Go Back   MacRumors Forums > iPhone, iPod and iPad > iPad

Reply
 
Thread Tools Search this Thread Display Modes
Old May 20, 2010, 01:24 PM   #1
Dapper
macrumors member
 
Join Date: Apr 2010
Unhappy Qwest xxxx@q.com email problem with iPad

I have email hosted through Qwest, they use pop3 server and designate their email as xxxx@q.com. My problem is I can receive mail but not cannot send email. I receive a message that states the sending address is not valid. This only happens on the iPad imbedded mail program. The genius personnel LOL at the apple store were confounded, any constructive thoughts would be appreciated.
Dapper is offline   0 Reply With Quote
Old May 20, 2010, 01:40 PM   #2
adster
macrumors regular
 
Join Date: Aug 2008
According to this PDF:
http://www.qwest.com/internethelp/em...il_tb_qcom.pdf

The outgoing mail server should be: smtp.live.com

Maybe the server settings aren't correct? Just a thought. Goodluck!
adster is offline   0 Reply With Quote
Old May 20, 2010, 01:59 PM   #3
Dapper
Thread Starter
macrumors member
 
Join Date: Apr 2010
Quote:
Originally Posted by adster View Post
According to this PDF:
http://www.qwest.com/internethelp/em...il_tb_qcom.pdf

The outgoing mail server should be: smtp.live.com

Maybe the server settings aren't correct? Just a thought. Goodluck!
This has been checked and verified, so the problem is something other than the outgoing server. Thank you for your response, anyone else?
Dapper is offline   0 Reply With Quote
Old May 20, 2010, 05:44 PM   #4
WytRaven
macrumors 6502
 
Join Date: Mar 2009
Location: Orbiting Mercury
Quote:
Originally Posted by Dapper View Post
This has been checked and verified, so the problem is something other than the outgoing server. Thank you for your response, anyone else?
This may not be related to your problem but some ISPs do not allow you to use sendmail servers (SMTP) that are not their own (an attempt to kerb spam I believe).

Example: I have my own server which my extended family use for their email amongst other things. My parents use Internode for their internet services. The cannot use my SMTP server at all because Internode blocks it. They must use Internodes SMTP sever instead. I, on the other hand, am with iiNet and I can use my SMTP server just fine.

Perhaps check with your ISP on this?
__________________
"Oh what are we gonna do? We are Apple Nuts. All we need is caramel and a stick." - Dammit Cubs 2010
WytRaven is offline   0 Reply With Quote
Old May 20, 2010, 07:17 PM   #5
Dapper
Thread Starter
macrumors member
 
Join Date: Apr 2010
Quote:
Originally Posted by WytRaven View Post
This may not be related to your problem but some ISPs do not allow you to use sendmail servers (SMTP) that are not their own (an attempt to kerb spam I believe).

Example: I have my own server which my extended family use for their email amongst other things. My parents use Internode for their internet services. The cannot use my SMTP server at all because Internode blocks it. They must use Internodes SMTP sever instead. I, on the other hand, am with iiNet and I can use my SMTP server just fine.

Perhaps check with your ISP on this?
I use smtp on my PC so it is not the use of the server, however I can manipulate the options to include using TLS and setting the ports which I cannot do on the iPad. It is kind of a pain that I can use other email programs (web) within the iPad but not the default program.
Dapper is offline   0 Reply With Quote
Old May 21, 2010, 11:16 AM   #6
CenturyLink
Registered User
 
Join Date: Oct 2009
Mac iPad and SMTP woes...

Hey Dapper

[QUOTE=Dapper;9939180]I have email hosted through Qwest, they use pop3 server and designate their email as xxxx@q.com. My problem is I can receive mail but not cannot send email. I receive a message that states the sending address is not valid. This only happens on the iPad imbedded mail program. QUOTE]

Just spoke with one of my super techs, John, he believes the following may hlep.

Currently q.com SMTP outgoing email is set to port 25. Some and most carriers block port 25. You can call Qwest and ask them to remove a port 25 blocks on your account but if you are at a coffee shop they probably with have blocked your outgoing mail via port 25 blocks to prevent spam. Also, your outgoing mail server requires SSL. Here is the link from Qwest on Mac mail set up. http://www.qwest.com/internethelp/em...l_mac_qcom.pdf

If you have any issues with this, or would like some direct assistance, please email me directly at TalkToUs@qwest.com with my name in the subject line. For speedier service please include your name and Qwest billing number with a good contact number other than the biiling.

Rich Lilya
Mgr, Talk To Qwest Team
CenturyLink is offline   0 Reply With Quote
Old May 26, 2010, 05:32 PM   #7
Dapper
Thread Starter
macrumors member
 
Join Date: Apr 2010
Thumbs down

[QUOTE=TalkToQwest;9944603]Hey Dapper

Quote:
Originally Posted by Dapper View Post
I have email hosted through Qwest, they use pop3 server and designate their email as xxxx@q.com. My problem is I can receive mail but not cannot send email. I receive a message that states the sending address is not valid. This only happens on the iPad imbedded mail program. QUOTE]

Just spoke with one of my super techs, John, he believes the following may hlep.

Currently q.com SMTP outgoing email is set to port 25. Some and most carriers block port 25. You can call Qwest and ask them to remove a port 25 blocks on your account but if you are at a coffee shop they probably with have blocked your outgoing mail via port 25 blocks to prevent spam. Also, your outgoing mail server requires SSL. Here is the link from Qwest on Mac mail set up. http://www.qwest.com/internethelp/em...l_mac_qcom.pdf

If you have any issues with this, or would like some direct assistance, please email me directly at TalkToUs@qwest.com with my name in the subject line. For speedier service please include your name and Qwest billing number with a good contact number other than the biiling.

Rich Lilya
Mgr, Talk To Qwest Team
It seems that this is a problem inherent to my iPad notice I mention " My Ipad" because my email works fine with any other application or any other equipment I choose to send and receive email. I typically use " my iPad" on my home network which is qwest and when at star bucks I connect to my qwest network now I realize I may seem a little dense but the problem does not happen on any other device than my iPad which is why I posted in the forum to begin with. Any assistance will be appreciated if it helps with " my ipads" inability to send a q.com email address. Thanks!
Dapper is offline   0 Reply With Quote
Old Jun 3, 2010, 06:55 PM   #8
Dapper
Thread Starter
macrumors member
 
Join Date: Apr 2010
Hopefully the update to the os will include a better mail program where you can input advanced features, thank goodness for gmail, hotmail etc. Yes it is a pain but what else can you do?

Last edited by Dapper; Jun 3, 2010 at 07:13 PM.
Dapper is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPad

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPad Mini: Email problem on IPad BASRPH iPad 1 Mar 31, 2013 12:53 AM
Problem entering email addresses on websites using Ipad mini liscoole iPad Tips, Help and Troubleshooting 5 Feb 25, 2013 07:27 AM
Problem Yahoo email on my new ipad not showing my name determined09 iPad Tips, Help and Troubleshooting 1 Sep 16, 2012 04:59 PM
iPad and sbcglobal.net email problem fastmax iPad Tips, Help and Troubleshooting 1 Sep 11, 2012 12:32 AM

Forum Jump

All times are GMT -5. The time now is 03:44 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC