Buying iPod Touch from MacMall

Discussion in 'iPod touch' started by determined09, Aug 9, 2013.

  1. macrumors 6502

    determined09

    Joined:
    Jun 9, 2009
    Location:
    Houston TX
    #1
    I was thinking about buying a pink Ipod 64 gb touch from macmall. I have an iPhone 5 with 16gb memory. But I'm running out of space. Is Macmall a good place to buy an IPod touch?

    Thanks
     
  2. macrumors 6502a

    blesscheese

    Joined:
    Apr 3, 2010
    Location:
    Central CA
    #2
    If you search the forums for posts about MacMall, you may find some interesting reading.
     
  3. macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #3
    Buying iPod Touch from MacMall

    I recommend getting it on amazon since it is trustworthy and get it in 2 days:) 275$ too. It is also much easier to return products to amazon.
     
  4. macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #4
    Amazon as suggested and you might want to look at Apple for a refurbished unit.
     
  5. macrumors 604

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #5
    For paying that kind of money I buy from Apple. If it's defective they will replace it on the spot in the store. MacMall is likely to try to have it fixed, leaving you with nothing until it's repaired. If you want to return it, Apple is the best choice by far.
     
  6. thread starter macrumors 6502

    determined09

    Joined:
    Jun 9, 2009
    Location:
    Houston TX
    #6
    I'll go that . Thanks for the tip.
     
  7. macrumors 65816

    mrat93

    Joined:
    Dec 30, 2006
    #7
    I'm 99% sure that Apple gives the same support regardless of where a product is purchased.
     
  8. macrumors 604

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #8
    If you want to simply return it, then you have to do it via MacMall. Apple will not accept a return in-store if purchased from 3rd party.
     
  9. macrumors 68020

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    Western United States
    #9
    Care to elaborate a little more?
     
  10. macrumors 6502a

    blesscheese

    Joined:
    Apr 3, 2010
    Location:
    Central CA
    #10
    Well...when I went to the "Search Forums..." search box, entered "MacMall" and then hit return, I got a whole bunch of hits.

    Then when I started clicking on the blue-underlined linky-things (I clicked on about 5 random ones over a couple of pages), I saw some interesting threads.

    The majority of the posts on the threads would not be what I would call "favorable" to MacMall, for several reasons, which seemed to fall into a couple of general categories:
    1. Stuff advertised as low price, but different model sent;
    2. Stuff advertised as low price, defective upon arrival, and customer service not willing to take it back, or
    3. Stuff advertised as low price, but order never filled and eventually canceled weeks or months later, so consumer never got their stuff.

    But, I left it to the OP to do their research and draw their own conclusions.

    I regularly do my ordering from Amazon or B&H Photo, two great places to buy from. Again, however, everybody's experiences may be different.

    Caveat emptor!
     
  11. macrumors 604

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #11
    MacMall advertises lots of "great" deals...but as you say...touchy..

    I stick to other sellers.
     
  12. macrumors 68020

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    Western United States
    #12
    Thanks. Never bought from them considering I have multiple Apple stores near me.
     
  13. macrumors 6502a

    blesscheese

    Joined:
    Apr 3, 2010
    Location:
    Central CA
    #13
    My own experience was that they double-charged my credit card. This was back around 1997, when buying a PowerMac 8500. Imagine my surpise when I saw an extra $3500 charge!

    Talking to other people at the time also revealed they had problems too. Hard to believe 16 years later not much appears to have changed.
     
  14. macrumors 604

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #14
    You would think they would have worked hard to improve service, especially with other retailers like Amazon around now.
     
  15. macrumors 6502a

    Joined:
    Jun 28, 2012
    #15
    I've bought several products from them over the years, but never a Touch. No complaints.
     
  16. Kapnetics, Aug 19, 2013
    Last edited: Aug 22, 2013

    macrumors newbie

    Joined:
    Aug 19, 2013
    #16
    Bad experience with MacMall

    I've only used MacMall once and it was a terrible experience. They changed my shipping preference on my order without notifying me. They shipped my $1500 laptop via FedEx with no signature required on delivery. The day it was to arrive, I was not going to be home and informed them. They said via email that they would process a "stop shipment and return to shipper" request after I informed them. This is an excerpt from that email, "Like what we have agreed upon, since you are not available to receive the item on the said delivery I have already created a request to return the item back on our partner’s warehouse. Once they have confirm that they have the item in possession, we will proceed with the refund back on to your Amazon account."

    The day before delivery, I found that then never contacted FedEx and said on the phone, "well, if you don't get it call us back and we'll process a lost shipment claim".

    IMHO, find a supplier you can trust will do what they tell you other than MacMall.

    Update: Laptop was dropped off but thankfully not stolen as I left a housesitter behind to retrieve it. FedEx was not required to obtain a signature to drop the package off. Now I have the pleasure of going through the RMA process as they shipped the laptop with a 500GB HDD instead of the 750GB that was advertised. They mentioned if I couldn't live with the 500GB, I could just ship it back. I wonder how many people say, it's not worth the trouble of the return shipping and just keep the item with the reduced specs or features. They keep saying the shipment was coming from one of their "partners", so I guess it's their "partner's" fault and not MacMall's. Easy way to not take responsibility for poor business practices.
     
  17. macrumors regular

    Joined:
    May 24, 2012
    #17
    Hm, I have bought an ipod touch and ipad off MacMall, both times helped over the phone by very friendly staff. The ipad actually arrived the VERY NEXT DAY, and they did not charge shipping or tax, which saved me about $50. I was buying the lowest end models. Sorry to hear others had trouble. I would definately order from them again.
     
  18. macrumors regular

    Joined:
    Jul 19, 2013
    #18
    Good for you! Though I would be wary though, we always have this mindset or sentiment that "hey! I never had any kind of bad experiences before; too bad for you guys" until it finally happened to you. I would go with something more reliable. Just my two-cents.
     
  19. macrumors regular

    Joined:
    May 24, 2012
    #19
    Well, any recommendations? Sales tax here is 10% so we are talking considerable savings when you buy mail order and avoid paying sales tax. To me it's worth saving $50+ buying at macmall versus an apple retail store.. but if you have another alternative you'd suggest...please do.
     
  20. macrumors regular

    madrich

    Joined:
    Feb 19, 2012
    Location:
    World Class City of Chicago
    #20
    Try eBay.
     
  21. macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #21
  22. macrumors 6502a

    oldhifi

    Joined:
    Jan 12, 2013
    Location:
    USA
    #22
    buy Apple Refurbished or Amazon..be safe
     
  23. macrumors 65816

    Joined:
    Dec 16, 2010
    #23
    In my experience no matter where you buy the unit if its s manufacture defect apple will replace it regardless where you bought it. As to returning it for a refund that's more a case by case and up to the retailer. I would buy from amazon if you are looking force deal just my opinion.
     
  24. Zmanbaseball2, Sep 5, 2013
    Last edited: Sep 5, 2013

    macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #24
    Or if the eBay seller has a good reputation.
     
  25. macrumors regular

    Joined:
    Jul 19, 2013
    #25
    I don't know, look around the internet maybe? I did mentioned reliable sources so there's Amazon and eBay (those with good reputations) and probably a lot more others, as for savings I'm not sure how much will Amazon or eBay will save you? Since I'm more concern with reputation and reliability, also just in case; I'm not from the US and I don't order anything off the internet as I prefer to be in person when I'm buying expensive things.

    All I'm saying is, if you prefer MacMall as your purchasing outlet which allows you great saving then good for you, sir! I'm just the worrywart that tend to spend a tad bit more just for readability, support and service.
     

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