30 gig ipod... dead

Discussion in 'General Mac Discussion' started by MrBillGates, Jun 16, 2003.

  1. MrBillGates macrumors member

    Joined:
    Jan 29, 2003
    Location:
    Phoenix, AZ
    #1
    On Saturday my new 30 gig iPod slipped out of my hand and fell two feet onto concrete. This of course happened before a trip. Ironically, there's only a minor dent in the upper righthand corner of its aluminum backing. I've tried just about everything to revive it. I couldn't even force it into firewire mode!@#@! I guess my question is this. Has anyone else had this problem? Is Apple going to screw me to get this thing fixed?

    Also, I'm a heavy user of Audible.com and ITMS. This thing is screwed! How the hell am I going to unregister my iPod when all I get is a flashing folder with an exclamation point?

    thanks.
     
  2. King Cobra macrumors 603

    Joined:
    Mar 2, 2002
    #2
    First off...try plugging the iPod into an outlet and see if it charges. Perhaps you need to charge the battery.

    If it is charged enough, try to force restart it.

    Try one of your many combinations of buttons. Examples:
    Play + Center
    Menu + Center
    Play + Menu + Center
    All 5 buttons
    etc.

    Get your latest iPod software ready on your computer in case you need to restore the iPod.
     
  3. 8thDegreeSavage macrumors 6502

    Joined:
    Jun 5, 2002
    Location:
    Toronto, Ontario, Canada
    #3
    With a name like yours the iPod probley jumped from your hands to its death.
     
  4. iJon macrumors 604

    iJon

    Joined:
    Feb 7, 2002
    #4
    do exactly what cobra said, and send it back, ive been very surprised on ipod repairs when it comes to customer abuse.

    iJon
     
  5. MrBillGates thread starter macrumors member

    Joined:
    Jan 29, 2003
    Location:
    Phoenix, AZ
    #5
    ... yes the screen name sucks... I will not argue with that.

    Cobra & iJon - Thanks for the suggestions. I've tried every button combination I can think of. I'm thinking that I'll bring my iPod to my local Apple Store and see what they have to say. I've heard many horror stories about Apple warranty repairs... but maybe I'll luck out.

    Thanks again.
     
  6. iJon macrumors 604

    iJon

    Joined:
    Feb 7, 2002
    #6
    well i broke my screen from it being crushed in my backback, sent it back, they sent me a new one. how the hell it happened i dont know but i would never count on it happeneing again.

    iJon
     
  7. MrBillGates thread starter macrumors member

    Joined:
    Jan 29, 2003
    Location:
    Phoenix, AZ
    #7
    iPod lives again!

    Well, I dropped by my local Apple Store today and to my astonishment they replaced the unit right on the spot at no charge. That's what i call kick *ss service!
     
  8. yzedf macrumors 65816

    yzedf

    Joined:
    Nov 1, 2002
    Location:
    Connecticut
    #8
    Nice service indeed.

    No wonder the stores lose money hand over fist though... :(
     

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