App Expired and wants me to buy the app again.

seattle · Dec 28, 2009, 10:14 PM

My wife has an App (Wine Enthusiast Guide) and today it popped up with a dialog box that told her that the wine guide expired and to please visit the iTunes store to update to the latest version. When I checked to make sure it did not just need an update and it told me all apps are up to date. I check and she had purchased the app in July for $4.99 so it was not a light or trial version. The apps is not useless since it just shows the dialog box and then closes the app and she has wine lists and data that she cannot get to. Does anyone else have this app or know of any other app that has expired?

cmaier · Dec 28, 2009, 10:16 PM

Quote:

Originally Posted by seattle

My wife has an App (Wine Enthusiast Guide) and today it popped up with a dialog box that told her that the wine guide expired and to please visit the iTunes store to update to the latest version. When I checked to make sure it did not just need an update and it told me all apps are up to date. I check and she had purchased the app in July for $4.99 so it was not a light or trial version. The apps is not useless since it just shows the dialog box and then closes the app and she has wine lists and data that she cannot get to. Does anyone else have this app or know of any other app that has expired?

The NY Times Crossword puzzle app pulled a similar trick. Lots of people bought it thinking it would work forever, but after a certain date it stopped fetching new puzzles off the web (and, in some cases, old puzzles stopped working).

return7 · Dec 28, 2009, 10:17 PM

Quote:

Originally Posted by seattle

My wife has an App (Wine Enthusiast Guide) and today it popped up with a dialog box that told her that the wine guide expired and to please visit the iTunes store to update to the latest version. When I checked to make sure it did not just need an update and it told me all apps are up to date. I check and she had purchased the app in July for $4.99 so it was not a light or trial version. The apps is not useless since it just shows the dialog box and then closes the app and she has wine lists and data that she cannot get to. Does anyone else have this app or know of any other app that has expired?

As far as I know is against Apple's TOS for apps on the store. I would start by contacting the developer to see what's going on. Surely there's some sane explanation (i.e. it's some sort of mistake).

cmaier · Dec 28, 2009, 10:18 PM

Quote:

Originally Posted by return7

As far as I know is against Apple's TOS for apps on the store. I would start by contacting the developer to see what's going on. Surely there's some sane explanation (i.e. it's some sort of mistake).

Apps can "expire" in the sense that they stop getting updates (including data updates) after some period of time.

seattle · Dec 28, 2009, 10:20 PM

Quote:

Originally Posted by cmaier

Apps can "expire" in the sense that they stop getting updates (including data updates) after some period of time.

That would be fine with me as long as the app would still work with old data but this app is disabled and cannot be used.

cmaier · Dec 28, 2009, 10:30 PM

Well, I just looked at the description on itunes, and there is nothing about the purchase being time-limited.

If I were you I'd definitely contact Apple and demand a refund.

seattle · Dec 28, 2009, 11:08 PM

Quote:

Originally Posted by cmaier

Well, I just looked at the description on itunes, and there is nothing about the purchase being time-limited.

If I were you I'd definitely contact Apple and demand a refund.

I might have to do that. I think I will wait a few days incase it was an error made by the developer.

seattle · Dec 29, 2009, 02:01 PM

Looks like they fixed the problem since I was able to update the app without having to pay again.

return7 · Dec 29, 2009, 05:37 PM

Quote:

Originally Posted by cmaier

Apps can "expire" in the sense that they stop getting updates (including data updates) after some period of time.

Right but time bombed apps that intentionally stop working after some trial period aren't allowed.

bozzykid · Dec 29, 2009, 08:39 PM

Quote:

Originally Posted by return7

Right but time bombed apps that intentionally stop working after some trial period aren't allowed.

They are if they allow in-app purchases so you can purchase more time for the app to function. The networked GPS apps do this.

return7 · Dec 29, 2009, 08:43 PM

Quote:

Originally Posted by bozzykid

They are if they allow in-app purchases so you can purchase more time for the app to function. The networked GPS apps do this.

yep that's true

Dec 28, 2009, 10:14 PM	#1
seattle macrumors 6502 Join Date: May 2007	App Expired and wants me to buy the app again. My wife has an App (Wine Enthusiast Guide) and today it popped up with a dialog box that told her that the wine guide expired and to please visit the iTunes store to update to the latest version. When I checked to make sure it did not just need an update and it told me all apps are up to date. I check and she had purchased the app in July for $4.99 so it was not a light or trial version. The apps is not useless since it just shows the dialog box and then closes the app and she has wine lists and data that she cannot get to. Does anyone else have this app or know of any other app that has expired?
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Dec 28, 2009, 10:30 PM	#6
cmaier macrumors 601 Join Date: Jul 2007 Location: California	Well, I just looked at the description on itunes, and there is nothing about the purchase being time-limited. If I were you I'd definitely contact Apple and demand a refund.
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Dec 29, 2009, 02:01 PM	#8
seattle Thread Starter macrumors 6502 Join Date: May 2007	Looks like they fixed the problem since I was able to update the app without having to pay again.
	0


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