......I have been using your products for 20 years...and before you even opened a store, I was purchasing my products from a company in the UK called KRCS...having purchased all my Apple items from them as an Apple reseller and for their loyalty you treat them like this...(letter I sent to KRCS in the UK today)
I have today, after visitng your shop in Peterborough, been informed that it is to close this Saturday 22/12/12..due to Apples quite ridiculous terms ! I have been an Apple user Since 1991 and have not even owned a PC. I have been hooked on Apple ever since, and have always used your company for my purchases as much as I can. I have nothing but great admiration for your company in its loyality to Apple, and being a reseller of their products for all these years, only for them to shoot you in the back with their terms they now stipulate for a high st reseller . I have always found the shop friendly and very very helpful, sorting out any, albiet few problems I have had with my Mac Question is now where do I go ? I always thought that one day Apple would open a shop in Peterborough that would be the demise of KRCS but to find Apple won't because its not viable and yet they expect you to open a shop with a larger area, increasing your costs 3 fold is simply disgusting and after Saturday there will be nothing, no personal touch, no free help with my Apple products !..i would always support local retail where I could. I realise with internet based purchasing would have an effect on high st sales but theres no replacement for seeing a product face to face, and for the staff to be friendly on a first name basis. Its very sad and a great loss..I wish your staff at Peterborough all the best.
KInd regards
Ian Watson
I have today, after visitng your shop in Peterborough, been informed that it is to close this Saturday 22/12/12..due to Apples quite ridiculous terms ! I have been an Apple user Since 1991 and have not even owned a PC. I have been hooked on Apple ever since, and have always used your company for my purchases as much as I can. I have nothing but great admiration for your company in its loyality to Apple, and being a reseller of their products for all these years, only for them to shoot you in the back with their terms they now stipulate for a high st reseller . I have always found the shop friendly and very very helpful, sorting out any, albiet few problems I have had with my Mac Question is now where do I go ? I always thought that one day Apple would open a shop in Peterborough that would be the demise of KRCS but to find Apple won't because its not viable and yet they expect you to open a shop with a larger area, increasing your costs 3 fold is simply disgusting and after Saturday there will be nothing, no personal touch, no free help with my Apple products !..i would always support local retail where I could. I realise with internet based purchasing would have an effect on high st sales but theres no replacement for seeing a product face to face, and for the staff to be friendly on a first name basis. Its very sad and a great loss..I wish your staff at Peterborough all the best.
KInd regards
Ian Watson