I am the happy owner of an iMac G5...
Oops, I forgot, I fried the machine. How will you all ask me?
I got it on wednesday, went home with it, it was sitting on the living room table, ready to play.
I have been using macs for more then 10 years now, worked for a newspaper, well, I know macs.
I quickly browse through the manual, yup, this is plug and play. We don't expect anything less from apple.
I plug it into the wall and nothing happens. It is dead. Dead on arrival.
For the records, we live in UK, and my husband is an american so we ordered it in the States. It was shipped to our APO address.
I called the seller, and after lots of searching and elimination processes the verdict is that this apple machine is single voltage!!!!!
I gasp for breath, WHAT IS THIS? THIS MACHINE IS SINGLE VOLTAGE???
Indeed, I plugged in a 110 volt machine in the 220 volt main lines here in UK.
Searching the discussion pages from apple, I see the bleak reality.
I have to call my husband with the message "Honey, I fried the new computer"
How can this be?
Am I a dummy? No...
Am I stupid? No
Can I read? Yes
I call apple support in the States, they refer me to apple support UK,
Apple support UK can't do anything for me cause I bought it in the states.
Which leaves me without apple support.
I blame two parties for this:
First of all, apple puts old technology in a new machine.
I have an iBook and my husband bought the old iMac six months ago, they were plug and play and auto switch voltage, why would I start thinking this new machine would NOT have auto switch voltage?
Not all americans live in America, and the whole world does not live on 110 volt.
Secondly I blame the firm, we are known customers there. They had our APO AE address, so they knew we lived in Europe.
Is it too much to ask to put a label or sticker on the cord or on the cover of the manual that says "check voltage"?
I mean, I had a transfo in the house, it is not that we don't know these things, but there has to be a reasonable doubt before we pull that thing out of the closet.
So apple and the company who sold it to us made mistakes. I guess that more people overseas will have the same experience I have now.
My apple is now in a british store, where it will be fitted an auto switch voltage power supply. I hope it ends there, that only the power supply will have been damaged...
All in all, this has been an extremely frustrating week for us, and I am still waiting on my computer, cause no shop in UK has the power supplies in stock.
Apple, stop saving on a few dimes, and put an auto voltage switch in every single machine you sell...
Oops, I forgot, I fried the machine. How will you all ask me?
I got it on wednesday, went home with it, it was sitting on the living room table, ready to play.
I have been using macs for more then 10 years now, worked for a newspaper, well, I know macs.
I quickly browse through the manual, yup, this is plug and play. We don't expect anything less from apple.
I plug it into the wall and nothing happens. It is dead. Dead on arrival.
For the records, we live in UK, and my husband is an american so we ordered it in the States. It was shipped to our APO address.
I called the seller, and after lots of searching and elimination processes the verdict is that this apple machine is single voltage!!!!!
I gasp for breath, WHAT IS THIS? THIS MACHINE IS SINGLE VOLTAGE???
Indeed, I plugged in a 110 volt machine in the 220 volt main lines here in UK.
Searching the discussion pages from apple, I see the bleak reality.
I have to call my husband with the message "Honey, I fried the new computer"
How can this be?
Am I a dummy? No...
Am I stupid? No
Can I read? Yes
I call apple support in the States, they refer me to apple support UK,
Apple support UK can't do anything for me cause I bought it in the states.
Which leaves me without apple support.
I blame two parties for this:
First of all, apple puts old technology in a new machine.
I have an iBook and my husband bought the old iMac six months ago, they were plug and play and auto switch voltage, why would I start thinking this new machine would NOT have auto switch voltage?
Not all americans live in America, and the whole world does not live on 110 volt.
Secondly I blame the firm, we are known customers there. They had our APO AE address, so they knew we lived in Europe.
Is it too much to ask to put a label or sticker on the cord or on the cover of the manual that says "check voltage"?
I mean, I had a transfo in the house, it is not that we don't know these things, but there has to be a reasonable doubt before we pull that thing out of the closet.
So apple and the company who sold it to us made mistakes. I guess that more people overseas will have the same experience I have now.
My apple is now in a british store, where it will be fitted an auto switch voltage power supply. I hope it ends there, that only the power supply will have been damaged...
All in all, this has been an extremely frustrating week for us, and I am still waiting on my computer, cause no shop in UK has the power supplies in stock.
Apple, stop saving on a few dimes, and put an auto voltage switch in every single machine you sell...