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Apple has the worst customer care... (Quicktime Problemo)
- Thread starter mingspace
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Not sure what codecs you have, but these have worked for me.
try them out if you don't have them already....
http://trac.cod3r.com/a52codec/
http://trac.cod3r.com/a52codec/
Also I know this may sound dumb, but have you repaired permisions and restared?
try them out if you don't have them already....
http://trac.cod3r.com/a52codec/
http://trac.cod3r.com/a52codec/
Also I know this may sound dumb, but have you repaired permisions and restared?
Hi,
1. Can you write the filenames of the files in this folder /Library/Quicktime
2. Drag this file to the desktop /Library/Preferences/com.apple.QuickTime.plist
and restart Quicktime and see if the issue remains.
3. Check and see if the same issue appears on another user.
//Adam
Edit: Typo
1. Can you write the filenames of the files in this folder /Library/Quicktime
2. Drag this file to the desktop /Library/Preferences/com.apple.QuickTime.plist
and restart Quicktime and see if the issue remains.
3. Check and see if the same issue appears on another user.
//Adam
Edit: Typo
generally apples customer service is good, but obviouslly some people will have bad experiences.
i was angry last year when my replacement engraved 30gb ipod took 2months to get back to me (it was the holiday season). they sent me a dock, ear phones, fm transmitter, and a video cable to compensate during this time. at the end, a few days after christmas, i opted to just pick up a nonengraved one from the local apple store, as long as they upgrade me to the 60gb. they happily agreed, and i picked it up. two days later, fedex delivered my engraved 30gb one to me. i called the customer service rep i delt with and let him kno, and asked him wut to do. he ask me for its serial number, and said hed get back to me if i need to send it back. never got back to me =). worked out, cuz my gf's birthday was just around the bend!
i was angry last year when my replacement engraved 30gb ipod took 2months to get back to me (it was the holiday season). they sent me a dock, ear phones, fm transmitter, and a video cable to compensate during this time. at the end, a few days after christmas, i opted to just pick up a nonengraved one from the local apple store, as long as they upgrade me to the 60gb. they happily agreed, and i picked it up. two days later, fedex delivered my engraved 30gb one to me. i called the customer service rep i delt with and let him kno, and asked him wut to do. he ask me for its serial number, and said hed get back to me if i need to send it back. never got back to me =). worked out, cuz my gf's birthday was just around the bend!
Don't know if they still do that, but yes, they used to at least. I know a few people where an Apple Certified Tech came out to do some replacements.
Dell does offer this BTW. In fact, with somethings, they will send one out with the part so you don't try to replace it yourself.
yes - but AVI isn't a format.
Try creating another login and see if the movies plays while logged in as that new user. If so, you have an issue with your user account most likely from contending/missing codecs or a bad prefs file.
I'm sorry to hear that your experience was bad. I work at an Authorized Campus Store and make several calls to Apple every day. I estimate that I've made about 50 calls since I've worked there. I've had one bad representative. I think you just had really bad luck that day. 
Dan.
Dan.
I'm sorry to hear that your experience was bad. I work at an Authorized Campus Store and make several calls to Apple every day. I estimate that I've made about 50 calls since I've worked there. I've had one bad representative. I think you just had really bad luck that day.
Dan.
Yeah, unfortunately my problem is still not fixed...
I've also run into issues with a few videos with AC3 audio which refuse to play the audio even with the A52Codec component (universal 1.7.2 version) installed (Mac Pro). There is also the occasional x.264 encoded video which just whitescreens in anything which relies on QT (plays fine in VLC or MPlayer). The odd thing is those same files tend to work fine with QT Player on my Power Mac G4 (with the exact same codecs). Sometimes, I do get the audio to work using MPEG Streamclip which allows me to extract the streams and then re-multiplex them. The QT MPEG-2 component also sometimes ignores the audio in some MPEG-2 streams but MPEG Streamclip tends to handle most of those situations without problems.
For the real stubborn files, I have no choice but to resort to VirtualDub on Windows. I'm hopeful Perian will reduce the number of these kind of issues (it addressed two annoying ones for me; VP6.1 streams and WMV3 videos encapsulated in an AVI container).
For the real stubborn files, I have no choice but to resort to VirtualDub on Windows. I'm hopeful Perian will reduce the number of these kind of issues (it addressed two annoying ones for me; VP6.1 streams and WMV3 videos encapsulated in an AVI container).
You never answered if you've done an archive and install. If you haven't I think it's time to do that. Here's how. Remember to back up your data first, just in case.