I have no idea what happened to it.
My mom restarted it, because the internet wasn't working. An error message came up (not BSOD) that said, "your computer was not shut down or restarted properly, etc." It had the options of starting in Safe Mode, Restart as Normal, and a mode that was something like Restart in Last Good Working Mode. (which would restart it from when the computer was last working properly or something)
I tried all of these modes, but the same error message kept coming up.
I ran System Restore, which did nothing. Fine. Ran System Recovery, which deleted everything, it did nothing as well. Now a message appears on the computer saying:
Windows could not start because of an error in the software.
Please report this problem as:
load needed DLLs for kernel
Please contact support person to report this problem.
What does this mean? Is the computer dead? And, what support person? A person at Hewlett-Packard or a person at Microsoft?
If someone could help, I would love you forever.
(Ideally, I'd just throw this computer out and buy an iMac, but we kind of don't have the money.)
My mom restarted it, because the internet wasn't working. An error message came up (not BSOD) that said, "your computer was not shut down or restarted properly, etc." It had the options of starting in Safe Mode, Restart as Normal, and a mode that was something like Restart in Last Good Working Mode. (which would restart it from when the computer was last working properly or something)
I tried all of these modes, but the same error message kept coming up.
I ran System Restore, which did nothing. Fine. Ran System Recovery, which deleted everything, it did nothing as well. Now a message appears on the computer saying:
Windows could not start because of an error in the software.
Please report this problem as:
load needed DLLs for kernel
Please contact support person to report this problem.
What does this mean? Is the computer dead? And, what support person? A person at Hewlett-Packard or a person at Microsoft?
If someone could help, I would love you forever.
(Ideally, I'd just throw this computer out and buy an iMac, but we kind of don't have the money.)