iPod iTMS refund!?!

[treblah]

I pre-ordered an album a month ago and when it was finally available one of the 'bonus pre-order songs' did not download. So I sent Apple a short message asking if my download did not complete or if that song was dropped by the artist/label. I really didn't expect anything to come of it.

Month and a half later I get an apology from iTMS plus a $9.99 credit to my account. Totally unexpected but it really made my day.

Anyone else ever have this happen to them?

 

[Phatpat]

Nope. Where'd you send the message to?

 

[Kernow]

Yup - downloaded 'Some Cities' by Doves and the first two tracks were corrupted. I emailed them and got the refund back within the week. Like you I was really surprised that it worked, but it's a good thing that they do respond in this way. I subsequently found out that the masters supplied by the record company were corrupted, and everyone who downloaded on the first day of release got the dodgy versions.

As I recall, there is an iTMS feedback page with a box you can use for emailing them. Didn't believe it would work before I tried, but was happy to be proved wrong.

 

[treblah]

Nope. Where'd you send the message to?

Used the form at the bottom of this page.