So I dropped my iPhone 5 within 3 hours of having it on Friday... and the screen was shattered. I was on the phone with Apple, and they were sorry to hear that I was upset about what happened. I was trying to see how I would go about getting it replaced, and how much it would cost, and they told me they would send a replacement for free! It's set to arrive this Friday. I was surprised but really amazed by how eager they seemed to make me happy. I have never encountered a company with such great customer service before. Has anyone else had great experiences with Apple's customer service?