Firefox Only Works When Safari is Open

Discussion in 'Mac Apps and Mac App Store' started by Obscuraeon, Nov 28, 2012.

  1. macrumors newbie

    Nov 28, 2012
    Firefox and Google Chrome tend to load pages indefinitely or stop loading them altogether unless I turn Safari on, or to be more precise, open a new page in Safari each time this happens. This is very odd and hasn't started doing this until a couple months ago.

    I have tried everything from completely wiping both browsers off completely via a clean install and checking corrupted font to restoring the system from scratch using the disk utility and reinstalling Flash/Java.

    This happens no matter what OS I use. I am currently using Mountain Lion on a late 2009 Macbook Pro.
  2. macrumors 603


    I am not too familiar with it but I think they all use Webkit, might be a problem with Webkit Framework, it is in /System/Library/Frameworks/WebKit.framework
    Might be OS related,
  3. thread starter macrumors newbie

    Nov 28, 2012
    Is there a way I can fix the Webkit? Both browsers are acting buggy as hell and it's impeding with my homework, etc. Another digital ailment plagues me when viewing streaming sites like My computer gives me a "your computer was restarted because of a problem" prompt after restarting.

    I am relying on your smarts for a solution, people. I googled so hard that my fingers hurt. I tried finding the solution myself to no avail.
  4. macrumors 65816


    Oct 29, 2011
    Sadly for those situations, a format is the only fix AFAIK
  5. thread starter macrumors newbie

    Nov 28, 2012
    Format as in? Do you mean using Disk Utility to clean install the OS again? I have already done that countless times.
  6. macrumors 65816


    Oct 29, 2011
    And the problem is not resolved?
  7. thread starter macrumors newbie

    Nov 28, 2012
    No. The auto-restarts when viewing streaming video and unresponsive browsers stay the course.
  8. macrumors 6502


    Apr 26, 2011
  9. thread starter macrumors newbie

    Nov 28, 2012
    Tried it. Didn't work.

    Well then, I am at a loss. If there were a way to avoid sending this ungodly aluminum mess to apple and be forced to spend hundreds of dollars to probably just have it sent back unfixed. I've been from forum to forum and no one seems to know what could be causing things like these. Does anyone know where to get a fix for that "Webkit" the guy at the top mentioned?

    Any help is greatly appreciated. Thanks.
  10. macrumors 603


    Oct 13, 2008
    Everywhere And Nowhere
    I never heard of this issue strange indeed. I would wipe and pave clean install.
  11. justperry, Dec 1, 2012
    Last edited: Dec 1, 2012

    macrumors 603


    Sorry I didn't come back to this thread but I recommend using the quote button, then I would be able to see you replied to Me.(I follow many threads)

    As for your problem, if you reinstalled a few times and it did not solve the problem then I think there might be hardware problems, as strange as it may seem(what does HW have to do with this problem).

    Maybe, just maybe you have RAM problems, try to test your RAM, you could also check your machine with Apple Hardware Test, hold down the option key when you start up, should be there.

    The reason I think it is HW related is that you tried other OS's as well and it didn't solve the problem, that is not normal, it should solve the problem, at least on a different OS.(have you tried SL?)

    Edit: Forget about WebKit, now that I read it more carefully.

    No offence Michaelgtrusa but that's what he already tried many times, also different OS's.
    But it is strange indeed to say the least.
  12. macrumors 601

    Jul 11, 2009
    Firefox doesn't use Webkit so it's unlikely that there's a Webkit problem. (Webkit is the underlying technology behind Safari and Chrome- it's installed with the operating system and with Safari updates.)

    First, make a new user account on your computer and see if the problem persists with that account- it's not clear if you are restoring your account from a backup after you reinstall, so if you are, you may be copying a bad preference file. Does Safari work correctly on its own?
  13. macrumors 603


    No offence here too but the Op clearly said he already reinstalled the OS and even used different versions so making a new User Account won't make a difference.

    I also said before: "Forget about Webkit", read the thread please.
  14. thread starter macrumors newbie

    Nov 28, 2012
    Yeah. I tried the hardware test and it reported that it was okay. I even run a repair/permission repair with Disk Utility, and again, reported as fine. It is very, very odd. I treat my Mac like a damned baby, making sure it is in a plastic case so it doesn't get bumped to hard and use programs like SMC Fan to control the heat, Cocktail to run critical system checks on sleep mode, and Shadowkiller to remove the shadows behind the windows so it runs smoother overall. Those programs shouldn't have ever caused any problems because I've been using them for the longest time without a problem. Plus on one of the system wipes, I used only default programs and the problem persisted.

