Airport Extreme + Comcast / Arries modem not working

[psurrena]

Just moved and Comcast came today, dropped off the new modem. It's an Arris that also has the phone jack for VOIP calls.

When I plug from the modem to my iMac it works just fine but when I plug it to my AP Extreme, nothing. The base station doesn't even get the IP address.

Any idea?

-Pete

 

[2nyRiggz]

Make sure that the firmware on the APE is up to date and you are connecting it right also a reset might wake it up


Bless

 

[mad jew]

Is the AirPort's Internet pane in AirPort Admin Utility identical to the Ethernet pane in the Network section of System Preferences on the iMac? Does your ISP only allow a certain MAC address (not Mac, but MAC - in other words, a certain specific unit) to connect to its internet at any one time? You could check this by trying to use another machine hardwired with your modem.

 

[psurrena]

I hooked up an older comcast modem and it works just fine. It's the new Arris modem and I'm assuming its telephony component.

 

[macg4]

make sure the aries modem is not in standby mode

 

[nickvalenti]

Same here

I can't get my airport extreme to work with my Arris modem

 

[jamiec]

AirPort Extreme + Arris Modem: Solved!

Just moved and Comcast came today, dropped off the new modem. It's an Arris that also has the phone jack for VOIP calls.

When I plug from the modem to my iMac it works just fine but when I plug it to my AP Extreme, nothing. The base station doesn't even get the IP address.

I ran into the exact same problem. Turns out all you have to do is press the little reset button on the back of the Arris modem!

I did that, restarted the AirPort just for the sake of completeness, and now everything is peachy.

cheers,
jamie

 

[tolmang]

My Arris modem has a battery pack

I had this problem also --Comcast / airport extreme. Using the reset button on the modem was not enough. I had to take out a battery pack from the modem and comcast had me unplug the coax in addition to the power supply to reset. Working fine after this. Hopefully this post will save someone a little time and frustration.

 

[crezman]

Same Problem

Thanks! I will try this when I go home. I've been having this problem and it's been driving me crazy!

 

[crezman]

Nope!

Nope, it didn't work. Took out battery, cord, everything. I'm starting to think this modem just does not work with AX. Does anyone know anything else?

 

[jmlebresco]

this worked for me after hours of frustration

http://www.fixya.com/support/t1811094-arris_modem_work_airport_express

 

[diondrabutterfl]

Reset!

Thanks! unplug and reset modem worked perfectly! saved me from paying apple tech support (btw my rep equated himself w being a doctor, saying if you went to the doctor you'd have to pay for it). I would have been so mad if i had just paid for someone to tell me to unplug and reset-- why didn't i think of that! I had unplugged several times, but had not reset.

Now to figure out why my Netgear modem quit working after updating firmware-- but at least i have my airport wifi working!!

Thanks again