All iPads Holiday return policy only applies to purchases in apple retail stores?

Discussion in 'iPad' started by Quantus, Nov 4, 2012.

  1. macrumors regular

    Joined:
    Apr 2, 2012
    #1
    The following link states that there is an extended return period for purchases between Oct. 27 and Dec. 25: http://www.apple.com/legal/sales_policies/retail_us.html

    The policy does not appear to apply to online purchases because there is a separate link on the same page for the latter. Why does Apple limit the extended return period to retail purchases?
     
  2. thread starter macrumors regular

    Joined:
    Apr 2, 2012
    #2
    Anyone know? Do we have until early Jan 2013 to return our Minis?
     
  3. macrumors G3

    Night Spring

    Joined:
    Jul 17, 2008
    #3
    I think only way to find out is to call or go to an Apple store and ask.
     
  4. macrumors 68040

    shenan1982

    Joined:
    Nov 23, 2011
    #4
    I asked this morning via customer relations. Holiday return policy applies in store and online. The iPad Mini falls within that since we all took delivery November 2 or later.

    Solved.
     
  5. macrumors regular

    Joined:
    Apr 6, 2012
    #5
    BestBuy's return policy on products purchased as a gift are eligible for Jan. 24th, 2013 return.
     
  6. macrumors regular

    Joined:
    Jun 22, 2005
    Location:
    NJ
    #6
    my receipt from the apple store says my return date is Nov 16. I know when I but stuff from BestBuy during the holiday extended shopping the latter date is posted on it.
     
  7. thread starter macrumors regular

    Joined:
    Apr 2, 2012
    #7
    Did you ask specifically about purchase through the online store? I called this morning too and was advised that I only have 14 days.

    The extended return period doesn't make sense to me unless it is supposed to be for unopened devices. That way, if mom/dad buys an ipad now and their kid receives it as a gift on Dec. 25, the kid can still return the ipad if it isn't what he wanted.
     
  8. macrumors 68040

    shenan1982

    Joined:
    Nov 23, 2011
    #8
    Yes, though I gave my example of having bought the iPad Mini WiFi, and deciding to upgrade to the LTE when available. They said no problem.
     
  9. macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #9
    I guess after the regular 14 days, you get a gift card. That's what I think it says in the terms.
     
  10. macrumors G3

    Night Spring

    Joined:
    Jul 17, 2008
    #10
    No, if you have the original receipt, you can get a refund in the same way you paid. So if you paid by credit card, you can get a refund to your credit card, if you paid cash, I suppose you get back cash.

    However, when purchasing somebody a gift, you can ask for a gift receipt. A gift receipt just lists the time and place of purchase, but doesn't list the amount paid. When you give the gift, you also hand off the gift receipt. Then, if the gift recipient wants to return the gift, he takes the gift, along with the gift receipt, back to the store. And Apple's policy is that someone coming in with a gift receipt can only get a gift card, not a cash or credit card refund.
     
  11. thread starter macrumors regular

    Joined:
    Apr 2, 2012
    #11
    I'm not going to gamble on the extended policy applying to the Mini I purchased online.
     
  12. macrumors 65816

    sweetbrat

    Joined:
    Jun 17, 2009
    Location:
    Redford, MI
    #12
    If it helps, I did the online chat thing that they have at the Apple Store online. I said I wanted to purchase an iPad Mini for someone and would be ordering it from the online store. If it just has the usual 14-day return period then I'd need to wait until just before Christmas to order, which would be a pain. I posted the text from the link that the OP gave and asked if the extended return period is for the online store as well as the brick & mortar stores. He told me that yes, it is an extended return period and I could return it as late as January 7.

    So, sounds like it's true, but you might want to call Apple just to verify.
     
  13. macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #13
    Oh cool
     
  14. thread starter macrumors regular

    Joined:
    Apr 2, 2012
    #14
    The lower level employees behind the chat link have authority to bind apple? They could be mistaken.
     
  15. macrumors 6502a

    Joined:
    Feb 25, 2011
    #15
    So under this policy you can return an iPad even if it is opened until Jan 7th? How about the Smart Cover? Can you return that as well for a refund?
     
  16. thread starter macrumors regular

    Joined:
    Apr 2, 2012
    #16
    The policy doesn't make any sense until it is for unopened, still in shrink wrap, devices.
     
  17. macrumors G3

    Night Spring

    Joined:
    Jul 17, 2008
    #17
    Somebody who receives the item as a gift could open it, try it, then decide it isn't for them or they want to exchange it for something else.
     
  18. macrumors member

    Joined:
    Sep 17, 2012
    #18
    Bought an ipad 4 and mini from best buy and the rep said I have around early January to return it.
     
  19. macrumors 68040

    jjk454ss

    Joined:
    Jul 10, 2008
    #19
    My receipt from yesterday says "Return Date November 18" right on it.
     
  20. thread starter macrumors regular

    Joined:
    Apr 2, 2012
    #20
    Purchased in a retail store? My invoice from an online purchase doesn't state a return deadline.
     
  21. macrumors 68040

    jjk454ss

    Joined:
    Jul 10, 2008
    #21
    Yeah, purchased at retail:

    [​IMG]
     
  22. macrumors regular

    token787

    Joined:
    Jun 30, 2012
    #22
    Thanx OP. Good info.
     
  23. macrumors regular

    Joined:
    Jun 11, 2009
    #23
    I'm hoping this will work to hold out for the LTE and then return the wifi only model.
     
  24. macrumors 65816

    sweetbrat

    Joined:
    Jun 17, 2009
    Location:
    Redford, MI
    #24
    As far as I know, Apple always has extended return periods around the holidays. Most places do. Otherwise people would have to wait to purchase gifts until 1-2 weeks before Christmas, which isn't practical. It makes much more sense to extend the return period.
     
  25. macrumors newbie

    Joined:
    Nov 20, 2012
    #25
    Apple Online Store Return Policy Link

    This should help:

    http://store.apple.com/us/help/returns_refund

    This lists the extended holiday return period for purchases made from the Apple Online Store in the US. It is specific to the online store, not retail stores, but it looks like they are treating them the same by extending the return period to January 7, 2013.

    One more thing, my receipt from the Apple Store where I picked my iPad Mini up on November 2 does not list an extended return period (says return by November 16) but it would be tough to for them to argue with a policy posted to their own website. I confirmed the return policy with the staff from whom I picked it up. I am confident that if my wife wants to return it after Christmas there won't be a problem.
     

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