Hi, Last Tuesday I received my brand new 15" BTO Powerbook, ordered from the Apple Canada online store. So far I love this computer, with the exception of... I have just noticed that there is a minor dent on the edge of the metal surrounding the screen, around the middle where it latches. Furthermore, there are a few smaller dents / scratches closer to the right edge of the metal surrounding the screen. There is no way that I inflicted these dents, because when I received the computer I put it on its iCurve and have left it there since - I have been very gentle with the computer. This leads me to assume they happened during shipping (express Fedex shipping from Apple). I thought the package they shipped the PB in was not very well padded - personally I think it wasn't sufficient to protect the computer properly. When I say 'minor' dents, I mean quite minor - it took me a week to notice them, I can only see them under certain light and when I run my finger over them. They aren't something that most people would notice by just looking casually. Does anyone have any experience with this type of thing? Does this warrant calling Apple and demanding a replacement computer? How easy going will they likely be about this? Here's how I feel: When I order an expensive brand new item, I expect it to be *brand new*, *perfect* and not damaged in any way. Although this damage is very minor, I'm not exactly thrilled with it. However, I would much rather keep it and live with it, than send it to Apple, have them say it isn't significant enough to warrant a replacement, and then get it back with potentially more shipping damage than it had in the first place. Plus if I get a new computer, I'll have to re-set up everything I've done so far. Also, am I likely to just get a replacement computer with something similar wrong with it, since it will come in the same packaging and be shipped the same way?