27" iMac Black Dot of Death

Discussion in 'iMac' started by crovali, Dec 13, 2012.

  1. macrumors member

    Joined:
    Oct 16, 2011
    #1
    My BTO 27" iMac came today. This is my first Apple computer and I'm loving everything about it. I inspected the screen and it looks perfect; no yellowing, no dead pixels. This is one problem though... there's a black dot on the front of the computer to the left of the apple logo. I cant stand it. Every time I look at my computer I see this dot staring back at me. Taunting me. Should I bring it in to an apple store and swap it out for a new model?
    [​IMG]
     
  2. macrumors 603

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #2
    Clearly a stuck pixel for the 21st Century.

    Perhaps a silly question, but is it actually a defect, or just a piece of gunk that can be scraped off?
     
  3. thread starter macrumors member

    Joined:
    Oct 16, 2011
    #3
    It is a defect. It cannot be cleaned off. It's permanent.

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    here is another pic [​IMG]
     
  4. macrumors member

    Joined:
    Oct 18, 2012
    Location:
    Netherlands
    #4
    Most deff swap it for a new one. You paid big cash for this product so expect it to be 100% ok. Apple will be happy to swap anyways
     
  5. macrumors member

    Joined:
    Nov 11, 2011
    #5
    I said the same thing in another post but call it in and you'll likely get an Apple store credit. The other poster got $150. It's very unlikely that whatever caused the dot will effect your machine (who knows though?) but Apple needs to know of these defects so they can see if it's an aberration or endemic and track down the factory/team responsable and fix the problem.
     
  6. macrumors regular

    Joined:
    Aug 27, 2008
    Location:
    SoCal
    #6
    Oh god. I've heard about this black dot. Be careful. Most likely a fried flux capaciter transistor on the inside. U probably won't have any problems until it runs past it's warranty.
     
  7. macrumors 6502

    Joined:
    Nov 29, 2009
    #7
    'Tis but a beauty spot!

    Seriously though, get it swapped.
     
  8. macrumors 68020

    niuniu

    Joined:
    Mar 29, 2009
    Location:
    A man of the people. The right sort of people.
    #8
    Sugar might work on it. Need to know what that silver coat is made from first though, is it silver paint like the first gen Intel Powerbooks/MBPs or just plain metal like the current MBPs?
     
  9. macrumors 603

    Michaelgtrusa

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    Everywhere And Nowhere
  10. macrumors 603

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #10
    That was for an etching issue, not a black ... thing.

    I agree, I'd take it back. Otherwise you'd have to stare at that thing for years.
     
  11. macrumors member

    Joined:
    Jan 17, 2011
    Location:
    Quebec
    #11
    Damn, that would annoy me so much. I'd definitely bring it in to the Apple Store
     
  12. macrumors regular

    Joined:
    Mar 11, 2012
    Location:
    Canada
    #12
    only drawback of taking it back is that this machine is perfect and byswapping it, you are risking receiving one with a defect
     
  13. macrumors 68020

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #13
    I'm amazed at the vanity if people would return a computer because of *that*.. Oh well..
     
  14. thread starter macrumors member

    Joined:
    Oct 16, 2011
    #14
    exactly...le sigh

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    If I'm paying 2.7k for a computer I demand perfection!
     
  15. macrumors 68000

    53x12

    Joined:
    Feb 16, 2009
    #15
    Why not?
     
  16. macrumors 6502a

    Johnf1285

    Joined:
    Dec 25, 2010
    Location:
    New Jersey
    #16
    I agree. I bet if you explain your situation to Apple, they'll ship out a new one and work it where you'll have to give the old one to the delivery person before you receive the new one. Essentially you're looking at minimal downtime. Hope this situation works out for you.
     
  17. macrumors 6502a

    Joined:
    Sep 25, 2003
    #17
    I would say don't swap it. It's VERY tiny, and shows Apple's quality standards if that's what you notice. But, I'm not you - to me, it's not functional, it's not major, and it's not in the screen itself.
     
  18. macrumors 68040

    xgman

    Joined:
    Aug 6, 2007
  19. thread starter macrumors member

    Joined:
    Oct 16, 2011
    #19
    If the dot was off to the side somewhere or on the back I wouldn't mind but this is dead center. It's very noticeable. I'll call apple up and see what we can work out.
     
  20. macrumors 6502a

    Joined:
    Jul 19, 2006
    #20
    Use one of the Apple stickers included in the box to cover it up. Really, the people considering taking back a $2-3k machine because of a cosmetic blemish 1mm in size. First world problems I guess. Lets see how these people deal with the US government turning us into a third world country!
     
  21. macrumors regular

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    Oct 28, 2012
  22. macrumors 6502

    Joined:
    Apr 30, 2012
    #22
    Or you could become one of those people who puts post-its everywhere! :D
     
  23. macrumors 68000

    53x12

    Joined:
    Feb 16, 2009
    #23
    It is new. Would you say the something about a new Honda or Toyota you are picking up at the dealership? "I don't mind that dent and scratch. It is only a $25k car after all. First world problems."
     
  24. macrumors 6502a

    Joined:
    Jul 19, 2006
    #24
    I was thinking that after I posted. I have a silver paint Sharpie that would do it.
     
  25. macrumors 6502a

    Joined:
    Jul 19, 2006
    #25
    Not really the same thing. At the dealership, it's your responsibility to look over the car you are buying. Hopefully take a test drive in it. Make sure it is to your satisfaction. With this computer, if mine shows up that way, I might report it, as others have suggested, so that Apple can track quality control issues. However, for a blemish that small, no, I wouldn't ask for, or accept a discount. I feel the same way about the minor scratch that was posted earlier. It was on the back, where it would likely rarely, if ever be seen. It has no impact on the function of the computer.

    Besides, with cars, you are supposed to haggle over the price. Last I heard, only Saturns, now discontinued, had a no haggle price structure. For a car with a minor dent, I'd have them knock of a grand. After all, it's the car buyer's job to get as close to invoice pricing as possible, and the salesman's job to screw you as much as they can while still getting you to buy the car.
     

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