Faulty Display

[cursedearth]

Hello everyone,

Purchased a brand new 1.1g 2015 rMBP in April 2016. Last night, I noticed a purple/ blue line on the screen which is most prominent when the screen displays black colours (I was watching a movie and noticed it when parts of the movie would fade to black and cut to another scene).

The line coincides with the ridge present right above the track pad and below the space bar.

Anyone familiar with this issue? Should I hit the Apple store to have it checked out?

Not looking forward to this being a hardware issue as I'm just 4 months into my new laptop.

Appreciate the feedback !

EDIT: This is what it looks like. Notice the faint purple line across a black background

https://s9.postimg.org/de94i17zj/20160813_171051.jpg

 

[viperGTS]

That looks pretty terrible. Go to the Apple Store ASAP.

 

[cursedearth]

Went and got it checked out by one of the apple specialists. They've processed the issue and decided to change the display, however, they need 3-5 working days. I'm in no position to be without my macbook for that long because I use it for work. Giving it in for repairs would be really detrimental to my work flow.

Any suggestions on how I can go about this? It's not my fault the display has problems on a macbook that's barely 4 months old. I shouldn't have to bear the brunt. They should replace the whole unit if anything.

Thanks.

 

[cursedearth]

Handed in my Macbook last night and received it today morning. Top notch customer service. Apple Care is looking more and more intimidating might just end up getting it eventually.

 

[T5BRICK]

It looks similar to the pressure marks I've seen on old MacBook and MacBook Pro screens.

Any suggestions on how I can go about this? It's not my fault the display has problems on a macbook that's barely 4 months old. I shouldn't have to bear the brunt. They should replace the whole unit if anything.

Apple has some of the best service out there, but I'm not sure what would lead you to expect them to completely swap out the computer for a defective part. The terms of the warranty are spelled out here:

http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability,

(ii) replace the Apple Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the Apple Product for a refund of your purchase price.

 

[cursedearth]

It looks similar to the pressure marks I've seen on old MacBook and MacBook Pro screens.



Apple has some of the best service out there, but I'm not sure what would lead you to expect them to completely swap out the computer for a defective part. The terms of the warranty are spelled out here:

http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html

Just trying to be optimistic hah. Who doesn't love a brand new Apple product ?!

Regarding the pressure marks, could've been the aforementioned ridge rubbing against the screen? Might be a manufacturing defect since the display is supposed to close perfectly without touching anything on the keyboard surface.

The specialist said it could be heat related as well since temperatures can reach 50C where I'm from. Although I've never kept my laptop in such conditions because that kind of weather could kill anything.

 

[T5BRICK]

Just trying to be optimistic hah. Who doesn't love a brand new Apple product ?!

I can understand that. Although in the past few years Apple has been moving away from replacing units and focusing more on repairs, even for iPhones.

Regarding the pressure marks, could've been the aforementioned ridge rubbing against the screen? Might be a manufacturing defect since the display is supposed to close perfectly without touching anything on the keyboard surface.

It's very likely from touching the ridge near the trackpad. And while the display isn't supposed to touch the rest of the laptop, it can flex when it's being picked up. Next time you close it and pick it up to move it, pay attention to where you're grasping the rMB. It's possible you are putting just enough pressure in the right spot to cause the display to flex. Just a thought though.

 

[elf69]

I have a 2009 macbook and the hinges not 100% inline so when close lid 1mm lip on one side where screen not line up with lower case.

Seen many laptops (windows) with key tops marked into screen, but usually after years of use though.

If you are worried, try what some of our windows customers do, keep think foam film or cotton paper between screen and keyboard while in transit.

 

[James.K.Polk]

I have a 2009 macbook and the hinges not 100% inline so when close lid 1mm lip on one side where screen not line up with lower case.

Apple will readily fix this in-house in just a few minutes; show them at the store (Genius Bar, I suppose) and they're more than willing to re-seat the display.

 

[elf69]

Too old to be too worried and it been fine that last few months I had it.

screen worked fine and no problem.

My nearest apple store is a 2 hour drive!
my nearest store is a reseller and does no in house repair.

It fine and only cosmetic so I do not worry.
Plus when can afford it going to get another macbook