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Tmargo101

macrumors newbie
Original poster
Sep 24, 2015
29
19
So I just got my new MBP yesterday, and I mostly love it. Keyboard is great, it's fast and it does what I need. However, I noticed today that the right speaker has a pretty severe crackling problem. With the volume even at half volume, it's noticeable. Now I don't really use the speakers much, but for this much money I don't want any issues with this machine. I do have AppleCare, so I assume this can be fixed. However, the real problem is timing. I have a BTO 15", 2.7GHz / 512GB / 460, and I need it for college. I know that the lead time on getting one right now is 4-5 weeks, and I cannot be without a computer for that long. I hope this is an issue they can fix at the store, otherwise I will have to wait to report it so I won't be without my computer.
 

tianhuailiu

macrumors member
Nov 8, 2016
87
15
I have the exact same issue, i use bootcamp to install windows and the right speaker start producing crackling sound!!! It sounds like something broke inside the speaker. Everytime i log in the windows try doing sth with the speaker driver either the left or right speaker produce crackling sound. I have to return it right now. Right now both my speakers crash both in macOs and in windows and they can only produce half of the original volume.


512/460/15/2.7/2016
 
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shadow82x

macrumors 6502
Jul 11, 2012
406
145
New Jersey
This happens only in bootcamp for me so I'm assuming it's not a hardware issue, ill hear one loud crack every few minutes or so. This isn't present on Mac OS.
 
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tianhuailiu

macrumors member
Nov 8, 2016
87
15
This happens only in bootcamp for me so I'm assuming it's not a hardware issue, ill hear one loud crack every few minutes or so. This isn't present on Mac OS.
However, the buzzling sound caused by the software will actually harm the hardware (it will break the speaker). Right now my speakers are only half the volume of the original volume whether in macOs or in windows because of the driver issues caused in windows. I think the problem is that apple did not update the bootcamp driver to fit for the newest windows system.
 
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fokmik

Suspended
Oct 28, 2016
4,909
4,685
USA
both of you have this issue under bootcamp/windows?
[doublepost=1479337282][/doublepost]
So I just got my new MBP yesterday, and I mostly love it. Keyboard is great, it's fast and it does what I need. However, I noticed today that the right speaker has a pretty severe crackling problem. With the volume even at half volume, it's noticeable. Now I don't really use the speakers much, but for this much money I don't want any issues with this machine. I do have AppleCare, so I assume this can be fixed. However, the real problem is timing. I have a BTO 15", 2.7GHz / 512GB / 460, and I need it for college. I know that the lead time on getting one right now is 4-5 weeks, and I cannot be without a computer for that long. I hope this is an issue they can fix at the store, otherwise I will have to wait to report it so I won't be without my computer.
you have this under bootcamp or under macOS?
 
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Tmargo101

macrumors newbie
Original poster
Sep 24, 2015
29
19
I did install Windows 10 under bootcamp, but there was no "popping" on my end. Just started happening today. Issue persists on both MacOS and Windows.

EDIT: The issue is only occurring on the right speaker, not the left. I have noticed no loss of volume.
 
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tianhuailiu

macrumors member
Nov 8, 2016
87
15
I did install Windows 10 under bootcamp, but there was no "popping" on my end. Just started happening today. Issue persists on both MacOS and Windows.

EDIT: The issue is only occurring on the right speaker, not the left. I have noticed no loss of volume.
In the first time my right speaker only occur, however, i install some driver update software and everytime i run the software either my left or right speaker crackle. For now, both my speakers broke.
 
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shadow82x

macrumors 6502
Jul 11, 2012
406
145
New Jersey
In the first time my right speaker only occur, however, i install some driver update software and everytime i run the software either my left or right speaker crackle. For now, both my speakers broke.
What do you mean both of your speakers broke? No sound comes out the left or right?
 
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tianhuailiu

macrumors member
Nov 8, 2016
87
15
What do you mean both of your speakers broke? No sound comes out the left or right?
There are sounds. 1. However, the sound is significantly lower than the original sound. Like 70% less volume. 2. Second: Since both them are broken, left speakers and right speakers volume are not balanced. Sometimes left one is significantlhy lowder than right one and sometimes right speaker crackles and it becomes lowder than the left one. 3 Third: the sound quality is obviously poorer than before i install windows.
 
