Apple Updates Boot Camp Drivers to Fix Major Issue Causing Blown Speakers on New MacBook Pros [Updated]

[MacRumors]

Apple has released updated audio drivers to fix a major issue causing blown out speakers on new MacBook Pro models running Windows 10 with Boot Camp.

Earlier this month, a number of users began noticing crackling or distorted sound coming from the left, right, or both speakers on the new MacBook Pro, oftentimes shortly after installing and running Windows 10 with Boot Camp. These issues persist even when affected users boot back into macOS Sierra.

MacRumors reader tianhuailiu -- edited slightly for clarity:

"I used Boot Camp to install Windows and the right speaker started producing crackling sounds. It sounds like something broke inside the speaker. Every time I log in on Windows and try doing something with the speaker driver, either the left or right speaker produce a crackling sound. I have to return the MacBook Pro right now. Right now both my speakers crash both in macOS Sierra and in Windows, and they can only produce half of the original volume.

The damage to the speakers appears to be permanent once it occurs, requiring users to contact Apple to exchange their new MacBook Pro for a replacement unit. Unfortunately, due to limited stock, some of these users are now faced with waiting several weeks for their MacBook Pros to be swapped out.

The new Boot Camp audio drivers are available through Apple Software Update on the Windows side for both 13-inch and 15-inch models, although the issue appears to primarily affect the larger of the two. The new drivers, of course, are of no help to users who have already blown out their speakers.

While new drivers are available, late 2016 MacBook Pro users should exercise caution when running Windows 10 with Boot Camp due to the severe nature of the problem. As a temporary workaround, some users have plugged in headphones during the booting process until installing the updated drivers.

After installing the updated drivers, some MacBook Pro users appear to be experiencing issues with low volume on both Windows 10 and macOS Sierra, but the underlying problem remains unclear. Affected users should contact Apple or schedule a Genius Bar appointment for further support.

The issue does not affect older MacBook Pro models or Windows virtualization software such as VMware Fusion and Parallels Desktop for Mac.

Update: Apple has released a support document confirming the problem and advising users to update to the new drivers to avoid speaker issues.

Article Link: Apple Updates Boot Camp Drivers to Fix Major Issue Causing Blown Speakers on New MacBook Pros [Updated]

 

[jermy4]

What happened to QA testing at apple?

 

[LordVic]

"Oops"™

I guess you could always say, that since it's in windows that this is happening, they're just using the MacBook Pro wrong

 

[ghostface147]

Holy crap. A blown speaker because of boot camp. My now obsolete early 2011 17" MacBook Pro looks greater every day now.

 

[Agent OrangeZ]

 

[blodyholy]

Boy, the saga of these MBP's continues to surprise!

 

[BootsWalking]

The speakers are working fine - you're just hearing wrong.

 

[robeddie]

It's fixed now, so stop whining.

/s

An early appearance of the 'stop whining' police. How dare are anyone critique your precious Apple and Tim Cook, etc

 

[dannys1]

You're all mocking Apple, but its Realtek who makes the Windows drivers - and only in Windows could a faulty driver cause your speakers to receive speaker blowing spikes.,
[doublepost=1480608131][/doublepost]

An early appearance of the 'stop whining' police. How dare are anyone critique your precious Apple and Tim Cook, etc

That little /s there indicates "end of sarcasm" you'd do well to learn that if replying to things on tech forums.

 

[gaximus]

What happened to QA testing at apple?

Nobody want to boot into windows to test anything

 

[FrozenDarkness]

This is all going according to plan lol. Doesnt installing boot camp include a warning from apple?

 

[displayblock]

As a temporary workaround, some users have plugged in headphones during the booting process until installing the updated drivers.

At least these Macs still have a headphone jack to prevent the internal speakers from activating. This workaround wouldn't work with a USB dongle or Bluetooth headphones/speakers.

 

[RichTeer]

What happened to QA testing at apple?

It was removed in the name of thinness.

PS: VirtualBox FTW!

 

[Nik]

So you report about this issue. Why dont you report about the wide-spread issues such as terrible battery life?

