How bad is my display

[marvin4653]

Thanks for your useful input. I will break out the D7100 next time.

Just a quick update. This keeps getting worse.

The guy from apple that I spoke with last night called today after I already picked up my computer from the repair shop in anticipation of sending it to apple for replacement. He claims the new screen shipped today and wants me to bring the Mac back in for repair. I reminded him that he told me to pick up the computer last night and he didn't seem to care that I already went through this process, nor can he even confirm the part was actually shipped. My support ticket was already cancelled and the repair company says they have no indication that a part is on the way. So now I have my faulty macbook pro and have no idea what to do.

I asked him directly for compensation from apple and he was dismissive so tomorrow when my screen does not arrive I am going to bitch until I get to someone that can help me get this resolved and compensate me for all of my trouble.

This is the worst customer service I have ever received from Apple.

I'm not sure what trying to brag about owning a consumer-level Nikon will accomplish.

The point is that asking people to judge the color and uniformity of a display from a picture taken without controlling for white balance, light sources, and orientation of the camera to the display is unlikely to produce any meaningful feedback.

Given that you indicated that you have a functioning MacBook Air that is available to you, I would recommend taking the time to allow Apple to replace the computer, if that option is available. For me, I would prefer the temporary inconvenience now in exchange for being confident that my computer has no known defects that could impair the computer's longevity.

 

[dread]

Another update.

My new screen never showed up at the shop. I was obviously upset and called and complained until I got someone that cared. They are giving me a new machine. Unfortunately this means putting a $3000 hold on my card until the original machine is returned and because it is special order this likely will not happen for two weeks.

They have repeatedly promised me compensation for this fiasco, but have not provided any specifics. They said it will be addressed after I receive my new machine.

Any ideas what they might do for me?

I am pissed about the $3000 hold especially since its close to the holidays. Thanks Apple.

 

[johnnylarue]

Another update.

My new screen never showed up at the shop. I was obviously upset and called and complained until I got someone that cared. They are giving me a new machine. Unfortunately this means putting a $3000 hold on my card until the original machine is returned and because it is special order this likely will not happen for two weeks.

They have repeatedly promised me compensation for this fiasco, but have not provided any specifics. They said it will be addressed after I receive my new machine.

Any ideas what they might do for me?

I am pissed about the $3000 hold especially since its close to the holidays. Thanks Apple.

I was trying to avoid an exchange and decided to try the screen replacement route. A local Apple Store estimated a 48-hour turnaround, but when I called on the third day they informed me replacement displays were back-ordered and the wait would be longer as a result.

I expressed my mild-to-medium frustration to an Apple Online sales rep. She recommended I return the unit for an exchange, and she then asked if there were any accessories I needed--"like a bag or case"... Anyway, I was able to get a $130 external hard drive added to my order for free, which seems more than fair.

My replacement machine is scheduled to arrive two weeks to the day after I received my first machine--or 6 days after I returned my defective unit to the Apple Store. Not so bad.

As a rule I find Apple folk tend to respond well to even-tempered complaints, rather than angry tirades.

 

[dean1012]

I hate to state the obvious but sometimes the best way to complain is a hand written, certified letter.

If you take the time to hand write a letter (legibly) detailing your issue, what's been done thus far, why you are so upset, and what you feel can be done to prevent an issue like this in the future in a calm, polite, and constructive manner, and send that to the right people by certified mail, you will have made an impression.

P.S. This works for resumes too.

 

[dread]

I'm not sure what trying to brag about owning a consumer-level Nikon will accomplish.

The point is that asking people to judge the color and uniformity of a display from a picture taken without controlling for white balance, light sources, and orientation of the camera to the display is unlikely to produce any meaningful feedback.

Given that you indicated that you have a functioning MacBook Air that is available to you, I would recommend taking the time to allow Apple to replace the computer, if that option is available. For me, I would prefer the temporary inconvenience now in exchange for being confident that my computer has no known defects that could impair the computer's longevity.

I can see the defect clearly in the picture I provided and I was not trying to brag about my camera, but pointing out how useless the comment is. At that point the defect was confirmed by a specialist.

Thanks to those that provided useful comments. The point is that apple mishandled this on multiple levels. They are finally handling this in an acceptable manner and my new computer is on the way. I just hope it has a better screen and I don't care if it is samsung or LG as long as it is not defective.

 

[dread]

Well my new machine finally arrived today and the screen is much better. Although it is still manufactured by LG I am happy with the evenness of the backlighting. Apple sent a brand new machine with all the accessories to me and I am glad they did, because I have also noticed the casing does not creek like the original and the battery appears to be much better so far. My original machine never estimated over 7 hours of battery remaining, but the new machine has been estimated over 10 in similar tasks. Although that may change once I get a few cycles on it. Right now it reads 7.5hours remaining with 80% battery. Hopefully this trend continues.

Thanks everyone for all of your input. I can finally enjoy my computer.

I forgot to mention that the original machine stopped picking up wifi after waking from sleep so it seems the machine was plagued in general.

 

[samuelk0814]

Well my new machine finally arrived today and the screen is much better. Although it is still manufactured by LG I am happy with the evenness of the backlighting. Apple sent a brand new machine with all the accessories to me and I am glad they did, because I have also noticed the casing does not creek like the original and the battery appears to be much better so far. My original machine never estimated over 7 hours of battery remaining, but the new machine has been estimated over 10 in similar tasks. Although that may change once I get a few cycles on it. Right now it reads 7.5hours remaining with 80% battery. Hopefully this trend continues.

Thanks everyone for all of your input. I can finally enjoy my computer.

I forgot to mention that the original machine stopped picking up wifi after waking from sleep so it seems the machine was plagued in general.

Could you post a picture of the screen? Also could you tell me what the 5th digit (should be an alphabet letter...like N or O or Q) of the serial number is?

 

[Meister]

I can see the defect clearly in the picture I provided and I was not trying to brag about my camera, but pointing out how useless the comment is. At that point the defect was confirmed by a specialist.

Thanks to those that provided useful comments. The point is that apple mishandled this on multiple levels. They are finally handling this in an acceptable manner and my new computer is on the way. I just hope it has a better screen and I don't care if it is samsung or LG as long as it is not defective.

I cant make anything out in that picture.
I have 200/200 eyesight (government tested as a job requirement).
I dont believe anyone could see color nuances/make out a faulty screen in that pic.

Terrible service you are describing though

 

[Baadshah]

Welcome to the club, check out the 29 page thread on this issue here: https://forums.macrumors.com/threads/1660649/

Short and skinny: Return, return, return until you get a good one.

Exactly