Incase Case problem

Discussion in 'MacBook Air' started by ncarnall, Dec 18, 2011.

  1. macrumors member

    Joined:
    Jul 18, 2011
    #1
    I have had a Incase case fitted since new, one of the bottom clips soon broke and I got a free replacement from Incase which was good as it cost nearly £50 from Apple store. Well now the replacement has also broken a clip off, do you think they'll replace it again or refund me? or should I go back to Apple store?
     
  2. macrumors 6502

    Joined:
    May 6, 2009
    Location:
    Mexico
    #2
    I don't think Apple Store will be of any help on third part accessories.
    I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...
     
  3. thread starter macrumors member

    Joined:
    Jul 18, 2011
    #3
    The clip is a moulded on parts, so will need a whole replacement bottom.
     
  4. aeboi, Dec 18, 2011
    Last edited: Dec 18, 2011

    macrumors 65816

    aeboi

    Joined:
    Sep 20, 2009
    Location:
    Bay Area
    #4
    If it's past the return window, it's up to Incase, apple won't do anything.
     
  5. macrumors 6502a

    doktordoris

    Joined:
    Mar 14, 2009
    #5
    If apple sold the item, the sale contract is with them. not with the manufacturers, so if the item is faulty it is apples fault. in the uk at least. I get so mad when people buy an item, an xbox 360 say, and when it goes wrong the shop says tell Microsoft, nothing to do with us. The contract is with the person who sells the goods, not the people who made it.
     
  6. thread starter macrumors member

    Joined:
    Jul 18, 2011
    #6
    Incase were excellent and have sent another replacement cover. No hassle at all.
     
  7. macrumors 68020

    bowlerman625

    Joined:
    Jun 17, 2009
    Location:
    Chicago, IL area
    #7
    Nice customer service
     

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