No. If you don't like what you are getting, buy from someone else. If Apple or any other company thinks one of their managers is bad for business, then they will take the appropriate action. The idea that customers have some need to know who is responsible is absurd.
i knew this type of bs answer would come.
first of all we can be talking about purchases made in the past so "buying from somone else in the future" is irrelevant.
if apple didnt want people to expect the best then they shouldnt plaster "the most advanced" infront of every product they release.
if apple didnt want me and other to have expectations in line with their marketing claims then nobody was forcing them to take my money.
there is also nobody forcing them (or others) to be in this business.
considering how you claim to write for a living your reading isnt up to par. this is the third time in this thread where i have expressed my view that i dont support naming one individual. personally i think the biggest problem at the company is their longterm and complacent executives.