Hello,
Bought MBA1.6 in May 2009. In June 2009 my MBA fell 30cms from the top of my suitcase as I was loading it into the back of my car (rear seat). It did not alarm me too much.(In fact my partner dropped it for me, and he was not too concerned either - he has had 12 Macs so far and convinced me to get one). It was not in a case and sustained a tiny dent on the top right hand corner. It is difficult to see unless pointed out. Its approx 3mm long.
A question...or 2. I am agonizing over this as something does not seem right here.
A little bit of background:
It worked fine for the next 4 months. Only left the house twice, otherwise lived on my bed and used for late night surfing or emails. (I also have a desktop which I mainly use, so MBA got minimal use). In October the screen showed a message in several languages then shut down and died. Repairers said the logic board failed. Repair report stated 'faulty logic board - no other faults found'
29 days later, I was on my bed surfing the net and noticed a cross in the battery icon box. I re started the computer but it never came back to life, even on plugging in to power. Took back to have it repaired and told them that the battery box had a cross in it - on the sign in sheet they wrote 'boots to black screen' and did not mention the battery box . Took 10 days for them to look at it.
My partner called Apple to ask why and I think this got repairer off side. Local repairer then sent pic of damage to Apple who diagnosed that I had dropped it (!!! no one bothered to ask me - I discovered this after much investigating) (allegedly since last repair) and the Apple tech then diagnosed over an email "broken logic board due to drop - no warranty". The local technician then decided the screen needed replacement to. I was rung with a quote of $2540 to fix.
When I asked Apple to help, they accused me of lying (about the drop - even though I had an several witnesses that the little dent was there before first repair).
I am awfully sorry for the long email - but this is the condensed version. I felt like I have tried every avenue. I have spent around 30 hours investigating this and imagine my surprise when I went to pick my computer up and spoke to the local tech who sent the pic to Apple. HE HAD NOT EVEN EXAMINED IT ! So all of this diagnosis was done by sending a pic of a 3mm dent to some guy at Apple who knows where.
The tech was kind enough however to give me a copy of this email - so I have lots of evidence. When I questioned hin about how ludicrous this was, he said he had to do what Apple said.
The woman I spoke to at Apple was appalling. Apart from accusing me of lying about dropping it, she then threatened me that I was lucky that they didn't charge me for the first logic board ($1040). Yet in the same breath accusing me of dropping it after the first repair. So how could the drop had anything to do with it.
My concern apart from all of the above is that these things are mighty fragile. If a supported drop leaving a tiny dent incurs over $3540 in repair costs, just how merchantable is this product?
So can anyone tell me if this drop could cause the logic board to fail 4 months later, be replaced with a new one, then although not dropped, cause another new logic board failure and a screen failure????
And what of the battery?
I am willing to bet its a battery problem and the rest is just nonsense.
How can you tell what is wrong with a MBA if you don't actually take the back off?
Any tips would be appreciated. I am quite at a loss. When you consider that these things get knocked around my schoolkids and some adults all the time, how can this be that the cost of repair almost equals 2 new MBA's? My friend who took me in the first time to get it replaced said his daughters has got a hole in it from being dropped and you can insert your finger in the hole and touch the hard drive (its a Mac Pro) - but it still works fine. He laughed when I showed him my dent.
And finally, could someone please send me the details of who to contact high up in Apple. To this point, I really have not been heard properly and I don't want to waste any more time.
Many Thanks in advance.
Bought MBA1.6 in May 2009. In June 2009 my MBA fell 30cms from the top of my suitcase as I was loading it into the back of my car (rear seat). It did not alarm me too much.(In fact my partner dropped it for me, and he was not too concerned either - he has had 12 Macs so far and convinced me to get one). It was not in a case and sustained a tiny dent on the top right hand corner. It is difficult to see unless pointed out. Its approx 3mm long.
A question...or 2. I am agonizing over this as something does not seem right here.
A little bit of background:
It worked fine for the next 4 months. Only left the house twice, otherwise lived on my bed and used for late night surfing or emails. (I also have a desktop which I mainly use, so MBA got minimal use). In October the screen showed a message in several languages then shut down and died. Repairers said the logic board failed. Repair report stated 'faulty logic board - no other faults found'
29 days later, I was on my bed surfing the net and noticed a cross in the battery icon box. I re started the computer but it never came back to life, even on plugging in to power. Took back to have it repaired and told them that the battery box had a cross in it - on the sign in sheet they wrote 'boots to black screen' and did not mention the battery box . Took 10 days for them to look at it.
My partner called Apple to ask why and I think this got repairer off side. Local repairer then sent pic of damage to Apple who diagnosed that I had dropped it (!!! no one bothered to ask me - I discovered this after much investigating) (allegedly since last repair) and the Apple tech then diagnosed over an email "broken logic board due to drop - no warranty". The local technician then decided the screen needed replacement to. I was rung with a quote of $2540 to fix.
When I asked Apple to help, they accused me of lying (about the drop - even though I had an several witnesses that the little dent was there before first repair).
I am awfully sorry for the long email - but this is the condensed version. I felt like I have tried every avenue. I have spent around 30 hours investigating this and imagine my surprise when I went to pick my computer up and spoke to the local tech who sent the pic to Apple. HE HAD NOT EVEN EXAMINED IT ! So all of this diagnosis was done by sending a pic of a 3mm dent to some guy at Apple who knows where.
The tech was kind enough however to give me a copy of this email - so I have lots of evidence. When I questioned hin about how ludicrous this was, he said he had to do what Apple said.
The woman I spoke to at Apple was appalling. Apart from accusing me of lying about dropping it, she then threatened me that I was lucky that they didn't charge me for the first logic board ($1040). Yet in the same breath accusing me of dropping it after the first repair. So how could the drop had anything to do with it.
My concern apart from all of the above is that these things are mighty fragile. If a supported drop leaving a tiny dent incurs over $3540 in repair costs, just how merchantable is this product?
So can anyone tell me if this drop could cause the logic board to fail 4 months later, be replaced with a new one, then although not dropped, cause another new logic board failure and a screen failure????
And what of the battery?
I am willing to bet its a battery problem and the rest is just nonsense.
How can you tell what is wrong with a MBA if you don't actually take the back off?
Any tips would be appreciated. I am quite at a loss. When you consider that these things get knocked around my schoolkids and some adults all the time, how can this be that the cost of repair almost equals 2 new MBA's? My friend who took me in the first time to get it replaced said his daughters has got a hole in it from being dropped and you can insert your finger in the hole and touch the hard drive (its a Mac Pro) - but it still works fine. He laughed when I showed him my dent.
And finally, could someone please send me the details of who to contact high up in Apple. To this point, I really have not been heard properly and I don't want to waste any more time.
Many Thanks in advance.