    On a side note, during one system wipe I may have picked "Mac OS Extended" instead of "Mac OS Extended (journaled)" to delete. Though, this may just be a product of my paranoia. I may have never done that. It's just a hunch.

    I also on occasion have to force trash to delete certain stubborn files using a ~ sudo command in terminal. Again, I am very meticulous. I doubt I misspelled it and accidentally deleted a critical file. I just drag the files into the terminal window from the trash and the deed is done.

    Something has to be awry. It's always I who gets the obscure errors. Why me? LOL

    Oh yes, it works perfectly on its own (besides video crashing the system on occasion, resulting in a kernel panic). The reason I would like to use other browsers is due to their performance besides the crashes. Firefox and Google Chrome have the most addons. I really need adblock and noscript.
  15. macrumors 601

    Jul 11, 2009
    It will matter if you pay attention to what I said in the next sentence after the one of mine you chose to highlight.


    That shouldn't matter, but is it set to Journaled now?

    Do you have any of these panic logs? Even though the hardware tests are checking out ok, you shouldn't be having panics playing video. As suggested earlier, if you have adequate RAM in the computer you might want to test by alternately taking out each RAM module and observing if anything works better.
    Finally, have you used the computer on more than one network to see if it's not some strange network configuration issue, as unlikely as that sounds?
  16. thread starter macrumors newbie

    Nov 28, 2012
    Good points! Although, not one of my first assumptions, these are worth inspecting.

    Hardware: As far as the hardware being a factor, I have the maximum amount of RAM available to Macbook Pros and it was all switched around by a technician a good while ago.

    Network: As a matter of fact, these issues started popping up after some heavy internet issues. Hopefully I'm not talking out of my rear when I say that the router or network setup in general may be overloading the system by sending too many packets at once in a single moment. My router is three years old, so that could be a major contributor to the bugs I'm getting.

    Video Crashes: Yes, the system crashes on video. More or so, it crashes when on a live streaming site like I use JTV as sort of a secondary television just for the hell of it.

    Hopefully I am on the right track. I will, in fact, save and paste one or two crash reports along with some of the system information and specs next time I post. Thanks for now! I will update soon.
  17. macrumors 603


    From his first post.

    This is good advice, it can happen.

    Any luck?
  18. thread starter macrumors newbie

    Nov 28, 2012
    Nope! In fact, I was mistaken about the hardware test itself, thinking about the Disk Utility repair. The hardware test won't even start and immediately returns another Kernel Panic. The folks at Apple think this means it is software related oddly enough. I am not able to copy any report from the hardware test failure.

    At first, connecting my router directly to my computer worked, making pages load insanely fast, but now they are back to their original shenanigans.

    But as promised, I present you with a lengthy tantrum of code, the kernel panic report:

    I am about to wipe my system again and run it purely on default applications until I take it to an Apple technician tomorrow. Since it was caused by Mountain Lion, Apple is giving me 90 days of free software support. If it's hardware related, I have to pay them 95$ an hour to fix it. What joy! :mad:

    Wish me luck!
  19. macrumors 603


    I am not an expert on Crash reports but I see two interesting entries, the two in bold, one has to do with Audio and the other seems like it also involves sound, DSP as far as I know is Digital signal processing and I believe that it is also found in Audio processing.
    What if, these two are responsible.
    Now, if you have a bootable backup you could remove these two from the Extensions folder, moving them out of the folder to lets say /System/Library and then restart.
    You should only do this if you have a bootable backup since the System might not start up, I also would move these two files in the root account, then permissions won't change.

    I first thought about the two in red font colour but those were loaded and unloaded way before you got the panic, you can see this by reading the time in nanoseconds, so they most likely were not involved.

    I wish I saw this before, it might have helped, hope you read and try this before spending big bucks.

    And, good luck.
  20. macrumors 6502


    Apr 26, 2011
    Try a Safe Boot. Then launch Firefox. Does it work now?

    Safe boot

    * shutdown
    * start the Mac and *wait* for the startup chime to sound
    * after the sound, press and hold down the shift key
    * keep holding and *wait* until the grey  Apple logo appears
    * now release the shift key and just wait (it could take a few minutes)
    * eventually the login screen appears with the words SAFE BOOT

    See this link to see what happens during Safe Mode.

    Mac OS X: What is Safe Boot, Safe Mode?

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