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vengapat

macrumors regular
May 12, 2016
111
133
Oh im so bummed. I have the EXACT same problem happening with mine. I installed bootcamp and plugged in a monitor and it started going nuts. The popping went away after a few seconds but now beyond 50% volume the right speaker sounds terrible. Really don't want to deal with setting up the entire computer again :(

Here is a video of it happening.
http://sendvid.com/y8qruzfz
 
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tianhuailiu

macrumors member
Nov 8, 2016
87
15
Oh im so bummed. I have the EXACT same problem happening with mine. I installed bootcamp and plugged in a monitor and it started going nuts. The popping went away after a few seconds but now beyond 50% volume the right speaker sounds terrible. Really don't want to deal with setting up the entire computer again :(

Here is a video of it happening.
http://sendvid.com/y8qruzfz
Guess we need to order a new one and cannot install windows. :(
 
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vengapat

macrumors regular
May 12, 2016
111
133
Guess we need to order a new one and cannot install windows. :(

The only reason I went with the 15 inch was to get some gaming out of it on Bootcamp :( Do you think that Apple will release some sort of update to fix the sound problem windows is causing?
 
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tianhuailiu

macrumors member
Nov 8, 2016
87
15
The only reason I went with the 15 inch was to get some gaming out of it on Bootcamp :( Do you think that Apple will release some sort of update to fix the sound problem windows is causing?
I think they will but it will cost a while and during this period we cannot install windows to play some of our favorite games. :( And the question is: How do I know the time they fixed the bootcamp driver issue?
 
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vengapat

macrumors regular
May 12, 2016
111
133
Ugh, I only play WoW and Diablo so I guess I will have to deal with playing them on Mac OS. Windows 10 is nauseating anyway I guess =/
 
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scotty588

macrumors 6502
Jan 2, 2007
465
59
Carlsbad, CA
I could have sworn I heard a crackle while I was in Windows 10 via bootcamp. I couldn't reproduce but I remember hearing it since it scared me. Gotta be bootcamp drivers.
 
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Tmargo101

macrumors newbie
Original poster
Sep 24, 2015
29
19
So we're pretty convinced it's Bootcamp then? Well I actually need it for Engineering Software that only works on Windows, so not sure what do do about that. Wait for the Driver update then get them to fix it? I don't use the speakers a ton, but for nearly $3000 I expect a bit more...

EDIT: For now, I've balanced the sound so more is coming from the left speaker, this has made the overall sound a bit softer but has removed the crackle. Should be a word around until they come out with a fix, so I can get the computer repaired.
 
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AvengerNX08

macrumors member
Nov 21, 2015
96
18
Germany
I am curious, are there also people here that have no issues with the 15" in Bootcamp or is this issue 100% replicable?
 
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UnluckyXIII

macrumors 6502
Feb 20, 2014
297
65
So I just got my new MBP yesterday, and I mostly love it. Keyboard is great, it's fast and it does what I need. However, I noticed today that the right speaker has a pretty severe crackling problem. With the volume even at half volume, it's noticeable. Now I don't really use the speakers much, but for this much money I don't want any issues with this machine. I do have AppleCare, so I assume this can be fixed. However, the real problem is timing. I have a BTO 15", 2.7GHz / 512GB / 460, and I need it for college. I know that the lead time on getting one right now is 4-5 weeks, and I cannot be without a computer for that long. I hope this is an issue they can fix at the store, otherwise I will have to wait to report it so I won't be without my computer.

Bbbb bbbut the new MacBook only came out this week.... surely you could send it for repair and use the computer you were using only 2-3 days ago until its fixed??
 
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Spoony Bard

macrumors regular
Apr 12, 2007
177
30
I have a 15" and installed boot camp today. No speaker problems. Was running Windows 10 for a few hours, including some 3dmark benchmarking sessions.
 
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