The most recent parcel/packet of coffee I had ordered - the one where I had placed the order before Christmas , although it has just been fulfilled this week - contained an unexpected surprise.
I had ordered two packets of freshly roasted Yirgacheffe Aricha beans (which I know from experience are delicious). They arrived.
The company in question does two blends, - the name of which are constant, but the composition of which vary from season to season. One is a sort of standard blend, the other a little more adventurous. Their current version of their slightly more adventurous blend is a blend of two types of Ethiopian coffee and one from Costa Rica.
These past few months I have been busily blending my own coffees, mostly Ethiopian and am fascinated by how it works out. This is not remotely scientific - there is enough need for control in other areas of my life for me to just wish to spontaneously experiment and find out what combinations, and what micro-lots, and what varietals, and in what pairings, or blends of three, I like.
Anyway, I opened the parcel this afternoon, intending to have fun, and was deeply disappointed to see that while the two 'pure' Ethiopian packets were, indeed, present, the 'blander' blend - lots of Guatemalan coffee, was present, but no Ethiopian - had been substituted for the other, more 'adventurous' blend (which was comprised of two different Ethiopian coffees, and one from Costa Rica).
I checked back to my order (and their two emails confirming their roasting and subsequent despatch of same). Yes, that conformed with my memory of my original order. However, the delivery receipt confirmed that a substitution had been made.
Whether this was an oversight, carelessness, or the fact that they didn't have the other blend, I don't know. In any case, they didn't inform me of the switch in advance.
Yes, I know, I know: First World Problems to a certain extent.
But, specialist coffee roasters exist for a reason. They exist to cater to the needs of individuals such as myself who 1) notice the difference between coffees and 2) really do have pronounced preferences and when ordering something tend to want to receive that, rather than something else which has been substituted for it, irrespective of whether inadvertently or not.
However, this is not the first time that has happened. Yes, I know that small coffee roasting specialists tend to be enthusiasts themselves; they source properly, they tend to be ethical - or prize ethical standards when dealing with producers and apply and promote and support environmentally aware standards, too, with those same producers, all of which I applaud. And agree with. And support.
But, please, guys: Be enthusiastic, but just get the order right……...