Diagnostic & Usage Data --> Reset Count: 1

Discussion in 'iPhone' started by cman-uk, Nov 16, 2011.

  1. macrumors regular

    Joined:
    Oct 27, 2009
    #1
    Hi all,

    I bought my new iPhone 4S from the Apple store yesterday [my previous one is being sent back and rather than get a 'brown box' replacement, I bought a new one in a sealed retail box over the counter].

    I just set it up today and flicking through the menus/settings I spotted something.

    Settings > General > About > Diagnostic & Usage > Diagnostic & Usage Data > *I have one entry here!!*

    It is titled "ResetCounter-2011-11-0..."

    Incident Identifier: {long alpha numeric}
    CrashReporter Key: {long alpha numeric}
    Looking at the details:
    Date : 2011-11-01 11:13:19 -700
    Reset Count: 1
    Boot failure count: 0
    Boot faults: 0
    Boot stage: 255
    Boot app: 0

    So, it was bought on 15th November 2011. But the date of the "reset counter" entry is 2011-11-01 :eek:

    Can anyone explain what the hell this may be? :confused:
     
  2. macrumors 68030

    Joined:
    Sep 26, 2007
    #2
    I have 32 ... lot of Safari crashes.
     
  3. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #3
    Yes... but I spotted mine within 10min of turning the device on for the very first time.

    It also has a time stamp of 14 days ago. I bought it 1 day ago, brand new.

    Do you see where I'm coming from?
     
  4. macrumors 68020

    Joined:
    Nov 15, 2011
    #4
    sounds like it took 14 days to get from factory floor to your hands. Not too bad.
     
  5. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #5
    That's to suggest all new phones have this entry in the Diagnostic & Usage Data area?

    I'm pretty sure my first one didn't have any entries in there at all. Can you check/confirm either way?
     
  6. macrumors 68000

    Thetonyk123

    Joined:
    Aug 14, 2011
    Location:
    Earth
    #6
    I think that means you hard reset it

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  7. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #7
    As per my post a few mins ago, it has a time stamp of 14 days ago. I bought it 1 day ago, brand new.
    How could I have hard reset it?
     
  8. macrumors 68000

    Thetonyk123

    Joined:
    Aug 14, 2011
    Location:
    Earth
    #8
    Guess I shouldn't reply before I read the whole thread.

    Apple could have done that, but that is odd.
     
  9. macrumors 6502

    Joined:
    Jul 4, 2007
    #9
    It's a strange entry that makes no sense.

    Mine says reset counter: 1

    I reset the phone a few hours ago and that's the 1. But I reset my phone every week or so. No idea what this counter means unless it went back to zero after my software update.
     
  10. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #10
    And that is my worry. Could it have been a returned unit from someone else?

    But I don't see how, as it was a sealed retail box. "Refurbed" ones are supplied in a brown box.
     
  11. macrumors 6502a

    Joined:
    Aug 21, 2007
    #11
    My thought is this...

    After loading the software I guess that they test it, and sure, if it has the same software that we do... Obviously it could crash... But I think they reset the diagnostics before they ship it out. I think you have a brand new phone that was sealed up like 15 days ago before it was shipped stateside, and I think they reset the diagnostic counter on each and every phone. Only way to test is to return your phone, get a new one and check that setting again... Or see if someone else who's getting a new iPhone can check for us!
     
  12. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #12
    This is my second iPhone 4S and I'm pretty sure the first one didn't have this. I have checked my partner's new 4S and that doesn't have it either...
     
  13. macrumors 6502a

    Joined:
    Aug 21, 2007
    #13
    Well...

    Well perhaps they only reset the counter if it picks up an error. So maybe her phone never had an error but yours did. I think they only reset the counter if it gets an error.
     
  14. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #14
    Yes.. maybe!!

    I just want to be sure I didn't get a second hand / refurb unit having paid full price! Everything else is as expected [i.e. great], this was the only thing I wasn't sure about.
     
  15. macrumors 6502a

    Joined:
    Aug 21, 2007
    #15
    Hmm...

    Perhaps you should contact Apple and they can hopefully tell you what it means.
     
  16. thread starter macrumors regular

    Joined:
    Oct 27, 2009
    #16
    Judging from past experience of their technical support, they either tell you what you want to hear or simply say its not anything to worry about.
     
  17. macrumors newbie

    Joined:
    Dec 5, 2013
    #17
    Turn your photo stream off You may not think it works but it did for mines the IPhone 4 I'm not sure for the 4s but for the 4s you may have to turn off your iCloud and May need a battery replacement. If u just bought the phone I recomend iCloud turned off, if this doesn't work please reply back.
     

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