How many dead pixels must one have to get a replacement?

Rezet

macrumors 6502a

Original poster

• Aug 6, 2004

• #1

Hey guys,
How many dead pixels do you have to have on new lcd for apple to replace it (appx.)?

 

janey

macrumors 603

• Aug 6, 2004

• #2

how many you got? if its one or two, no replacement...but if its a big cluster or a whole bunch then apple will replace it.

 

Macmaniac

macrumors 68040

• Aug 6, 2004

• #3

Probably around 4 or 5 you can make a good case, however 1-2 Apple will not do anything about it, a big cluster or a line will warrant a repair.

 

Elan0204

macrumors 65816

• Aug 6, 2004

• #4

I think the number is eight if the pixels are spread out. If they are very close together then the number is lower.

 

SolidGun

macrumors 6502

• Aug 6, 2004

• #5

How new is it?
My problem was that there was a live pixel in the middle of the screen, but I had purchased it only 2 hours prior to noticing. The policy is that you can't get the exchange unless you have more, but the manager granted me the exchange since it was a recent purchase and it was in the middle of the screen. (This was at an Apple store BTW)

 

crees!

Suspended

• Aug 6, 2004

• #6

Elan0204 said:

I think the number is eight if the pixels are spread out. If they are very close together then the number is lower.

Click to expand...

If I remember from the official repair document that was obtained a while ago 7 or 8 was the number.

 

Rezet

macrumors 6502a

Original poster

• Aug 7, 2004

• #7

crees! said:

If I remember from the official repair document that was obtained a while ago 7 or 8 was the number.

Click to expand...

Ok got the answer. It really is 7 or 8.

 

Sun Baked

macrumors G5

• Aug 7, 2004

• #8

It varies depending on the display, some are more, some are less than this old one.

3. The number of acceptable pixel anomalies for this system is:

Acceptable Number of Subpixel Anomalies

Bright Up to 3
Dark Up to 5
Combination Up to 7

4. If the number of subpixel anomalies exceeds the acceptable number listed in the above chart, replace the display panel assembly.

Replace

Bright 4 or more
Dark 6 or more
Combination 8 or more

Click to expand...

 

wdlove

macrumors P6

• Aug 8, 2004

• #9

Best idea if a person has several pixel problems then take the display into your local Apple Store or Apple reseller. I would imagine it's all in how you approach the problem. A positive pleasant attitude will always be better received.