How long does a small repair take??

Discussion in 'General Mac Discussion' started by 2A Batterie, Jul 20, 2004.

  1. 2A Batterie macrumors 6502a

    2A Batterie

    Joined:
    Jun 9, 2004
    Location:
    Out of a Suitcase, USA
    #1
    I was totally bummed out when I got my new G5 and there was a mysterious clicking that wouldn't stop. On Applecare's advice, I took it to my Apple Store to get repaired. It was the small fan in the lower left side at the front... maybe the power supply fan (I think this is what the tech said). They told me that it would be 3-5 days and today is the fifth day and nothing has been done! It hasn't even been looked at they said! WTF??? I keep on putting off some serious projects and every day without my G5 is time and money lost. I understand a repair can take longer than 5 days, but if it does I'd like to be told instead of getting some generic answer. Frankly, I'm tired of all of this putting up with crap that apple gets away with because they are can. Regardless of how good your computers are, it is not fair to have the consumer do your quality control and then give them the run-around while the computer is being repaired.
     
  2. Finiksa macrumors 6502a

    Finiksa

    Joined:
    Feb 23, 2003
    Location:
    Australia
    #2
    A simple repair shouldn't take very long, my iBook logic board replacement took exactly five working days and you can't get much more complicated than that. One of their techs was away on a training course, otherwise they said it should have only been three days.

    I think it just depends on the backlog at the service centre. From what I've heard it's probably not best using an Apple store for repairs since they're most peoples first choice. Try a local reseller next time if you know of one near by.
     
  3. aricher macrumors 68020

    aricher

    Joined:
    Feb 20, 2004
    Location:
    Chi-il
    #3
    I've had my PB 17" 1.33 in for servicing twice - once for a dark patch on the screen the second for a SuperDrive that wouldn't eject . Both times they took my PB, shipped it out, fixed it - all in 3-4 biz. days AND they even replaced a few parts that were cosmetic issues (bezel rubbing around screen) - great service.
     
  4. VooDooPope macrumors member

    Joined:
    Jun 9, 2004
    Location:
    The Heights, Houston TX
    #4
    I've had my powerbook repaired twice. Both times shipped out on Monday returned Wednesday repaired.

    I've always had great service from Apple
     
  5. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #5
    Are you dealing with Apple directly, or a reseller/authorized agent? That seems unusually long for Apple. A reseller/agent could be anybody's guess--order a part at ther leisure, install it whenever, call you to pick it up eventually. Not that they do, but it's more likely than if you go through Apple. Of course if it's an oddball problem or they don't have parts available then it could take longer than they said.

    "We haven't even looked at it yet" doesn't sound like the kind of answer Apple gives you, so that's why I asked.
     
  6. 2A Batterie thread starter macrumors 6502a

    2A Batterie

    Joined:
    Jun 9, 2004
    Location:
    Out of a Suitcase, USA
    #6
    I'm getting it repaired at Mac Whiz

    Just kidding. It is at the Apple Store and as of tonight I am still on "open status". I don't want to raise a ruckus, but I need my computer to do ALL of my work. Any suggestions?
     
  7. 5300cs macrumors 68000

    5300cs

    Joined:
    Nov 24, 2002
    Location:
    japan
    #7
    A shipping company picked up my iBook on Sat. night and had it back Monday nite with a new logic board & power switch. VERY impressed.

    I had the display hinges replaced on an old Wallstreet though, and that took 3 weeks :confused:

    You win some, you lose some :confused: :confused:
     
  8. 2A Batterie thread starter macrumors 6502a

    2A Batterie

    Joined:
    Jun 9, 2004
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    Out of a Suitcase, USA
    #8
    still open

    The status on my mac is still open... should I risk pissing the guys at the Apple Store off and ask them what's up?
     
  9. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #9
    Apple Store still has it? Why haven't they sent it in after 5-6 days? I thought Apple had it and that's where your delay was. This is fishy though. I've seen the Genius Bar do only 2 things: 1.) Fix the problem in front of you and send you on your way. 2.) Send the computer to Apple same/next day. Which Apple Store is this? Something doesn't add up.
     
  10. 2A Batterie thread starter macrumors 6502a

    2A Batterie

    Joined:
    Jun 9, 2004
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    Out of a Suitcase, USA
    #10
    It is the Apple Store at Easton Town Center (Columbus, Ohio). I talked to them today at 4pm and they said "it just got on the bench". I asked if would be ready tonight and had a quick "no" for a response. I then asked if it would be ready tomorrow and the guy acted like I was insulting him, and after a long pause just said "I don't know, but we will call you when it's ready". It has now been a week just to repair the power supply fan, which hasn't even been completed yet :mad:
     
  11. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #11
    Odd. I've never heard of them doing a repair in the store.
     
  12. 2A Batterie thread starter macrumors 6502a

    2A Batterie

    Joined:
    Jun 9, 2004
    Location:
    Out of a Suitcase, USA
    #12
    Well, I picker up my G5 today.. finally. It was vastly different than my previous experiences of last week as everyone in the store seemed super-cool and helpful. I took my computer home and set it up expecting it to run fine. While the power supply fan is no longer clicking, there is another click coming from the power supply. I put a flashlight up to the grill and could see 3 wires strung together (one black, one yellow, one red) that were pumping up and down at a rate of about once every 1.5 seconds. I waited 15 minutes for apple care but no answer so I called the store direct. They told me to bring it in tomorrow for more repairs. DOES IT EVER END?!?!?!? :mad: :mad: :mad: . All that I want is a computer that works. Is that too much to ask? I am mighty peeved and am going to let Apple know.
     
  13. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #13
    That's very frustrating. But it's also very unusual. It's a new Mac, right? Warranty inside of the first 90 days that gives you telephone support, right? Just call Apple and have them send you a shipping box. Bypass the store completely.
     

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