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AppleCare Repair

upperblue79

upperblue79

macrumors regular
Original poster
My 12" pb one day decided to act like the battery wasn't there anymore, I can't use it unless it is plugged to the wall, and when it is plugged in it shows an x where the battery indicater should be, so I called a couple friends with 12" pb's and tried their batteries and the same thing happened, so I called applecare and sent my pb to apple over the weekend and I get it back today with this response "Our analysis has determined that although your battery no longer has the capacity to function at a level necessary for the operation of your unit, it is not defective. I called them back to remind them that it is my pb and not my battery and was then instructed to purchase a new battery.
 
upperblue79 said:
My 12" pb one day decided to act like the battery wasn't there anymore, I can't use it unless it is plugged to the wall, and when it is plugged in it shows an x where the battery indicater should be, so I called a couple friends with 12" pb's and tried their batteries and the same thing happened, so I called applecare and sent my pb to apple over the weekend and I get it back today with this response "Our analysis has determined that although your battery no longer has the capacity to function at a level necessary for the operation of your unit, it is not defective. I called them back to remind them that it is my pb and not my battery and was then instructed to purchase a new battery.
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Apple is telling you that your battery is old. When it is too old to keep a charge, you have to buy a new one. It would seem that normal aging and wear and tear are not covered under warranty.
 
apple store genius desk?

i'd say if possible- bring it in?
or just call apple back and remind them that u sent it in b/c ur computer didn't work- not b/c of the battery

did u try ur battery in someone elses machine?
(i know u said u tried other batteries in your machine)

else does the machine work well?

try re-setting the power management unit?
this seems to be apple's favorite thing to tell people to do-- if something is acting fishy...
 
gallagb said:
i'd say if possible- bring it in?
or just call apple back and remind them that u sent it in b/c ur computer didn't work- not b/c of the battery
Click to expand...

I called back and asked for a supervisor and she was shocked that nothing on my computer was done, and told me that I was correct in that my compuer does need to be repaired since it is not seeing a battery.
 
MisterMe said:
Apple is telling you that your battery is old. When it is too old to keep a charge, you have to buy a new one. It would seem that normal aging and wear and tear are not covered under warranty.
Click to expand...

Actaully, I had a battery that was not keeping a proper charge last month and called apple and they promply sent me a new one which is the one giving me problems now, so they do send out batteries.
 
upperblue79 said:
I called back and asked for a supervisor and she was shocked that nothing on my computer was done, and told me that I was correct in that my compuer does need to be repaired since it is not seeing a battery.
Click to expand...

So you have to send your PB back again? Do you get anything free for their screw up, besides a battery?
 
Natalia81 said:
Do you get anything free for their screw up, besides a battery?
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Naturally he will receive 1000 free iPod minis, 22,000 free songs on iTunes, and a gold plated house servant for his inconvenience. It's standard practice.
 
Horrortaxi said:
Naturally he will receive 1000 free iPod minis, 22,000 free songs on iTunes, and a gold plated house servant for his inconvenience. It's standard practice.
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Could we trade the gold plated servant in for one with a Coppertone tan and silicone enhanced body instead?
 
Natalia81 said:
So you have to send your PB back again? Do you get anything free for their screw up, besides a battery?
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Maybe they can just fix it by keeping my broken 12" 800 mhz combo drive and sending me a working 15" 1.5 ghz superdrive, I mean, they wouldn't have to do the repairs at that point, correct? I'm looking out for the welfare of apple, they can save money. LOL (and I know it would cost more to exchange it out, I was just kidding.)
 
Sun Baked said:
Could we trade the gold plated servant in for one with a Coppertone tan and silicone enhanced body instead?
Click to expand...
Sure, whatever you want. That's how you get rated #1 in customer service.
 
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