.

HexMonkey said:

Try deleting the Help Viewer cache folder located at Home/Library/Caches/com.apple.helpui/. Deleting this folder and the files that MacsRgr8 listed has fixed all Help Viewer problems that I have seen.

Click to expand...

Thanks HexMonkey! Deleting the folder cleared up the problem.

 

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GiantsFan

macrumors member

Original poster

• Jun 11, 2004

• #6

np. thanks hexmonkey, deleting the cache made it work. hmm, do you know why that happens? just curious to try to avoid in the future.