 

[LordVic]

You're all mocking Apple, but its Realtek who makes the Windows drivers - and only in Windows could a faulty driver cause your speakers to receive speaker blowing spikes.,
[doublepost=1480608131][/doublepost]

That little /s there indicates "end of sarcasm" you'd do well to learn that if replying to things on tech forums.

I dont know if you've ever used Bootcamp to use windows, But many of the drivers that Apple hardware requires comes from Apple, Not through windows/direct from hardware manufacturer.

in the case of the audio drivers, these are part of the bootcamp driver package. That means while these drivers may have been written by someone other than Apple, Apple is the only one who distributes them and signs off on their use.

so this is a case of Apple providing us drivers that were not properly tested in windows. And if it's a software issue, it could very well happen in macOS too. The difference is, Apple clearly spent more time testing and working on their own MacOS drivers, and just bundled and shipped bad drivers for bootcamp

This is entirely on Apple and has nothing to do with Windows.

 

[macduke]

The new MacBook Pro "good" news train just doesn't know how to stop!

 

[Dwalls90]

Hm, I mean Windows isn't really the intended OS of these devices. I'm not saying users shouldn't be allowed nor expected to use Windows, but seeing as it was fixed timely, and most users don't use Bootcamp nor Windows, this isn't as big a deal as dongle-gate, etc.

 

[UltimateSyn]

Front page news, once it's fixed! Thanks a lot MR..

 

[gaximus]

So you report about this issue. Why dont you report about the wide-spread issues such as terrible battery life?

Terrible battery life is subjective while blown speakers is not.

 

[LordVic]

Hm, I mean Windows isn't really the intended OS of these devices. I'm not saying users shouldn't be allowed nor expected to use Windows, but seeing as it was fixed timely, and most users don't use Bootcamp nor Windows, this isn't as big a deal as dongle-gate, etc.

If it were a simple fix, i'd agree, But this is something that is physically damaging devices. And regularly enough that Apple has responded fast to it.

this should have been something caught in testing. The drivers causing this issue should never have been released in Bootcamp in the first place. Now, there are users with brand new machines that already have broken hardware.

That is really bad optics. And it makes me wonder what other things in the new laptops that haven't been properly or fully tested by Apple before launch.

 

[Nik]

Terrible battery life is subjective while blown speakers is not.

Look around! Its not subjective but perfectly measurable!

Watch this:

And this:

 

[keysofanxiety]

What happened to QA testing at apple?

Like that Snow Leopard bug which wiped all your user data if you had a Guest account enabled?

 

[sw1tcher]

I think Apple is trying to tell those of us who need to use Windows to just go out and buy a Windows laptop so we can:

- avoid blowing speakers
- not be limited to max of 16GB RAM
- have user replaceable/upgradeable parts
- not have to deal with dongles
- get lower prices

 

[dannys1]

I dont know if you've ever used Bootcamp to use windows, But many of the drivers that Apple hardware requires comes from Apple, Not through windows/direct from hardware manufacturer.

in the case of the audio drivers, these are part of the bootcamp driver package. That means while these drivers may have been written by someone other than Apple, Apple is the only one who distributes them and signs off on their use.

so this is a case of Apple providing us drivers that were not properly tested in windows. And if it's a software issue, it could very well happen in macOS too. The difference is, Apple clearly spent more time testing and working on their own MacOS drivers, and just bundled and shipped bad drivers for bootcamp

This is entirely on Apple and has nothing to do with Windows.

Well I deploy about 6 Bootcamp systems on a daily basis, so yes, I understand it's functionality inside out probably more so than the Apple engineers do.

Realtek make the drivers, they even released the updated ones on their own site - and it just shows the problems with the whole "driver" thing in Windows - if there's a driver probably it can actually damage your hardware, even heard of a Unix/Linux Kext doing that? Nope.

 

[keysofanxiety]

I think Apple is trying to tell those of us who need to use Windows to just go out and buy a Windows laptop so we can:

- avoid blowing speakers
- not be limited to max of 16GB RAM
- have user replaceable/upgradeable parts
- not have to deal with dongles
- get lower prices

The grass really, really isn't greener on the other side.